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Stories of Transformation

Learn how enterprises have enhanced agent performance and improved customer experience with Observe.AI

National Debt Relief reduces overhead costs by 66% while improving output by 2x

National Debt Relief reduces overhead costs by 66% while improving output by 2x

JK Moving grows revenue by 18%, identifying new revenue stream with insights

JK Moving grows revenue by 18%, identifying new revenue stream with insights

itel improves compliance by 40%, mitigating risk for a better client experience

itel improves compliance by 40%, mitigating risk for a better client experience

Multinational edtech company improves AHT by 17%, improving DSAT drivers

Multinational edtech company reduces AHT by 17%, improving DSAT drivers

ERC ramps new hires 20% faster while reducing overhead costs by 47%

ERC ramps new hires 20% faster while reducing overhead costs by 47%

Root Insurance takes the guesswork out of its quality program with Contact Center AI

Root Insurance Takes the Guesswork Out of Its Quality Program with Contact Center AI

City Cruises improves efficiency by 40%, enabling agents to improve CX faster

City Cruises improves efficiency by 40%, enabling agents to improve CX faster

Emtek delivers 4x more performance feedback, driving a better EX for customer care teams

Emtek delivers 4x more performance feedback, driving a better EX for customer care teams

YourMechanic Drives 6x increase in bookings & improves agent empathy scores by 32%

YourMechanic Drives 4x increase in bookings & improves agent empathy scores by 32%

Professional training & coaching firm increases performance evaluations by 84%, driving conversions

Professional training & coaching firm increases performance evaluations by 84%

Group 1 Automotive grows QA team output by 7% while reducing time spent by 75%

Group 1 Automotive grows QA team output by 7% while reducing time spent by 75%

Cornerstone OnDemand brings AI-Driven quality management to the new world of work

Cornerstone OnDemand Brings AI-Driven Quality Management to the New World of Work

EmployBridge improves QA efficiency by 86% while uncovering business insights

EmployBridge improves QA efficiency by 86% while uncovering business insights

itelbpo Enhances Agent Performance and Compliance with Observe.AI

Results You'll Love

4

X

Increase in Bookings

40

%

increase in conversion rate

5

%

increase in CSAT

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