🚀 We acquired ScopeAI to deliver omnichannel conversation intelligence. 👁 👁 Read more about it here!

Observe.AI is Growing.

We’re on a mission to enable brands to enhance their customer experience, with the power of Contact Center AI. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

GROW WITH US!

World-Class Industry Recognition

AI 50: America’s Most Promising Artificial Intelligence Companies in 2020 & 2021
The Information 50’s Most Promising Startups in 2020
Top 25 Enterprise Software Startups To Watch In 2020
INVESTMENT
$88 Million

To date, Observe.AI has raised $88 million in funding, with its latest funding round being a Series B in 2020.

OUR TEAM
200 People

We come from all different backgrounds. Observe.AI's team is composed of former call center agents, parents, travelers, break dancers, and more.

IMPACT
150+ Customers

4x increase in bookings, 80% call transcription accuracy, 5% increase in CSAT scores, 4x faster agent evaluations and 40% increase in conversion rates.

VIEW OUR OPEN POSITIONS
OUR MISSION

Transform every customer experience
with Contact Center AI

Observe.AI, enables top brands to analyze 100% of customer calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

INVESTOR HIGHLIGHT
Disrupting the $300B
Contact Center Industry
Dick Costolo of 01 Advisors
OUR OFFICES

Visit Us Across the Globe

San Francisco

Our HQ in San Francisco is home to sales, customer success, marketing and leadership teams, right on the bustling Market Street.

Bengaluru

Our office in Bengaluru is in trendy Koramangala and is home to our machine learning, engineering, product, and design teams.

Dallas

Our office in Dallas includes sales and customer success teams, located in the energetic Frisco.

OPen POSitions

Join Us In Transforming the Contact Center