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Stories of Transformation

Learn how enterprises have enhanced agent performance and improved customer experience with Observe.AI

MaxorPlus Elevates CX with Agent Coaching Powered by Screen Recording
MaxorPlus Elevates CX with Agent Coaching Powered by Screen Recording
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Accolade Drives Member Engagement with over 50% Reduction in After-Call Work
Accolade Drives Member Engagement with over 50% Reduction in After-Call Work
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How an F500 Education Company Is combatting churn with contact center visibility
How an F500 Education Company Is Combatting Churn with Contact Center Visibility
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Figo Saves $700k a Year, Gains Critical Visibility into the Business
Figo Saves $700k a Year, Gains Critical Visibility into the Business
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ContactPoint 360 Transforms their Contact Center Operations, Achieving 77% Efficiency Gains
ContactPoint 360 Transforms their Contact Center Operations, Achieving 77% Efficiency Gain
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Debt relief leader reduces overhead costs by 62% while improving output by 2x
Debt relief leader reduces overhead costs by 62% while improving output by 2x
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How Nations Drives Higher Customer Retention, Revenue, and Time Savings with 100% Visibility into Customer Conversations
How Nations Drives Higher Customer Retention, Revenue, and Time Savings
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Leading Financial Services Company Maximizes Agent Performance and Productivity with Real-Time AI
Leading Financial Services Company Maximizes Agent Performance with Real-Time AI
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Top Finserv Co. Increases QA Volume by 83% to Optimize Compliance and Agent Performance
Top Finserv Company Increases QA Volume by 83% to Optimize Compliance & Agent Performance
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Assurance IQ Improves Customer Experience and Increases Transparency and Trust across Organization with Observe.AI
Assurance IQ Improves Customer Experience and Increases Transparency and Trust across Organization with Observe.AI
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How a Leading Insurance Company Ensured Compliance & Improved Conversions by 10%
How a Leading Insurance Company Ensured Compliance & Improved Conversions by 10%
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ServiceFirst Elevates Agent Efficiency, Sales Performance, and Targeted Coaching Through Conversation Insights
ServiceFirst Elevates Agent Efficiency, Sales Performance, and Targeted Coaching Through Conversation Insights
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City Cruises improves efficiency by 40%, enabling agents to improve CX faster
City Cruises improves efficiency by 40%, enabling agents to improve CX faster
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Leading Moving Company Grows Revenue by 74% with Conversation Intelligence and Targeted Coaching
Leading Moving Company Grows Revenue by 74% with Conversation Intelligence and Targeted Co
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Emtek delivers 4x more performance feedback, super-charging client care teams
Emtek delivers 4x more performance feedback, super-charging client care teams
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RealDefense Hits 103% Sales Quota Attainment with AI-Powered Coaching, Increasing Revenue by 13%
RealDefense Hits 103% Sales Quota Attainment with AI-Powered Coaching, Increasing Revenue
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Fast-growth mobile mechanic startup drives 4x increase in bookings & improves agent empathy scores by 32%
Fast-growth mobile mechanic startup drives 4x increase in bookings
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Leading BPO ramps new hires 20% faster while driving an 87% improvement in efficiency
Leading BPO ramps new hires 20% faster while driving an 87% improvement in efficiency
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Professional training & coaching firm increases performance evaluations by 84%, driving conversions
Professional training & coaching firm increases performance evaluations by 84%
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Leading auto insurance company improves compliance by 15%, mitigating risk with conversation intelligence
Leading auto insurance improves compliance by 15% and mitigates risk
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Fortune 300 car dealership group grows QA team output by 7% while reducing time spent by 75%
Leading dealership group grows QA team output by 7% while reducing time spent by 75%
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itel improves compliance monitoring by 40%, mitigating risk for a better client experience
itel improves compliance by 40%, mitigating risk for a better client experience
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Leading talent management brings AI-Driven quality management to the new world of work
Leading Talent Management Brings AI-Driven Quality Management to the New World of Work
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One of the nation’s largest industrial staffing firms uncovers a $34M inefficiency, closing unknown service gap
Large industrial staffing firm uncovers a $34M inefficiency, closing unknown service gap
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Results You'll Love

4
X
Increase in Bookings
40
%
increase in conversion rate
5
%
increase in CSAT

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