Pinpoint moments where agents don’t follow scripts.
Redact sensitive information to protect customer data.
Enforce mandatory disclosures and process adherence
Set guardrails against compliance issues by tailoring your forms and feedback to cover regulatory considerations. Uncover compliance breaches, ensure your teams adhere to scripts, and enforce mentioning of disclosures.
"Observe.AI is critical for training agents on the job, improving compliance, and catching trends around keywords being said. The platform brings wisdom of the entire system to that agent, and empowers them with data.”
Selective redaction gives you security and control
Protect sensitive PCI/PII customer data with high accuracy without losing any contextual information required for QA evaluations and targeted coaching.