We’re on a mission to enable brands to enhance their customer experience, with the power of Contact Center AI. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.
To date, Observe.AI has raised $88 million in funding, with its latest funding round being a Series B in 2020.
We come from all different backgrounds. Scale's team is composed of former call center agents, parents, poker players, boba lovers, and more.
4x increase in bookings, 80% call transcription accuracy, 5% increase in CSAT scores, 4x faster agent evaluations and 40% increase in conversion rates.
Our HQ in San Francisco is home to sales, customer success, marketing and leadership teams, right on the bustling Market Street.
Our office in Bengaluru is in trendy Koramangala and is home to our machine learning, engineering, product, and design teams.
Our office in Dallas includes sales and customer success teams, located in the energetic Frisco.