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The world’s first
Intelligent Workforce Platform

Observe.AI is an Intelligent Workforce Platform that revolutionizes contact centers by using AI to optimize the customer experience, boost agent performance, and surface insights in seconds that lead to a better customer experience.

Create a scalable and repeatable process for analyzing conversations, empower your team to do their best work in a fraction of the time, and improve satisfaction metrics that drive revenue and retention.
INVESTMENT
$213 Million

To date, Observe.AI has raised $213 million in funding, with its latest round of Series C funding in 2022.

OUR TEAM
250 People

We come from different backgrounds. Observe.AI's team is composed of former call center agents, parents, poker players, boba lovers, and more.

IMPACT
150+ Customers

Identify agent behaviors and attributes that make or break CX.

Leadership

Swapnil Jain
CEO & Co-Founder
Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on product innovation.
Akash Singh
CTO & Co-Founder
Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.
Sharath Keshava Narayana
Co-Founder
Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.
Jithendra Vepa
Chief Science Officer
This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on ML
Jason Turpin
VP, Product
This is placeholder text:  Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.
Brandee Sanders
VP, Demand Generation
This is placeholder text: Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.
Kyle DiPentima
SVP, Sales
This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on Finance
Hila Segal
VP, Product Marketing
This is placeholder text: Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.
Rich Wang
VP, Customer Success
This is placeholder text:  Sharath is a 2nd-time entrepreneur with over 14 years experience in growing global sales teams at Unbxd, AWS and Akamai.
Subhash Tibrewal
VP, Finance
This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on Finance

Board members

Andy Vitus
Partner, Scale Venture Partners
Jishnu Bhattacharjee
Managing Director, Nexus Venture Partners
Steve Sloane
Partner, Menlo Ventures
Priya Saiprasad
Partner, Softbank Investment Advisers
INVESTOR SPOTLIGHT

Why we invested in Observe.AI

Andy Vitus of Scale Venture Partners
OUR INVESTORS

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