⚡⚡⚡Observe.AI Launches Generative AI Suite, Powered by Contact Center LLM ⚡⚡⚡ Learn More →
⚡ Observe.AI Named a Strong Performer in Real-Time Revenue Execution Platforms⚡ Get Forrester Wave Report →

Drive More Sales

With high-conversion scripts, objection handling prompts, and upsell reminders.

Real-Time Al for Sales

Reduce Compliance Risk

With real-time script adherence checks and agent reminders to read out disclosure statements.

Real-Time Al for Compliance

Improve Customer Experience

With just-in-time access to information using Generative AI, contextual supervisor help, and guidance on soft skills.

Real-Time Al for Customer Service

Increase Operational Efficiency

With Generative AI-based call summaries that help agents reduce After-Call Work (ACW).

Real-Time Al for Operational Efficiency

Answer customer questions faster and better with Generative AI

Save the time agents spend searching knowledge bases and provide answers to customer questions at their fingertips. Knowledge AI consumes information from your knowledge bases, or any other documents and provides ready-to-use answers agents can simply read off.
More about Knowledge AI

Automatically capture the essence of any customer interaction

Free agents from time consuming note-taking and let them focus completely on the customer. Generates call summaries instantly - as soon as a call ends or en masse for all past calls - in any format or structure.
More about Auto Summary

Improve performance before the next call

Enable agents with useful tips to self coach between calls. Reinforce good behaviors and correct bad behaviors through AI-generated performance improvement tips.
Agent Assist

Keep agents on script and deliver consistent outcomes

Smart Scripts

Give agents a visual checklist during each conversation to keep them on track, provide positive reinforcement, and drive self-coaching.

Dynamic Prompts

Provide objection handling talk tracks, upsell reminders, or links to Knowledge Base articles to answer customer questions.

Behavioral Coaching

Create an early warning system that can notify reps of negative customer sentiment, hold time violations, and other mistakes to help agents course correct and improve outcomes.

Give your agents live assistance when they need it most

Give supervisors a 360-degree view of all active conversations. Enable them to impact outcomes immediately by surfacing difficult customer interactions, coachable moments, and agents seeking help. Supervisors provide contextual help and save calls before they end.

Personalize agent experiences at scale

Easily create custom agent experiences based on needs or skill gaps identified in post-interaction evaluations and coaching sessions. Deploy real-time guidance in minutes. Keep it updated and always relevant to current needs.

Make smarter and faster business decisions with live call trends

Get visibility into business and agent performance trends instantly. Make every agent a top performer by replicating the behaviors that lead to more revenue.

Improve agent performance at every touchpoint

Combine in-the-moment AI assistance with post-interaction QA and coaching for a complete line of sight into what’s happening in the business and where agents can improve.

Create custom agent experiences tied to QA and coaching insights

Follow up on real-time trends by setting coaching plans

Additional Resources


Unlock the Value of Real -Time AI

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Meet the First Contact Center LLM and Observe.AI’s New Generative AI Suite

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American First Finance Maximizes Agent Performance with Real-Time AI

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Download RFP Template

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The Generative AI Manifesto: Experiment Fast, Early, and Responsibly

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Meet the First Contact Center LLM and Observe.AI’s New Generative AI Suite

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Generative AI & GPT: A Comprehensive Guide for Contact Centers

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Download RFP Template

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