Before Observe.AI: Conversations feel scattered, things slip, it’s tough to see where your KPIs stand, and people are stressed. After Observe.AI: A 100% of your conversations are in one place, for you to analyze and understand. You’re on top of things, progress is clear, and a sense of calm sets in.
We make the transition easy
Maintain business continuity and revolutionize your contact centers by infusing AI into every layer of the customer experience.
Analyze 100% of calls with best-in-class transcription accuracy and intelligence.
Monitor messaging and brand standards. Mitigate compliance risk.
Create comprehensive evaluations for critical interactions.
Identify coaching areas and tailor programs for maximum impact.
The remote-enabled contact center bundle
Everything you need to transition and run your remote-enabled contact center.