The official CCW concierge powered by Observe.AI: (725) 525-8535
Visit Booth #702 or schedule time with us

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about us

Your contact center success—
it’s personal for us.

At Observe.AI, we’re on a mission to transform how the world serves customers through AI. Born from real contact center struggles, we’ve been in your shoes—and built the solution we wish we had. We're obsessed with transforming customer experiences because we understand what excellence requires at every touchpoint.

While we pioneer AI innovations, our greatest strength is partnership—building with you, not just for you. Your challenges inspire our solutions because we take your contact center success personally. We take your contact center success personally because we've walked in your shoes, and we're committed to being the partner who truly gets it.

$213
Million

We've raised $213 million to date, with our latest round of Series C funding in 2022.

315
People

We're from all over the world with diverse experience in contact center operations, customer experience, data science, and more.

350+
Enterprises

We're serving companies and organizations in industries ranging from FinServ to healthcare, retail, insurance, and education.

Recognized by Forbes as one of Americas Best Startup Employers in 2025!

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Leadership

Swapnil Jain
CEO & Co-Founder
Jithendra Vepa
CTO & Co-Founder
Ritu Kapoor
Chief Marketing Officer
Deepak Kumar
Chief Customer Officer
Jason Griggs
Chief Revenue Officer
Subhash Tibrewal
Chief Financial Officer
Vache Moroyan
Chief Product Officer
Tina Figueroa
Chief People Officer

Board members

Andy Vitus
Partner, Scale Venture Partners
Jishnu Bhattacharjee
Managing Director, Nexus Venture Partners
Steve Sloane
Partner, Menlo Ventures

Our Investors

Get in Touch

275 Shoreline Drive, 4th Floor
Redwood City, CA
USA
lndiQube Lakeside 2nd Floor, Sy. No. 80/2,
Bellandur, Varthur Hobli, Bangalore KA 560103
India