Quality and Governance

Deploy with confidence. Scale without
fear.

The Guardian Framework ensures that our AI Agents perform to your security, compliance, and reliability standards.

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Confidence across the lifecycle

Pre- and in-deployment evaluations deliver total visibility and drive continuous learning.

Build and Test

Validate every new or updated prompt using real-world simulation to ensure your AI Agents perform as expected.

Evaluate & Maintain

Prove compliance on every call, evaluate outcomes, and trace failures instantly with built-in monitoring and audit logs.

Optimize & Scale

Audit every single interaction and easily identify exact points for failure with automated performance reporting.

Achieve AI agent excellence at every step

At every stage of the lifecycle, AI agents are continuously evaluated for:

Goal attainment: Agent completes assigned task by following a set process every time. 
Operational reliability: Agent responds with natural latency, operates consistently, and can access available tools to deliver action. 
Conversation excellence: Agent keeps customers engaged through clear, accurate, and natural communication. 
Guardrail adherence: Agent operates within approved limits and topics, and follows determined escalation paths.

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Human-like conversations for customers. Predictable outcomes for the business.

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“Unrivaled levels of insight to our customer interactions.”

"OAI BEST Intelligence. Best tool to Pin point your areas of Improvement."

“Unrivaled levels of insight to our customer interactions.”

"OAI BEST Intelligence. Best tool to Pin point your areas of Improvement."

"Observe.AI is a game-changer tool."

"Highly beneficial analyzing impacting behaviors."