the AGENTIC ai platform FROM OBSERVE.AI

Your human + AI workforce starts here

Purpose-built for contact centers, our agentic platform unites VoiceAI Agents, ChatAI Agents, and Real-time AI copilots to transform every conversation so you can focus on scaling your business.

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Why observe.ai

Meet your new workforce

This isn’t generic automation. These are AI teammates, purpose-built to act with autonomy, collaborate with humans, and drive results across every customer support channel.

VoiceAI Agents

AI agents that talk like your top performers.

‍Automate customer interactions with empathetic, on-brand AI agents. Seamlessly transfer to a human with full context.

Common use cases:

24/7 call answering
Intelligent routing and verification
Appointment scheduling and reminders
Claims and account resolution

ChatAI Agents

AI agents that personalize every message.

Handle messaging at scale with AI agents that retain context, manage multiple intents and escalate.

Common use cases:

Billing inquiries
Order status
FAQ deflection

Real-time AI

AI agents that work alongside your human agents, as copilots.

Real-time assistance to keep agents on script, provide next-best action support and generate call summaries.

Common use cases:

Live coaching and escalation alerts
Compliance prompts and reminders
After-call summaries

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Not your legacy Conversational AI

Beyond Deterministic Q&A

AI agents don't just answer questions; they hold dynamic conversations to resolve issues, and increase satisfaction proactively to improve CSAT.

Smarter Call Routing

AI agents understand context, adapt mid-conversation, and re-route to a human when needed.

Intuitive Support

Combine AI’s speed and scale with the empathy and nuance of human communication.

What is Agentic AI?

It’s more than generative. It’s Agentic.

While GenAI responds, Agentic AI acts—verifying identity, updating CRMs, rescheduling, and resolving conversations based on your goals.

Unlike rigid bots, Agentic AI:

Adapts to real-time signals and context shifts
Collaborates with people and systems
Makes decisions without preset flows

THE IMPACT

Customer experience like never before

Agentic AI delivers a new kind of customer experience—one where you can expand your reach and engage meaningfully with customers, without adding headcount.