🔥 Observe.AI raises $54M in Series B! Read more. 🔥

About us

We Love Contact Center AI

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Founders

Swapnil Jain
Swapnil Jain
CEO
Swapnil comes with a strong background in Technology and Product at Twitter and Google. As the Chief Executive Officer at Observe.AI he focuses on product innovation.
Akash Singh
Akash Singh
CTO
Akash is a techie with experience of building and scaling services at InMobi. As the Chief Technology Officer at Observe.AI he focuses on Engineering.
Sharath Keshava Narayana
Sharath Keshava Narayana
CRO
Sharath is a 2nd-time entrepreneur with over 14 years experience in building and managing global Sales teams at Unbxd, AWS and Akamai. As the Chief Revenue Officer at Observe.AI he focuses on go-to-market functions.

Advisors

Andy Vitus
Andy Vitus
Partner,
Scale Venture Partners
Dick Costolo
Steve Sloane
Partner,
Menlo Ventures
Jishnu Bhattacharjee
Jishnu Bhattacharjee
Managing Director,
Nexus Venture Partners
Why We Invested in Observe.AI
Andy Vitus of Scale Venture Partners

Investors

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If you are ambitious, make an impact wherever you go, and you’re ready to shape the future of Voice AI, check out our open positions.

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