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Boost contact center performance.
Drive business outcomes.

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. 

Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention. 
INVESTMENT
$213 Million

To date, Observe.AI has raised $213 million in funding, with its latest round of Series C funding in 2022.

OUR TEAM
250 People

We come from different backgrounds. Observe.AI's team is composed of former call center agents, parents, poker players, boba lovers, and more.

IMPACT
150+ Customers

Identify agent behaviors and attributes that make or break CX.

Leadership

Swapnil Jain
CEO & Co-Founder
Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on product innovation.
Puneet Agarwal
SVP, Engineering
Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.
Jithendra Vepa
Chief Science Officer
This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on ML
Brandee Sanders
VP, Demand Generation
This is placeholder text: Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.
Kyle DiPentima
SVP, Sales
This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on Finance
Hila Segal
VP, Product Marketing
This is placeholder text: Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.
Rich Wang
VP, Customer Success
This is placeholder text:  Sharath is a 2nd-time entrepreneur with over 14 years experience in growing global sales teams at Unbxd, AWS and Akamai.
Subhash Tibrewal
VP, Finance
This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on Finance

Board members

Andy Vitus
Partner, Scale Venture Partners
Jishnu Bhattacharjee
Managing Director, Nexus Venture Partners
Steve Sloane
Partner, Menlo Ventures
Priya Saiprasad
Partner, Softbank Investment Advisers
INVESTOR SPOTLIGHT

Why we invested in Observe.AI

Andy Vitus of Scale Venture Partners
OUR INVESTORS

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