⚡⚡⚡Observe.AI Launches Generative AI Suite, Powered by Contact Center LLM ⚡⚡⚡ Learn More →
⚡ Observe.AI Launches the Next Generation of Conversation Intelligence⚡ Learn More→
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Reduce average handle time and hold time by making answers to customer questions easily available.

Improve CSAT and customer experience by standardizing answers and issue resolutions.

Reduce agent effort by providing ready-to-use answers they can simply read off.


Easily integrate with your knowledge base

Knowledge AI consumes information from your key knowledge bases, FAQs, or any other documents. Simply connect via APIs or drag and drop files for AI to leverage for creating responses. Knowledge AI also learns from the best responses agents gave to similar questions on past calls.

Answers that are ready to use

Unburden agents from the need to read KB articles and translate content for customers to understand. Observe.AI’s proprietary contact center LLM is trained on 40 billion parameter. It provides answers that use your KB articles but also in a language that customers understand.

Answers agents can trust

Knowledge AI makes Generative AI trustworthy for agents. All responses also include links to relevant KB articles or files so they can dig into the details themselves, where needed.

Additional Resources


Top 4 Reasons Contact Centers Need Real-Time AI

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Real-Time Speech Analytics: A Guide for Contact Centers

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Generative AI & GPT: A Comprehensive Guide for Contact Centers

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Download RFP Template

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