Remind agents to follow scripts and read compliance statements.
Redact sensitive information to protect customer data.
Deliver "failproof" compliance
Ensure agents never miss scripts or say things that can result in regulatory violations, fines, or lawsuits. Use Real-Time AI-based guidance to make them stick to critical parts of company scripts or industry disclosures, like Mini Miranda.
"Observe.AI is critical for training agents on the job, improving compliance, and catching trends around keywords being said. The platform brings wisdom of the entire system to that agent, and empowers them with data.”
Selective redaction gives you security and control
Protect sensitive PCI/PII customer data with high accuracy without losing any contextual information required for QA evaluations and targeted coaching.