The world’s first
Intelligent Workforce Platform

Observe.AI is an Intelligent Workforce Platform that revolutionizes contact centers by using AI to optimize the customer experience, boost agent performance, and surface insights in seconds that lead to a better customer experience.

Create a scalable and repeatable process for analyzing conversations, empower your team to do their best work in a fraction of the time, and improve satisfaction metrics that drive revenue and retention.

INVESTMENT

$88 Million

To date, Observe.AI has raised $88 million in funding, with its latest funding round being a Series B in 2020.

OUR TEAM

200 People

We come from all different backgrounds. Observe.AI's team is composed of former call center agents, parents, poker players, boba lovers, and more.

IMPACT

200+ Customers

Fueling digital transformation for top brands across industries including retail, e-commerce, insurance, finance, healthcare, collections, and more since 2017.

Leadership

Swapnil Jain

CEO & Co-Founder

Ex product at Twitter and Google, Swapnil comes with a strong background in technology. At Observe.AI he focuses on product innovation.

Akash Singh

CTO & Co-Founder

Akash is a techie with experience in building and scaling services at InMobi, he focuses on engineering at Observe.AI.

Sharath Keshava Narayana

CRO & Co-Founder

Sharath is a 2nd-time entrepreneur with over 14 years experience in growing global sales teams at Unbxd, AWS and Akamai. At Observe.AI he focuses on go-to-market functions.