Stories of Transformation

Learn how enterprises have enhanced agent performance and improved customer experience with Observe.AI

DailyPay Improves Customer Satisfaction by 22% and Saves Over $2 Million with Auto QA and AI Insights

By implementing Observe.AI, DailyPay improves agent performance, increases first contact resolution, and boosts efficiency

Accolade Drives Member Engagement with over 50% Reduction in After-Call Work

Accolade Drives Member Engagement with over 50% Reduction in After-Call Work

ServiceFirst Increases Loan Volume by $3.7 Million Through More Efficient Customer Interactions

ServiceFirst Increases Loan Volume by $3.7 Million Through More Efficient Customer Interactions

How an F500 Education Company Is combatting churn with contact center visibility

How an F500 Education Company Is Combatting Churn with Contact Center Visibility

Figo Saves $700k a Year, Gains Critical Visibility into the Business

Figo Saves $700k a Year, Gains Critical Visibility into the Business

ContactPoint 360 Transforms their Contact Center Operations, Achieving 77% Efficiency Gains

ContactPoint 360 Transforms their Contact Center Operations, Achieving 77% Efficiency Gain

Affordable Care Boosts Revenue by $8 Million with AI-Enhanced Patient Interactions

Affordable Care Boosts Revenue by $8 Million with AI-Enhanced Patient Interactions

Debt relief leader reduces overhead costs by 62% while improving output by 2x

Debt relief leader reduces overhead costs by 62% while improving output by 2x

How Nations Drives Higher Customer Retention, Revenue, and Time Savings with 100% Visibility into Customer Conversations

How Nations Drives Higher Customer Retention, Revenue, and Time Savings

Leading Financial Services Company Maximizes Agent Performance and Productivity with Real-Time AI

Leading Financial Services Company Maximizes Agent Performance with Real-Time AI

MaxorPlus Elevates CX with Agent Coaching Powered by Screen Recording

MaxorPlus Elevates CX with Agent Coaching Powered by Screen Recording

Top Finserv Co. Increases QA Volume by 83% to Optimize Compliance and Agent Performance

Top Finserv Company Increases QA Volume by 83% to Optimize Compliance & Agent Performance

Assurance IQ Improves Customer Experience and Increases Transparency and Trust across Organization with Observe.AI

Assurance IQ Improves Customer Experience and Increases Transparency and Trust across Organization with Observe.AI

How a Leading Insurance Company Ensured Compliance & Improved Conversions by 10%

How a Leading Insurance Company Ensured Compliance & Improved Conversions by 10%

City Cruises improves efficiency by 40%, enabling agents to improve CX faster

City Cruises improves efficiency by 40%, enabling agents to improve CX faster

Leading Moving Company Grows Revenue by 74% with Conversation Intelligence and Targeted Coaching

Leading Moving Company Grows Revenue by 74% with Conversation Intelligence and Targeted Co

Emtek delivers 4x more performance feedback, super-charging client care teams

Emtek delivers 4x more performance feedback, super-charging client care teams

RealDefense Hits 103% Sales Quota Attainment with AI-Powered Coaching, Increasing Revenue by 13%

RealDefense Hits 103% Sales Quota Attainment with AI-Powered Coaching, Increasing Revenue

Fast-growth mobile mechanic startup drives 4x increase in bookings & improves agent empathy scores by 32%

Fast-growth mobile mechanic startup drives 4x increase in bookings

Leading BPO ramps new hires 20% faster while driving an 87% improvement in efficiency

Leading BPO ramps new hires 20% faster while driving an 87% improvement in efficiency

Professional training & coaching firm increases performance evaluations by 84%, driving conversions

Professional training & coaching firm increases performance evaluations by 84%

Leading auto insurance company improves compliance by 15%, mitigating risk with conversation intelligence

Leading auto insurance improves compliance by 15% and mitigates risk

Fortune 300 car dealership group grows QA team output by 7% while reducing time spent by 75%

Leading dealership group grows QA team output by 7% while reducing time spent by 75%

itel improves compliance monitoring by 40%, mitigating risk for a better client experience

itel improves compliance by 40%, mitigating risk for a better client experience

Leading talent management brings AI-Driven quality management to the new world of work

Leading Talent Management Brings AI-Driven Quality Management to the New World of Work

One of the nation’s largest industrial staffing firms uncovers a $34M inefficiency, closing unknown service gap

Large industrial staffing firm uncovers a $34M inefficiency, closing unknown service gap

Results You'll Love

4

X

Increase in Bookings

40

%

increase in conversion rate

5

%

increase in CSAT

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