⚡⚡⚡Observe.AI Launches Generative AI Suite, Powered by Contact Center LLM ⚡⚡⚡ Learn More →
⚡ Observe.AI Launches the Next Generation of Conversation Intelligence⚡ Learn More→

Stories of Transformation

Learn how enterprises have enhanced agent performance and improved customer experience with Observe.AI

DailyPay Improves Customer Satisfaction by 22% and Saves Over $2 Million with Auto QA and AI Insights
By implementing Observe.AI, DailyPay improves agent performance, increases first contact resolution, and boosts efficiency
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Accolade Drives Member Engagement with over 50% Reduction in After-Call Work
Accolade Drives Member Engagement with over 50% Reduction in After-Call Work
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ServiceFirst Increases Loan Volume by $3.7 Million Through More Efficient Customer Interactions
ServiceFirst Increases Loan Volume by $3.7 Million Through More Efficient Customer Interactions
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How an F500 Education Company Is combatting churn with contact center visibility
How an F500 Education Company Is Combatting Churn with Contact Center Visibility
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Figo Saves $700k a Year, Gains Critical Visibility into the Business
Figo Saves $700k a Year, Gains Critical Visibility into the Business
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ContactPoint 360 Transforms their Contact Center Operations, Achieving 77% Efficiency Gains
ContactPoint 360 Transforms their Contact Center Operations, Achieving 77% Efficiency Gain
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Affordable Care Boosts Revenue by $8 Million with AI-Enhanced Patient Interactions
Affordable Care Boosts Revenue by $8 Million with AI-Enhanced Patient Interactions
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Debt relief leader reduces overhead costs by 62% while improving output by 2x
Debt relief leader reduces overhead costs by 62% while improving output by 2x
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How Nations Drives Higher Customer Retention, Revenue, and Time Savings with 100% Visibility into Customer Conversations
How Nations Drives Higher Customer Retention, Revenue, and Time Savings
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Leading Financial Services Company Maximizes Agent Performance and Productivity with Real-Time AI
Leading Financial Services Company Maximizes Agent Performance with Real-Time AI
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MaxorPlus Elevates CX with Agent Coaching Powered by Screen Recording
MaxorPlus Elevates CX with Agent Coaching Powered by Screen Recording
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Top Finserv Co. Increases QA Volume by 83% to Optimize Compliance and Agent Performance
Top Finserv Company Increases QA Volume by 83% to Optimize Compliance & Agent Performance
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Assurance IQ Improves Customer Experience and Increases Transparency and Trust across Organization with Observe.AI
Assurance IQ Improves Customer Experience and Increases Transparency and Trust across Organization with Observe.AI
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How a Leading Insurance Company Ensured Compliance & Improved Conversions by 10%
How a Leading Insurance Company Ensured Compliance & Improved Conversions by 10%
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City Cruises improves efficiency by 40%, enabling agents to improve CX faster
City Cruises improves efficiency by 40%, enabling agents to improve CX faster
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Leading Moving Company Grows Revenue by 74% with Conversation Intelligence and Targeted Coaching
Leading Moving Company Grows Revenue by 74% with Conversation Intelligence and Targeted Co
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Emtek delivers 4x more performance feedback, super-charging client care teams
Emtek delivers 4x more performance feedback, super-charging client care teams
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RealDefense Hits 103% Sales Quota Attainment with AI-Powered Coaching, Increasing Revenue by 13%
RealDefense Hits 103% Sales Quota Attainment with AI-Powered Coaching, Increasing Revenue
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Fast-growth mobile mechanic startup drives 4x increase in bookings & improves agent empathy scores by 32%
Fast-growth mobile mechanic startup drives 4x increase in bookings
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Leading BPO ramps new hires 20% faster while driving an 87% improvement in efficiency
Leading BPO ramps new hires 20% faster while driving an 87% improvement in efficiency
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Professional training & coaching firm increases performance evaluations by 84%, driving conversions
Professional training & coaching firm increases performance evaluations by 84%
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Leading auto insurance company improves compliance by 15%, mitigating risk with conversation intelligence
Leading auto insurance improves compliance by 15% and mitigates risk
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Fortune 300 car dealership group grows QA team output by 7% while reducing time spent by 75%
Leading dealership group grows QA team output by 7% while reducing time spent by 75%
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itel improves compliance monitoring by 40%, mitigating risk for a better client experience
itel improves compliance by 40%, mitigating risk for a better client experience
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Leading talent management brings AI-Driven quality management to the new world of work
Leading Talent Management Brings AI-Driven Quality Management to the New World of Work
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One of the nation’s largest industrial staffing firms uncovers a $34M inefficiency, closing unknown service gap
Large industrial staffing firm uncovers a $34M inefficiency, closing unknown service gap
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Results You'll Love

4
X
Increase in Bookings
40
%
increase in conversion rate
5
%
increase in CSAT

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