VOICEAI AGENTS
Agentic AI your customers will love
VoiceAI Agents delivers consistent, high-quality experiences through natural, nuanced customer conversations, bridging the gap between today's contact centers and tomorrow's autonomous operations. Unrestricted by rule-based systems and inflexible scripts, our secure platform helps you scale your business with AI agents—automating 50-70% of high-volume inquiries and complex customer calls at scale in days—while simultaneously supporting your human agents.
Get a first look at VoiceAI Agents and discover how this solution is redefining customer service for AI-forward companies.
Listen to VoiceAI Agents in action
10x faster time to value
Fully customizable
Production-ready in 7 days
Use the Observe.AI platform to identify call flows primed for automation and watch it build your ideal VoiceAI Agents based on your best human performers. Choose from voice, tone, accent, personality, and behavior options to align your new virtual agent to your brand and customer expectations.
Lifelike communication
Beyond FAQs and trivial queries
Like your human agents, your VoiceAI agents can handle different kinds of interactions, from simple queries to complex, multi-turn conversations delivering empathetic, conversational support. Unresolved issues are seamlessly transferred to human support teams. VoiceAI engages with your customers on
- Common inquiries such as store hours, driving directions, or return policies.
- Personalized support for customer-specific needs such as account balances, tracking orders, or verifying eligibility.
- Advanced problem-solving for complex interactions, such as multi-step tasks like flight changes, appointment scheduling, or subscription upgrades.
Test and Optimize
Single platform for human and AI agents
Observe.AI bridges the gap between today's contact centers and tomorrow's autonomous operations, offering a future-proof platform that excels at supporting human agents, while actively scaling with AI agents.This unified platform delivers advanced AutoQA and analytics for human agent interactions and applies the same robust framework to VoiceAI agents, ensuring consistent, high-quality customer experiences across all touchpoints. By leveraging shared insights, Observe.AI platform refines both human and AI-driven interactions where each customer interaction continuously improves the other, driving exceptional outcomes for customers.
Learn more about Auto QAResponsible AI
Safe and secure
Our LLM-first platform is designed with the highest commitment to trust, security and compliance. We have compliance certifications and protocols in place to ensure that every single interaction is private and secure. We regularly undergo comprehensive third-party audits that examine every measure of security and privacy, continually re-evaluating our policies, procedures, and technical implementations over extended periods. Our VoiceAI agents are built with
- Guardrails to minimize hallucinations and ensure your AI agents always stay on-topic
- When AI agents access your CRM and other systems, those interactions are always controlled and authenticated
- Your data is only used for your company’s agents. We don’t use your data to train models.- PII, PCI, PHI is always encrypted
VoiceAI Agents are ready to help
Increase operational capacity
Scale your support operations to handle unlimited, complex inquiries with round-the-clock availability without increasing overhead costs.
Improve customer experience
Deliver natural, seamless support and improve first-call resolutions without wait times, clunky menu options, or awkward call routing, allowing customers to communicate on their own terms.
Boost revenue
Drive revenue growth through consistent brand experiences, automated sales suggestions, and enhanced customer satisfaction and retention with always-on support.
Enhance agent work life
Empower human agents to focus on high-value, meaningful work while reducing costly burnout by deflecting 70% of calls with voice AI.
1. Uncover use cases automatically
Analyze all your customer conversations with AI insights and identify the best types of calls to automate for you.
2. Create a virtual agent that's right for your business
Use data from millions of human conversations to to inform a robust, lifelike, and engaging AI agent with defined goals.
3. Pick a personality
Choose from hundreds of personality types and voices to match the customer needs and brand of the business.
4. Calibrate and test performance with auto QA
Automatically QA your virtual agent as much as you like before deploying, and adjust its performance based on smart system recommendations.
5. Easily integrate into your tech stack
Trigger end-to-end workflows with out-of-the-box integrations and open APIs.
