About Us

We Love Contact Center AI

Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.

Founders

Swapnil Jain

CEO

Swapnil comes with a strong background in Technology and Product at Twitter and Google. As the Chief Executive Officer at Observe.AI he focuses on product innovation.

Akash Singh

CTO

Akash is a techie with experience of building and scaling services at InMobi. As the Chief Technology Officer at Observe.AI he focuses on Engineering.

Sharath Keshava Narayana

CRO

Sharath is a 2nd-time entrepreneur with over 14 years experience in building and managing global Sales teams at Unbxd, AWS and Akamai. As the Chief Revenue Officer at Observe.AI he focuses on go-to-market functions.