Join healthcare industry experts Jacquie Kenney, Director of Product Marketing, and Kevin Lustig, Solutions Engineer at Observe.AI, as they reveal how conversation intelligence is revolutionizing healthcare contact centers.
Discover how AI-powered tools streamline workflows, reduce compliance risks through automatic redaction of PII/PCI data, and empower agents with real-time prompts, resulting in faster, more accurate resolutions. Whether you're focused on improving customer satisfaction, cutting costs, or maintaining regulatory compliance, this session will provide actionable insights and case studies on how leading healthcare providers are achieving operational excellence and boosting customer loyalty.
Key takeaways include:
- Boosting agent productivity and reducing overhead costs by 62%
- Improving compliance monitoring by 97% and reducing error rates
- Enhancing customer satisfaction with real-time agent assist
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