AI FOR UTILITIES
Utility AI agents built for customer-first communication
From account questions to outage communication, our AI Agents provide secure, personalized, and high-quality assistance that reduces operational costs and enhances customer self-service experiences.
Here’s how utility companies use Observe.AI
24/7 support convenience
Fully automate your high-volume, routine interactions, as well as proactive communication, with personable AI agents that effectively assist your diverse customer base in over 25+ languages and dialects.
- Account management
- Billing and payment
- Scheduled maintenance and outage reporting
- General inquiries
Copilot for your team
Help your customer support team focus on high-stakes, PUC-mandated interactions by offloading pre-screening, authentication, and compliance pre-check steps to AI agents.
- Financial transaction errors and disputes
- Emergency services
- Major service failure communication
- Regulatory or legal complaints
Smarter operations and services
Analyze 100% of all interactions to continuously improve and scale your AI agents, optimize your operations, and proactively identify regulatory and financial risks. Discover:
- Formal complaint triggers
- Compliance training needs
- Expand self-serve capabilities
Seamless integration with your utility systems
Connect your AI Agents to the tools your teams already use
View all integrations
Why utility companies prefer Observe.AI
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Trusted Partner
As experts in customer experience with a deep understanding of human-to-human conversations, we work with you to identify more opportunities to seamlessly integrate AI Agents into your organization to address immediate needs with measurable results and drive long-term success.
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Agentic Architecture
Easily create sophisticated AI agents that reflect your brand personality using natural language prompts. Your agents will accurately follow your processes and can take action by connecting with 250+ business systems.
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AI Agent Trust
With a long history of successfully delivering conversation intelligence solutions for highly regulated industries, we have adopted rigorous quality assurance to effectively monitor and measure every AI Agent interaction for quality, compliance, and trust. Drill down reporting, alerting, simulations, and fallbacks give you the ability to deploy and scale with confidence.
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Continuous Learning Loop
By continuously exposing AI Agents to real-world simulations and your actual call interactions, your agents will continue to learn and evolve with your business.
Real results from actual customers
Ready to streamline customer communication?
Let us show you how to deflect your high-volume calls while reducing operational costs with AI Agents powered by leading customer experience AI.
FAQ
Observe.AI automates high-volume utility interactions such as account questions, billing support, outage updates, and general inquiries. AI Agents deliver secure, multilingual assistance 24/7, helping customers get accurate information quickly while reducing call center strain.
Yes. AI Agents can proactively notify customers about outages, estimated restoration times, and scheduled maintenance. They also handle inbound outage reports and status checks, ensuring customers stay informed without needing live-agent assistance.
Observe.AI assists with pre-screening, authentication, compliance pre-checks, and documentation processes so agents can focus on high-stakes, regulatory-sensitive interactions. Insights from 100% of customer conversations help utility leaders identify compliance risks and training needs early.
AI Agents can automate:
- Account management questions
- Billing and payment support
- Outage and maintenance reporting
- Financial transaction disputes
- Emergency or major service failure communication
This reduces manual workload and enhances customer self-service options.
Observe.AI analyzes every customer interaction to uncover complaint triggers, operational gaps, and opportunities to expand self-service capabilities. These insights help utility teams improve workflows, reduce costs, and strengthen service reliability—all while maintaining high-quality, compliant communication.
