Boost contact center performance.
Drive business outcomes.

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance.

Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.

INVESTMENT

$213 Million

To date, Observe.AI has raised $213 million in funding, with its latest round of Series C funding in 2022.

OUR TEAM

250 People

We come from different backgrounds. Observe.AI's team is composed of former call center agents, parents, poker players, boba lovers, and more.

IMPACT

150+ Customers

Identify agent behaviors and attributes that make or break CX.

Leadership

Swapnil Jain

CEO & Co-Founder

Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on product innovation.

Puneet Agarwal

SVP, Engineering

Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.

Jithendra Vepa

Chief Science Officer

This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on ML

Brandee Sanders

VP, Demand Generation

This is placeholder text: Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.

Kyle DiPentima

SVP, Sales

This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on Finance

Hila Segal

VP, Product Marketing

This is placeholder text: Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.

Rich Wang

VP, Customer Success

This is placeholder text: Sharath is a 2nd-time entrepreneur with over 14 years experience in growing global sales teams at Unbxd, AWS and Akamai.

Subhash Tibrewal

VP, Finance

This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on Finance

Board members

Andy Vitus

Partner, Scale Venture Partners

Jishnu Bhattacharjee

Managing Director, Nexus Venture Partners

Steve Sloane

Partner, Menlo Ventures

Priya Saiprasad

Partner, Softbank Investment Advisers

INVESTOR SPOTLIGHT

Why we invested in Observe.AI

Andy Vitus of Scale Venture Partners

OUR INVESTORS

Get in Touch

San Francisco

595 Market Street, Suite # 1130
San Francisco, CA 94105

Bengaluru

lndiQube Lakeside 2nd Floor, Sy. No. 80/2,
Bellandur Village, Varthur Hobli, Bangalore KA 560103 India

Entity Name - Razorsharp Technologies Pvt. Ltd.
GSTN - 29AAICR4766P1ZD

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