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Resources

Take a deeper dive into the future of contact centers with webinars, eBooks, events and more.

RESOURCE CENTER
CASE STUDIESEBOOKSWEBINARSVIDEOS
Ebook
Beyond voice: Uncovering 5 critical insights from web chat conversations
Ebook
Beyond voice: Uncovering 5 critical insights from web chat conversations
Ebook
8 ways High-volume Sales Contact Centers Increase Conversion Rates
Ebook
8 ways High-volume Sales Contact Centers Increase Conversion Rates
Webinar
Winning with Data: A CIO Perspective on Contact Center AI
Webinar
Winning with Data: A CIO Perspective on Contact Center AI
Ebook
Industry Outlook: State of the Financial Services Contact Center
Ebook
Industry Outlook: State of the Financial Services Contact Center
Ebook
10 Ways to Revolutionize Your Quality Management Strategy
Ebook
10 Ways to Revolutionize Your Quality Management Strategy
Webinar
2021 Post-Pandemic Contact Center Research Report Trends
Webinar
2021 Post-Pandemic Contact Center Research Report Trends
Webinar
Contact Center AI & The New World of Work with BEK Networks and City Cruises
Webinar
Contact Center AI & The New World of Work with BEK Networks and City Cruises
Ebook
The 2021 Post-Pandemic Research Report
Ebook
The 2021 Post-Pandemic Research Report
Case study
Multinational Edtech Company Uncovers and Rapidly Improves DSAT Drivers
Case study
Multinational Edtech Company Uncovers and Rapidly Improves DSAT Drivers
Ebook
The Agent Performance Handbook
Ebook
The Agent Performance Handbook
Webinar
Launch Webinar: Agent Performance & Coaching
Webinar
Launch Webinar: Agent Performance & Coaching
Webinar
Building Elite CX Teams with AI
Webinar
Building Elite CX Teams with AI
Webinar
Driving Hyper-Growth with Contact Center AI (with ERC and YourMechanic)
Webinar
Driving Hyper-Growth with Contact Center AI (with ERC and YourMechanic)
Ebook
Analytics-driven Coaching: The New Era of Contact Center Performance Management
Ebook
Analytics-driven Coaching: The New Era of Contact Center Performance Management
Ebook
The Contact Center Excellence Bundle: Retail & eCommerce
Ebook
The Contact Center Excellence Bundle: Retail & eCommerce
Ebook
The Business Value of Contact Center AI
Ebook
The Business Value of Contact Center AI
Webinar
Leveraging AI for Empathetic CX
Webinar
Leveraging AI for Empathetic CX
Ebook
Whitepaper: Crushing the Top 5 KPIs for Financial Services
Ebook
Whitepaper: Crushing the Top 5 KPIs for Financial Services
Ebook
Whitepaper: Crushing the Top 4 KPIs for Insurance
Ebook
Whitepaper: Crushing the Top 4 KPIs for Insurance
Ebook
The 7 Most Critical Soft Skills for Contact Center Agents
Ebook
The 7 Most Critical Soft Skills for Contact Center Agents
Webinar
AI-Powered Agents: 3 Proven Ideas to Improve CX Quality with ASSA ABLOY
Webinar
AI-Powered Agents: 3 Proven Ideas to Improve CX Quality with ASSA ABLOY
Case study
Cornerstone OnDemand | Observe.AI Customer Stories
Case study
Cornerstone OnDemand | Observe.AI Customer Stories
Case study
High Growth Auto Startup | Observe.AI Customer Stories
Case study
High Growth Auto Startup | Observe.AI Customer Stories
Case study
Root Insurance | Observe.AI Customer Stories
Case study
Root Insurance | Observe.AI Customer Stories
Video
Dale Sturgill, VP Call Center Operations @ EmployBridge | Observe.AI Customer Stories
Video
Dale Sturgill, VP Call Center Operations @ EmployBridge | Observe.AI Customer Stories
Video
Kyle Kizer, Compliance Manager @ Root Insurance | Observe.AI Customer Stories
Video
Kyle Kizer, Compliance Manager @ Root Insurance | Observe.AI Customer Stories
Video
Shurland Buchanan, Chief Learning Officer @ itelbpo | Observe.AI Customer Stories
Video
Shurland Buchanan, Chief Learning Officer @ itelbpo | Observe.AI Customer Stories
Ebook
Whitepaper: Crushing the Top 4 KPIs for Debt Collections
Ebook
Whitepaper: Crushing the Top 4 KPIs for Debt Collections
Webinar
Driving Disruption with AI: CX Experts Panel
Webinar
Driving Disruption with AI: CX Experts Panel
Ebook
Driving Contact Center Disruption with Contact Center AI (From Industry Experts)
Ebook
Driving Contact Center Disruption with Contact Center AI (From Industry Experts)
Datasheet
Evaluation Forms Overview
Datasheet
Evaluation Forms Overview
Webinar
Announcing Evaluation Forms, Powered by Contact Center AI
Webinar
Announcing Evaluation Forms, Powered by Contact Center AI
Webinar
The Role of Contact Center AI in Business Continuity
Webinar
The Role of Contact Center AI in Business Continuity
Webinar
From Transactions to Authentic Interactions: Building Trust and Using Sentiment to Foster Relationships
Webinar
From Transactions to Authentic Interactions: Building Trust and Using Sentiment to Foster Relationships
Webinar
Driving Patient Engagement with Quality Management | Quality Talks Episode 2
Webinar
Driving Patient Engagement with Quality Management | Quality Talks Episode 2
Ebook
Enabling, Engaging and Enhancing Remote Agents
Ebook
Enabling, Engaging and Enhancing Remote Agents
Ebook
The Remote Call Center Bundle
Ebook
The Remote Call Center Bundle
Webinar
Transitioning Agents to Working Remotely | Quality Talks Episode 1
Webinar
Transitioning Agents to Working Remotely | Quality Talks Episode 1
Ebook
Playbook: Handling Call Surges Like a Pro
Ebook
Playbook: Handling Call Surges Like a Pro
Case study
ERC BPO | Observe.AI Customer Stories
Case study
ERC BPO | Observe.AI Customer Stories
Video
Talkdesk | Observe.AI Partner Stories
Video
Talkdesk | Observe.AI Partner Stories
Case study
Root Insurance | Observe.AI Customer Stories
Case study
Root Insurance | Observe.AI Customer Stories
Datasheet
Reference Guide: Contact Center AI Use Cases and KPIs
Datasheet
Reference Guide: Contact Center AI Use Cases and KPIs
Webinar
4 Can't-Miss Compliance Trends and Predictions for 2020 with ERC BPO
Webinar
4 Can't-Miss Compliance Trends and Predictions for 2020 with ERC BPO
Datasheet
Checklist: Choosing the Right Contact Center AI Partner
Datasheet
Checklist: Choosing the Right Contact Center AI Partner
Datasheet
Observe.AI Product One Sheet
Datasheet
Observe.AI Product One Sheet
Video
Why We Invested in Observe.AI | Andy Vitus of Scale Venture Partners
Video
Why We Invested in Observe.AI | Andy Vitus of Scale Venture Partners
Video
Observe.AI Product Overview
Video
Observe.AI Product Overview
Video
Disrupting the $300B Contact Center Industry | Dick Costolo of 01 Advisors
Video
Disrupting the $300B Contact Center Industry | Dick Costolo of 01 Advisors
Case study
EmployBridge | Observe.AI Customer Stories
Case study
EmployBridge | Observe.AI Customer Stories
Webinar
5 Contact Center AI Secrets of Ultra-Efficient Contact Centers (with Talkdesk and Root Insurance)
Webinar
5 Contact Center AI Secrets of Ultra-Efficient Contact Centers (with Talkdesk and Root Insurance)

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