⚡⚡⚡Observe.AI Launches Generative AI Suite, Powered by Contact Center LLM ⚡⚡⚡ Learn More →
⚡ Observe.AI Named a Strong Performer in Real-Time Revenue Execution Platforms⚡ Get Forrester Wave Report →

The industry-first
contact center LLM

Our Gen AI engine based on a 40 billion parameter large language model (LLM) handles the nuances of contact center interactions — enabling growth, operational efficiency, and compliance.

Uncover insights from every interaction

Understand what’s happening in your business. Gain visibility into 100% of customer interactions across channels and act on new opportunities and risk.

Supercharge your frontline teams

Steer agents and sales reps to success with real-time guidance and targeted coaching. Automate workflows to boost efficiencies and agent performance.

Drive outcomes across the business

Connect the dots between
customer feedback and business decisions that impact product, marketing and more.

Dilhara Kaluarachchi
VP, Customer Care

“With Observe.AI, we can excavate deeper insights from our customer interaction data, and apply this intelligence faster and more precisely to drive action across the organization.”

Conversation Intelligence

Our best-in-class AI engine analyzes customer interactions across every channel, turning unstructured data into insights and complete visibility into what's happening in your business.
More about Conversation Intelligence

Highly accurate transcription with speech recognition trained on millions of calls.

Speaker separation on time-stamped audio and transcripts simplifies search and analysis.

Sentiment analysis identifies instances of negative and positive customer emotions.

Silence detection identifies important types of silence and its cause, differentiating between dead air, hold time, and other pauses.

Automated redaction ensures compliance and protects customer privacy by removing sensitive data from audio and transcripts.

Entity detection and extraction identifies numbers, dates, and names and enters them in call notes and CRM fields automatically.

REAL-TIME AI

Grow revenue and improve outcomes by empowering sellers and agents with in-the-moment guidance and coaching

Agent Assist

Deploy custom scripts, prompts, alerts that guide sellers and agents on better call execution. Improve productivity with automated actions that allow reps to focus on the interaction.

Supervisor Assist

Empower frontline managers to intervene, provide instant feedback, and time-bound support to agents on live calls. Provide them with live data trends and call transcripts that drive rapid action.

Generative AI Applications

Leverage Generative AI applications based on an LLM specifically trained on your business and customer interaction data. Create automated call summaries, surface the right knowledge at the right time, and coach better with agent self-improvement tips.

Post-Interaction AI

Leverage accurate, AI-based insights from all customer interactions to power key evaluations and agent coaching workflows that accelerate business results

Auto QA

Automate your QA process and analyze 100% of your interactions, giving you unprecedented visibility into every customer conversation. Turn every interaction into business-improving intelligence to act on.

Quality Assurance

Monitor quality on the conversations that matter the most - across channels. Rapidly evaluate agent performance and deliver contextual feedback that inspires action.

Agent Performance & Coaching

Gain a holistic line of sight into agent performance and support them with targeted coaching feedback.

REPORTING & ANALYTICS

Make business-improving decisions with focused, actionable reporting on customer conversations, agent performance, and critical contact center metrics.

Integrations

Connect conversation intelligence data, including Gen AI-powered data, with all your business critical systems.

Observe.AI helps brands overachieve

Observe.AI customers increased sales conversions by 20%, improved compliance adherence by 15%

We take security seriously

Make business-improving decisions with focused, actionable reporting on customer conversations, agent performance, and critical contact center metrics.

Find out what Observe.AI can do for you

Sales Performance

Convert more interactions to sales and watch your revenue grow.

Compliance

Reduce risk and gain the
confidence of a more compliant frontline.

Customer Service

Satisfy more customers more quickly and earn their ongoing loyalty.

Operational Efficiency

Help everyone on your team accomplish more, faster with consistent results.

Transform performance in your frontline
teams—and your business

Take an AI-powered approach to customer interactions and watch the results stack up. We’ll show you how.
get a demo

Resources

REPORT

State of Contact Center Conversation Intelligence 2022

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BLOG

Introducing Real-Time AI: Not Just Another Contact Center Agent Assist Application

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PRODUCT

Let's Talk Pricing

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TEMPLATE

Download RFP Template

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