Summarization AI

Automatically generate call summaries with Generative AI

Eliminate manual after call work and enable agents to focus completely on the customer experience. Auto Summary generates notes in real-time or post-call.

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Trusted by 200+ companies across the globe

Eliminate after call work with AI-generated interaction summaries.

Generate better data by improving the quality and consistency in call notes.

Customize AI to your needs by defining the call summary structure and format.

SUMMARY FORMATS

Choose your own summary style

Let AI know how you want your summaries - structured, unstructured, or with entities highlighted. Define the fields you want in structured summaries. Get summaries right after the call, via API, or in the post-call analysis or QA flow.

CONTACT CENTER LLM

Standardize quality and consistency in your notes

Stop relying on agents' skills to create sufficiently detailed and descriptive notes. Observe.AI’s proprietary contact center LLM is trained on 40 billion parameter. It creates summaries that aptly and accurately describe the essence of any customer interaction.

EDIT NOTES

Allow agents to edit or add notes

Agents can also add their own notes to the AI summary. Additionally, Observe.AI’s Agent Assist captures Moment-based notes that are specific to the triggers you want to follow and measure across customer interactions.

Automatically generate call summaries with Generative AI

Trusted by 200+ companies across the globe

Choose your own summary style

Standardize quality and consistency in your notes

Allow agents to edit or add notes

Additional Resources

The Generative AI Manifesto: Experiment Fast, Early, and Responsibly

Meet the First Contact Center LLM and Observe.AI’s New Generative AI Suite

Generative AI & GPT: A Comprehensive Guide for Contact Centers

Download RFP Template