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Resources
Take a deeper dive into the future of contact centers with webinars, eBooks, events and more.
RESOURCEÂ CENTER
CASEÂ STUDIES
EBOOKS
WEBINARS
VIDEOS
blog
Ebook
Ebook
8 ways High-volume Sales Contact Centers Increase Conversion Rates
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customer story
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Datasheet
Datasheet
Your Introduction to Observe.AI
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customer story
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Ebook
Ebook
Beyond voice: Uncovering 5 critical insights from web chat conversations
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customer story
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Webinar
Webinar
Winning with Data: A CIO Perspective on Contact Center AI
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customer story
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Ebook
Ebook
10 Ways to Revolutionize Your Quality Management Strategy
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customer story
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Ebook
Ebook
Industry Outlook: State of the Financial Services Contact Center
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customer story
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Ebook
Ebook
Analytics-driven Coaching: The New Era of Contact Center Performance Management
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customer story
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Webinar
Webinar
5 Contact Center AI Secrets of Ultra-Efficient Contact Centers (with Talkdesk and Root Insurance)
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customer story
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Ebook
Ebook
The Agent Performance Handbook
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customer story
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Case study
Case study
ERC BPO | Observe.AI Customer Stories
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customer story
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Webinar
Webinar
Driving Disruption with AI: CX Experts Panel
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customer story
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Video
Video
Dale Sturgill, VP Call Center Operations @ EmployBridge | Observe.AI Customer Stories
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customer story
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Datasheet
Datasheet
Reference Guide: Contact Center AI Use Cases and KPIs
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customer story
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Video
Video
Disrupting the $300B Contact Center Industry | Dick Costolo of 01 Advisors
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customer story
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Webinar
Webinar
Launch Webinar: Agent Performance & Coaching
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customer story
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Case study
Case study
Root Insurance | Observe.AI Customer Stories
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customer story
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Video
Video
Shurland Buchanan, Chief Learning Officer @ itelbpo | Observe.AI Customer Stories
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customer story
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Ebook
Ebook
Playbook: Handling Call Surges Like a Pro
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customer story
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Webinar
Webinar
Leveraging AI for Empathetic CX
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customer story
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Webinar
Webinar
Driving Hyper-Growth with Contact Center AI (with ERC and YourMechanic)
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customer story
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Datasheet
Datasheet
Checklist: Choosing the Right Contact Center AI Partner
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customer story
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Ebook
Ebook
The 7 Most Critical Soft Skills for Contact Center Agents
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customer story
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Ebook
Ebook
The 2021 Post-Pandemic Research Report
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customer story
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Ebook
Ebook
The Remote Call Center Bundle
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customer story
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Video
Video
Talkdesk | Observe.AI Partner Stories
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customer story
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Ebook
Ebook
Whitepaper: Crushing the Top 5 KPIs for Financial Services
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customer story
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Webinar
Webinar
Transitioning Agents to Working Remotely | Quality Talks Episode 1
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customer story
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Ebook
Ebook
Driving Contact Center Disruption with Contact Center AI (From Industry Experts)
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customer story
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Webinar
Webinar
Driving Patient Engagement with Quality Management | Quality Talks Episode 2
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customer story
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Video
Video
Kyle Kizer, Compliance Manager @ Root Insurance | Observe.AI Customer Stories
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customer story
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Case study
Case study
EmployBridge | Observe.AI Customer Stories
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customer story
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Ebook
Ebook
The Business Value of Contact Center AI
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customer story
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Webinar
Webinar
2021 Post-Pandemic Contact Center Research Report Trends
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customer story
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Webinar
Webinar
From Transactions to Authentic Interactions: Building Trust and Using Sentiment to Foster Relationships
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customer story
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Video
Video
Observe.AI Product Overview
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customer story
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Webinar
Webinar
AI-Powered Agents: 3 Proven Ideas to Improve CX Quality with ASSA ABLOY
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customer story
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Ebook
Ebook
Whitepaper: Crushing the Top 4 KPIs for Insurance
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customer story
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Ebook
Ebook
Enabling, Engaging and Enhancing Remote Agents
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customer story
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Webinar
Webinar
Contact Center AI & The New World of Work with BEK Networks and City Cruises
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customer story
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Ebook
Ebook
The Contact Center Excellence Bundle: Retail & eCommerce
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customer story
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Case study
Case study
Cornerstone OnDemand | Observe.AI Customer Stories
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customer story
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Case study
Case study
Multinational Edtech Company Uncovers and Rapidly Improves DSAT Drivers
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customer story
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Ebook
Ebook
Whitepaper: Crushing the Top 4 KPIs for Debt Collections
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customer story
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Webinar
Webinar
4 Can't-Miss Compliance Trends and Predictions for 2020 with ERC BPO
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customer story
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Video
Video
Why We Invested in Observe.AI | Andy Vitus of Scale Venture Partners
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customer story
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Datasheet
Datasheet
Evaluation Forms Overview
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customer story
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Webinar
Webinar
Building Elite CX Teams with AI
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customer story
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Webinar
Webinar
Announcing Evaluation Forms, Powered by Contact Center AI
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customer story
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Webinar
Webinar
The Role of Contact Center AI in Business Continuity
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customer story
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Datasheet
Datasheet
Observe.AI Product One Sheet
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customer story
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Case study
Case study
High Growth Auto Startup | Observe.AI Customer Stories
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customer story
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Case study
Case study
National Debt Relief
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customer story
National Debt Relief reduces overhead costs by 62% while improving output by 2x
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Case study
Case study
JK Moving grows
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customer story
JK Moving grows revenue by 74% with conversation intelligence and targeted coaching
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Case study
Case study
RealDefense hits
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customer story
RealDefense hits 103% sales quota attainment with AI-powered coaching, increasing revenue by 13%
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Case study
Case study
itel improves compliance
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customer story
itel improves compliance monitoring by 40%, mitigating risk for a better client experience
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Case study
Case study
Multinational edtech
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customer story
How an F500 Education Company Is combatting churn with contact center visibility
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Case study
Case study
City Cruises
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customer story
City Cruises improves efficiency by 40%, enabling agents to improve CX faster
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Case study
Case study
Emtek delivers
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customer story
Emtek delivers 4x more performance feedback, super-charging client care teams
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Case study
Case study
YourMechanic Drives
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customer story
YourMechanic drives 4x increase in bookings & improves agent empathy scores by 32%
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Case study
Case study
Professional training
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customer story
Professional training & coaching firm increases performance evaluations by 84%, driving conversions
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Case study
Case study
Group 1 Automotive
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customer story
Group 1 Automotive grows QA team output by 7% while reducing time spent by 75%
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