🚀🚀🚀 Observe.AI Launches Real-Time AI for Contact Centers 🚀🚀🚀 Learn More →

Here for your contact center.
And your success.

What's really happening in your business? The answer to that question lies in the millions of interactions between your customers and your brand. If you could listen in on every one of them, you'd know exactly what was up--and down. But most companies have visibility to only 2% of their customer interactions. 

We're here to change that. To help you get a complete picture of every customer conversation. To make sure you maximize all the potential in your frontline operations with technology that takes you to a whole new level. And we don't stop there. Beyond our industry-leading Conversation Intelligence platform, we work side-by-side with your team to make sure you're seen, heard, and supported as you transition into a data-driven operation. So you never have to do it alone.

We're the people who love to see other people succeed. And we'd like to do that for you.
INVESTMENT
$213 Million

We've raised $213 million to date, with our latest round of Series C funding in 2022.

OUR TEAM
250 People

We're from all over the world with diverse experience in contact center operations, customer experience, data science, and more.

OUR IMPACT
150+ Businesses

We're serving companies and organizations in industries ranging from FinServ to healthcare, retail, insurance, and education.

Leadership

Swapnil Jain
CEO & Co-Founder
Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on product innovation.
Brandee Sanders
VP, Demand Generation
This is placeholder text: Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.
Jithendra Vepa
Chief Science Officer
This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on ML
Terry Wong
SVP, People
Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.
Deepak Kumar
Chief Customer Officer
Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.
Puneet Agarwal
SVP, Engineering
Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.
Hila Segal
VP, Product Marketing
This is placeholder text: Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.
Kyle DiPentima
SVP, Sales
This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on Finance
Subhash Tibrewal
VP, Finance
This is placeholder text: Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on Finance

Board members

Andy Vitus
Partner, Scale Venture Partners
Jishnu Bhattacharjee
Managing Director, Nexus Venture Partners
Steve Sloane
Partner, Menlo Ventures
Priya Saiprasad
Partner, Softbank Investment Advisers
INVESTOR SPOTLIGHT

Why we invested in Observe.AI

Andy Vitus of Scale Venture Partners
OUR INVESTORS

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