The world’s first
Intelligent Workforce Platform

Observe.AI is an Intelligent Workforce Platform that revolutionizes contact centers by using AI to optimize the customer experience, boost agent performance, and surface insights in seconds that lead to a better customer experience.

Create a scalable and repeatable process for analyzing conversations, empower your team to do their best work in a fraction of the time, and improve satisfaction metrics that drive revenue and retention.

INVESTMENT

$213 Million

To date, Observe.AI has raised $213 million in funding, with its latest round of Series C funding in 2022.

OUR TEAM

250 People

We come from different backgrounds. Observe.AI's team is composed of former call center agents, parents, poker players, boba lovers, and more.

IMPACT

150+ Customers

Identify agent behaviors and attributes that make or break CX.

Leadership

Swapnil Jain

CEO & Co-Founder

Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on product innovation.

Akash Singh

CTO & Co-Founder

Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.

Sharath Keshava Narayana

Co-Founder

Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.

Jithendra Vepa

Chief Science Officer

This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on ML

Brandee Sanders

VP, Demand Generation

This is placeholder text: Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.

Kyle DiPentima

SVP, Sales

This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on Finance

Hila Segal

VP, Product Marketing

This is placeholder text: Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.

Rich Wang

VP, Customer Success

This is placeholder text: Sharath is a 2nd-time entrepreneur with over 14 years experience in growing global sales teams at Unbxd, AWS and Akamai.

Subhash Tibrewal

VP, Finance

This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on Finance

Board members

Andy Vitus

Partner, Scale Venture Partners

Jishnu Bhattacharjee

Managing Director, Nexus Venture Partners

Steve Sloane

Partner, Menlo Ventures

Priya Saiprasad

Partner, Softbank Investment Advisers

The world’s first
Intelligent Workforce Platform

Leadership

Board members

Why we invested in Observe.AI

Get in Touch

The world’s firstIntelligent Workforce Platform

Leadership

Board members

Why we invested in Observe.AI

Get in Touch

The world’s first
Intelligent Workforce Platform