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Resources
Take a deeper dive into the future of contact centers with webinars, eBooks, events and more.
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Ebook
Webinar
Datasheet
Video
Ebook
Ebook
Analytics-driven Coaching: The New Era of Contact Center Performance Management
➜
Ebook
Ebook
The Contact Center Excellence Bundle: Retail & eCommerce
➜
Ebook
Ebook
The Business Value of Contact Center AI
➜
Webinar
Webinar
Leveraging AI for Empathetic CX
➜
Ebook
Ebook
Whitepaper: Crushing the Top 5 KPIs for Financial Services
➜
Ebook
Ebook
Whitepaper: Crushing the Top 4 KPIs for Insurance
➜
Ebook
Ebook
The 7 Most Critical Soft Skills for Contact Center Agents
➜
Webinar
Webinar
AI-Powered Agents: 3 Proven Ideas to Improve CX Quality with ASSA ABLOY
➜
Case study
Case study
Cornerstone OnDemand | Observe.AI Customer Stories
➜
Case study
Case study
High Growth Auto Startup | Observe.AI Customer Stories
➜
Case study
Case study
Root Insurance | Observe.AI Customer Stories
➜
Video
Video
Dale Sturgill, VP Call Center Operations @ EmployBridge | Observe.AI Customer Stories
➜
Video
Video
Kyle Kizer, Compliance Manager @ Root Insurance | Observe.AI Customer Stories
➜
Video
Video
Shurland Buchanan, Chief Learning Officer @ itelbpo | Observe.AI Customer Stories
➜
Ebook
Ebook
Whitepaper: Crushing the Top 4 KPIs for Debt Collections
➜
Webinar
Webinar
Driving Disruption with AI: CX Experts Panel
➜
Ebook
Ebook
Driving Contact Center Disruption with Contact Center AI (From Industry Experts)
➜
Datasheet
Datasheet
Evaluation Forms Overview
➜
Webinar
Webinar
Announcing Evaluation Forms, Powered by Contact Center AI
➜
Webinar
Webinar
The Role of Contact Center AI in Business Continuity
➜
Webinar
Webinar
From Transactions to Authentic Interactions: Building Trust and Using Sentiment to Foster Relationships
➜
Webinar
Webinar
Driving Patient Engagement with Quality Management | Quality Talks Episode 2
➜
Ebook
Ebook
Enabling, Engaging and Enhancing Remote Agents
➜
Ebook
Ebook
The Remote Call Center Bundle
➜
Webinar
Webinar
Transitioning Agents to Working Remotely | Quality Talks Episode 1
➜
Ebook
Ebook
Playbook: Handling Call Surges Like a Pro
➜
Case study
Case study
ERC BPO | Observe.AI Customer Stories
➜
Video
Video
Talkdesk | Observe.AI Partner Stories
➜
Case study
Case study
Root Insurance | Observe.AI Customer Stories
➜
Datasheet
Datasheet
Reference Guide: Contact Center AI Use Cases and KPIs
➜
Webinar
Webinar
4 Can't-Miss Compliance Trends and Predictions for 2020 with ERC BPO
➜
Datasheet
Datasheet
Checklist: Choosing the Right Contact Center AI Partner
➜
Ebook
Ebook
Guide: The Future of Quality Assurance in the Contact Center
➜
Datasheet
Datasheet
Observe.AI Product One Sheet
➜
Video
Video
Why We Invested in Observe.AI | Andy Vitus of Scale Venture Partners
➜
Video
Video
Observe.AI Product Overview
➜
Video
Video
Disrupting the $300B Contact Center Industry | Dick Costolo of 01 Advisors
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Case study
Case study
EmployBridge | Observe.AI Customer Stories
➜
Webinar
Webinar
5 Contact Center AI Secrets of Ultra-Efficient Contact Centers (with Talkdesk and Root Insurance)
➜
Enable Agents with the Power of Contact Center AI
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