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Stories of Transformation

Learn how enterprises have enhanced agent performance and improved customer experience with Observe.AI

Root Insurance Takes the Guesswork Out of Its Quality Program with Contact Center AI

Root Insurance Takes the Guesswork Out of Its Quality Program with Contact Center AI

EmployBridge Builds Interactive, Agent-driven Quality Program with Observe.AI

EmployBridge Builds Agent-driven Quality Program

Group 1 Automotive Maintains CX Quality and Boosts Productivity with Contact Center AI

Group 1 Automotive Maintains CX Quality and Boosts Productivity with Contact Center AI

Cornerstone OnDemand Brings AI-Driven Quality Management to the New World of Work

Cornerstone OnDemand Brings AI-Driven Quality Management to the New World of Work

Emtek of ASSA ABLOY Enhances Agent Performance with AI-driven Quality Management Workflows

Emtek of ASSA ABLOY Enhances Agent Performance with AI-driven Quality Management Workflows

ERC BPO Up-levels Agent Coaching and Training with Contact Center AI

ERC BPO Up-levels Agent Coaching and Training with Contact Center AI

YourMechanic Drives More Conversions & Gains 100% Visibility with Contact Center AI

YourMechanic Drives More Conversions & 100% Visibility with Contact Center AI

itelbpo Enhances Agent Performance and Compliance with Observe.AI

THE RESULTS

4

X

Increase in Bookings

40

%

increase in conversion rate

5

%

increase in CSAT

87

%

increase in QA Efficiency

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