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RISK & COMPLIANCE

Expertly manage risk and compliance

Reduce risk and stay compliant with a fully auditable trail of accurate, secure customer conversations.
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Mitigate risk with 100% compliance monitoring.
Pinpoint moments where agents don’t follow scripts.
Redact sensitive information to protect customer data.

Enforce mandatory disclosures and process adherence

Set guardrails against compliance issues by tailoring your forms and feedback to cover regulatory considerations. Uncover compliance breaches, ensure your teams adhere to scripts, and enforce mentioning of disclosures.
Uncover and pre-empt
compliance breaches. Learn how. ↗
Vince Trotter VP of Quality

“​​Observe.AI has enabled us to increase compliance coverage by 97%, evaluate calls with greater efficiency and have a line of sight into day-to-day operations.”

Prevent compliance breaches with 100% monitoring

Uncover every instance where agents don’t follow scripts and key disclosures with an AI engine that analyzes conversations with actionable and trustworthy recommendations.
See how itel improved compliance monitoring by 40% ↗
Paritosh Pathak CIO

"Observe.AI is critical for training agents on the job, improving compliance, and catching trends around keywords being said. The platform brings wisdom of the entire system to that agent, and empowers them with data.”

Selective redaction gives you security and control

Protect sensitive PCI/PII customer data with high accuracy without losing any contextual information required for QA evaluations and targeted coaching.
See it in action ↗

We practice what we preach. The Observe.AI platform is SOC I, SOC II, PCI compliant.

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See how Observe.AI protects your call centers from risk and keeps you compliant.