OMNICHANNEL

Improve CX and boost performance on every channel

Use a single platform to derive deep insights, evaluate, and coach agents on all interactions - voice or text based. Deliver amazing customer experiences and boost agent performance across channels.

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OMNICHANNEL VISIBILITY

Surface key moments across calls and chats

Our AI-based Moments work across channels on which agents interact with customers. Now you can get market feedback and insights into what makes or breaks your customer experience across all your customer touch points.

Uncover trends across all your voice & text conversations

Evaluate interactions consistently across channels

Coach agents with a holistic view of performance

Measure key metrics from customer calls and chats

100% QUALITY MANAGEMENT

Monitor quality across all channels

Evaluate agent performance and identify coachable moments across web chat and phone conversations. Augment QA evaluations with AI-based Auto QA to rate every customer interaction.

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Quality Assurance

Auto QA

OMNICHANNEL COACHING

Drive consistent performance improvement for every agent

Provide team leads and supervisors a direct line of sight into agent performance across calls and chat. Help them identify omnichannel performance trends and behaviors for coaching or reinforcement.