AI for healtchare PROVIDERS

Efficient patient care. Improved health outcomes.

Elevate patient care by delivering faster, personalized, and more empathetic support at scale. Observe.AI enables providers to fully automate routine patient conversations, including appointment scheduling and reminders, medication refills, and billing inquiries, ensuring instant, secure, and accurate around-the-clock support.

For more complex or sensitive patient conversations, Observe.AI equips care teams with real-time guidance, surfacing precise answers and clear next steps while ensuring compliance with HIPAA and clinical guidelines. With built-in automated quality assurance (QA) and omnichannel insights, providers can proactively enhance patient support, streamline workflows, and continuously improve patient satisfaction from the initial interaction through ongoing care.

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Proven impact across 350+ enterprises

90%+

first call resolution

22%

uplift in CSAT

17%

increase patient attendance

97%

improvement in compliance monitoring

Use cases

Your everyday processes: optimized

Banking and financial services organizations see remarkable improvements and ROI with Observe.AI across these everyday use cases.

  • Schedule or rebook appointments 
  • Smart authentication and routing
  • Lab results checkups 
  • Billing and payments

Provider benefits

Support that's always on call

Leverage Observe.AI to automate frequent patient conversations, streamline care team workflows, and elevate patient experiences across your organization.

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Appointment Management

Automate scheduling, reminders, and rescheduling processes to reduce no-shows and improve clinic efficiency.

Billing and Payments

Streamline cost inquiries, payment processing, and insurance coverage questions for accurate and fast resolution.

Prescription & Refill Support

Enable instant and accurate handling of prescription refill requests and medication-related inquiries.

Post-care Follow-up

Automate post-visit communications to enhance patient adherence, satisfaction, and overall care outcomes.

See how Observe.AI works

Our AI-powered conversation intelligence solution is here to help your team derive more value at every stage of customer engagement.

VoiceAI Agents

Automate your high-volume, complex customer calls with agentic AI that understands caller intent and resolves inquiries with human-like eloquence.

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Real-time AI

Increase promise-to-pay rates and replicate loyalty-boosting behaviors with real-time agent assist, smart scripts, rebuttal prompts, and after-call summaries.

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Post-interaction AI

Automatically QA 100% of interactions to drive better service quality through targeted coaching and reduce financial fraud risk.

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Business Insights

Tap into millions of critical business insights to drive data-backed revenue, customer engagement, and operational efficiency decisions across the enterprise.

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“Observe.AI’s LLM empowers us to engage members with precise data about their care while enabling empathetic and personalized experiences. Gen AI solutions help us save significant time in after-call work and allow our front-line healthcare team to focus on building lasting relationships with every member we serve.”
Ardie Sameti
VP Product, AI and Platform