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Ebook
Enabling, Engaging and Enhancing Remote Agents
Ebook
Enabling, Engaging and Enhancing Remote Agents
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Enabling, Engaging and Enhancing Remote Agents
customer story
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Ebook
The Ultimate Contact Center KPI Playbook
Ebook
The Ultimate Contact Center KPI Playbook
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The Ultimate Contact Center KPI Playbook
customer story
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Ebook
Beyond voice: Uncovering 5 critical insights from web chat conversations
Ebook
Beyond voice: Uncovering 5 critical insights from web chat conversations
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Beyond voice: Uncovering 5 critical insights from web chat conversations
customer story
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Ebook
8 Strategies for Modern Contact Centers to Drive Better Sales Performance
Ebook
8 Strategies for Modern Contact Centers to Drive Better Sales Performance
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8 Strategies for Modern Contact Centers to Drive Better Sales Performance
customer story
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Ebook
Report: Building a Resilient Contact Center
Ebook
Report: Building a Resilient Contact Center
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Report: Building a Resilient Contact Center
customer story
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Video
Why We Invested in Observe.AI | Andy Vitus of Scale Venture Partners
Video
Why We Invested in Observe.AI | Andy Vitus of Scale Venture Partners
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Why We Invested in Observe.AI | Andy Vitus of Scale Venture Partners
customer story
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Video
Observe.AI Product Overview
Video
Observe.AI Product Overview
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Observe.AI Product Overview
customer story
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Datasheet
Reference Guide: Contact Center AI Use Cases and KPIs
Datasheet
Reference Guide: Contact Center AI Use Cases and KPIs
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Reference Guide: Contact Center AI Use Cases and KPIs
customer story
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Video
Kyle Kizer, Compliance Manager @ Root Insurance | Observe.AI Customer Stories
Video
Kyle Kizer, Compliance Manager @ Root Insurance | Observe.AI Customer Stories
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Kyle Kizer, Compliance Manager @ Root Insurance | Observe.AI Customer Stories
customer story
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Case study
ERC BPO | Observe.AI Customer Stories
Case study
ERC BPO | Observe.AI Customer Stories
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ERC BPO | Observe.AI Customer Stories
customer story
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Webinar
Announcing Evaluation Forms, Powered by Contact Center AI
Webinar
Announcing Evaluation Forms, Powered by Contact Center AI
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Announcing Evaluation Forms, Powered by Contact Center AI
customer story
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Webinar
Leveraging AI for Empathetic CX
Webinar
Leveraging AI for Empathetic CX
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Leveraging AI for Empathetic CX
customer story
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Webinar
Driving Patient Engagement with Quality Management | Quality Talks Episode 2
Webinar
Driving Patient Engagement with Quality Management | Quality Talks Episode 2
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Driving Patient Engagement with Quality Management | Quality Talks Episode 2
customer story
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Ebook
Analytics-driven Coaching: The New Era of Contact Center Performance Management
Ebook
Analytics-driven Coaching: The New Era of Contact Center Performance Management
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Analytics-driven Coaching: The New Era of Contact Center Performance Management
customer story
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Case study
EmployBridge | Observe.AI Customer Stories
Case study
EmployBridge | Observe.AI Customer Stories
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EmployBridge | Observe.AI Customer Stories
customer story
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Ebook
The Contact Center Excellence Bundle: Retail & eCommerce
Ebook
The Contact Center Excellence Bundle: Retail & eCommerce
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The Contact Center Excellence Bundle: Retail & eCommerce
customer story
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Ebook
Playbook: Handling Call Surges Like a Pro
Ebook
Playbook: Handling Call Surges Like a Pro
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Playbook: Handling Call Surges Like a Pro
customer story
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Webinar
Driving Disruption with AI: CX Experts Panel
Webinar
Driving Disruption with AI: CX Experts Panel
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Driving Disruption with AI: CX Experts Panel
customer story
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Webinar
5 Contact Center AI Secrets of Ultra-Efficient Contact Centers (with Talkdesk and Root Insurance)
Webinar
5 Contact Center AI Secrets of Ultra-Efficient Contact Centers (with Talkdesk and Root Insurance)
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5 Contact Center AI Secrets of Ultra-Efficient Contact Centers (with Talkdesk and Root Insurance)
customer story
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Webinar
AI-Powered Agents: 3 Proven Ideas to Improve CX Quality with ASSA ABLOY
Webinar
AI-Powered Agents: 3 Proven Ideas to Improve CX Quality with ASSA ABLOY
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AI-Powered Agents: 3 Proven Ideas to Improve CX Quality with ASSA ABLOY
customer story
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Datasheet
Checklist: Choosing the Right Contact Center AI Partner
Datasheet
Checklist: Choosing the Right Contact Center AI Partner
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Checklist: Choosing the Right Contact Center AI Partner
customer story
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Ebook
8 ways High-volume Sales Contact Centers Increase Conversion Rates
Ebook
8 ways High-volume Sales Contact Centers Increase Conversion Rates
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8 ways High-volume Sales Contact Centers Increase Conversion Rates
customer story
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Webinar
Transforming the Contact Center for Customer Loyalty and Growth
Webinar
Transforming the Contact Center for Customer Loyalty and Growth
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Transforming the Contact Center for Customer Loyalty and Growth
customer story
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Ebook
The 2021 Post-Pandemic Research Report
Ebook
The 2021 Post-Pandemic Research Report
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The 2021 Post-Pandemic Research Report
customer story
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Webinar
How to Unlock Hidden Conversation Insights for 4x Revenue Growth
Webinar
How to Unlock Hidden Conversation Insights for 4x Revenue Growth
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How to Unlock Hidden Conversation Insights for 4x Revenue Growth
customer story
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Ebook
The Remote Call Center Bundle
Ebook
The Remote Call Center Bundle
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The Remote Call Center Bundle
customer story
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Webinar
Launch Webinar: Agent Performance & Coaching
Webinar
Launch Webinar: Agent Performance & Coaching
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Launch Webinar: Agent Performance & Coaching
customer story
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Webinar
2021 Post-Pandemic Contact Center Research Report Trends
Webinar
2021 Post-Pandemic Contact Center Research Report Trends
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2021 Post-Pandemic Contact Center Research Report Trends
customer story
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Webinar
Winning with Data: A CIO Perspective on Contact Center AI
Webinar
Winning with Data: A CIO Perspective on Contact Center AI
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Winning with Data: A CIO Perspective on Contact Center AI
customer story
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Webinar
4 Can't-Miss Compliance Trends and Predictions for 2020 with ERC BPO
Webinar
4 Can't-Miss Compliance Trends and Predictions for 2020 with ERC BPO
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4 Can't-Miss Compliance Trends and Predictions for 2020 with ERC BPO
customer story
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Case study
Root Insurance | Observe.AI Customer Stories
Case study
Root Insurance | Observe.AI Customer Stories
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Root Insurance | Observe.AI Customer Stories
customer story
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Ebook
The 7 Most Critical Soft Skills for Contact Center Agents
Ebook
The 7 Most Critical Soft Skills for Contact Center Agents
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The 7 Most Critical Soft Skills for Contact Center Agents
customer story
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Video
Dale Sturgill, VP Call Center Operations @ EmployBridge | Observe.AI Customer Stories
Video
Dale Sturgill, VP Call Center Operations @ EmployBridge | Observe.AI Customer Stories
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Dale Sturgill, VP Call Center Operations @ EmployBridge | Observe.AI Customer Stories
customer story
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Webinar
Driving Hyper-Growth with Contact Center AI (with ERC and YourMechanic)
Webinar
Driving Hyper-Growth with Contact Center AI (with ERC and YourMechanic)
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Driving Hyper-Growth with Contact Center AI (with ERC and YourMechanic)
customer story
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Webinar
From Transactions to Authentic Interactions: Building Trust and Using Sentiment to Foster Relationships
Webinar
From Transactions to Authentic Interactions: Building Trust and Using Sentiment to Foster Relationships
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From Transactions to Authentic Interactions: Building Trust and Using Sentiment to Foster Relationships
customer story
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Ebook
Industry Outlook: State of the Financial Services Contact Center
Ebook
Industry Outlook: State of the Financial Services Contact Center
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Industry Outlook: State of the Financial Services Contact Center
customer story
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Webinar
The Role of Contact Center AI in Business Continuity
Webinar
The Role of Contact Center AI in Business Continuity
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The Role of Contact Center AI in Business Continuity
customer story
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Webinar
Winning with Automation: The Contact Center Automation Maturity Model
Webinar
Winning with Automation: The Contact Center Automation Maturity Model
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Winning with Automation: The Contact Center Automation Maturity Model
customer story
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Webinar
Contact Center AI & The New World of Work with BEK Networks and City Cruises
Webinar
Contact Center AI & The New World of Work with BEK Networks and City Cruises
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Contact Center AI & The New World of Work with BEK Networks and City Cruises
customer story
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Webinar
Transitioning Agents to Working Remotely | Quality Talks Episode 1
Webinar
Transitioning Agents to Working Remotely | Quality Talks Episode 1
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Transitioning Agents to Working Remotely | Quality Talks Episode 1
customer story
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Ebook
The Business Value of Contact Center AI
Ebook
The Business Value of Contact Center AI
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The Business Value of Contact Center AI
customer story
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Datasheet
Observe.AI Product One Sheet
Datasheet
Observe.AI Product One Sheet
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Observe.AI Product One Sheet
customer story
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Case study
High Growth Auto Startup | Observe.AI Customer Stories
Case study
High Growth Auto Startup | Observe.AI Customer Stories
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High Growth Auto Startup | Observe.AI Customer Stories
customer story
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Case study
Cornerstone OnDemand | Observe.AI Customer Stories
Case study
Cornerstone OnDemand | Observe.AI Customer Stories
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Cornerstone OnDemand | Observe.AI Customer Stories
customer story
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Case study
Multinational Edtech Company Uncovers and Rapidly Improves DSAT Drivers
Case study
Multinational Edtech Company Uncovers and Rapidly Improves DSAT Drivers
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Multinational Edtech Company Uncovers and Rapidly Improves DSAT Drivers
customer story
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Ebook
The Agent Performance Handbook
Ebook
The Agent Performance Handbook
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The Agent Performance Handbook
customer story
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Ebook
Whitepaper: Crushing the Top 4 KPIs for Insurance
Ebook
Whitepaper: Crushing the Top 4 KPIs for Insurance
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Whitepaper: Crushing the Top 4 KPIs for Insurance
customer story
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Ebook
Whitepaper: Crushing the Top 5 KPIs for Financial Services
Ebook
Whitepaper: Crushing the Top 5 KPIs for Financial Services
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Whitepaper: Crushing the Top 5 KPIs for Financial Services
customer story
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Video
Disrupting the $300B Contact Center Industry | Dick Costolo of 01 Advisors
Video
Disrupting the $300B Contact Center Industry | Dick Costolo of 01 Advisors
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Disrupting the $300B Contact Center Industry | Dick Costolo of 01 Advisors
customer story
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Report
State of Contact Center Conversation Intelligence 2022
Report
State of Contact Center Conversation Intelligence 2022
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State of Contact Center Conversation Intelligence 2022
customer story
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Webinar
Building Elite CX Teams with AI
Webinar
Building Elite CX Teams with AI
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Building Elite CX Teams with AI
customer story
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Datasheet
Evaluation Forms Overview
Datasheet
Evaluation Forms Overview
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Evaluation Forms Overview
customer story
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Ebook
Whitepaper: Crushing the Top 4 KPIs for Debt Collections
Ebook
Whitepaper: Crushing the Top 4 KPIs for Debt Collections
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Whitepaper: Crushing the Top 4 KPIs for Debt Collections
customer story
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Video
Product Tour: See Auto QA in action
Video
Product Tour: See Auto QA in action
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Product Tour: See Auto QA in action
customer story
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Video
Shurland Buchanan, Chief Learning Officer @ itelbpo | Observe.AI Customer Stories
Video
Shurland Buchanan, Chief Learning Officer @ itelbpo | Observe.AI Customer Stories
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Shurland Buchanan, Chief Learning Officer @ itelbpo | Observe.AI Customer Stories
customer story
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Ebook
10 Ways to Revolutionize Your Quality Management Strategy
Ebook
10 Ways to Revolutionize Your Quality Management Strategy
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10 Ways to Revolutionize Your Quality Management Strategy
customer story
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Video
Talkdesk | Observe.AI Partner Stories
Video
Talkdesk | Observe.AI Partner Stories
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Talkdesk | Observe.AI Partner Stories
customer story
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Video
Xyngular | Observe.AI Customer Stories
Video
Xyngular | Observe.AI Customer Stories
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Xyngular | Observe.AI Customer Stories
customer story
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Datasheet
Your Introduction to Observe.AI
Datasheet
Your Introduction to Observe.AI
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Your Introduction to Observe.AI
customer story
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Ebook
Driving Contact Center Disruption with Contact Center AI (From Industry Experts)
Ebook
Driving Contact Center Disruption with Contact Center AI (From Industry Experts)
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Driving Contact Center Disruption with Contact Center AI (From Industry Experts)
customer story
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Case study
How a leading insurance company ensured compliance & improved conversions by 10%
Case study
How a leading insurance company ensured compliance & improved conversions by 10%
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How a leading insurance company ensured compliance & improved conversions by 10%
customer story
How a Leading Insurance Company Ensured Compliance & Improved Conversions by 10%
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Case study
National Debt Relief
Case study
National Debt Relief
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National Debt Relief
customer story
National Debt Relief reduces overhead costs by 62% while improving output by 2x
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Case study
RealDefense hits
Case study
RealDefense hits
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RealDefense hits
customer story
RealDefense Hits 103% Sales Quota Attainment with AI-Powered Coaching, Increasing Revenue by 13%
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Case study
JK Moving grows
Case study
JK Moving grows
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JK Moving grows
customer story
JK Moving Grows Revenue by 74% with Conversation Intelligence and Targeted Coaching
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Case study
itel improves compliance
Case study
itel improves compliance
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itel improves compliance
customer story
itel improves compliance monitoring by 40%, mitigating risk for a better client experience
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Case study
Multinational edtech
Case study
Multinational edtech
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Multinational edtech
customer story
How an F500 Education Company Is combatting churn with contact center visibility
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Case study
City Cruises
Case study
City Cruises
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City Cruises
customer story
City Cruises improves efficiency by 40%, enabling agents to improve CX faster
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Case study
Emtek delivers
Case study
Emtek delivers
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Emtek delivers
customer story
Emtek delivers 4x more performance feedback, super-charging client care teams
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Case study
YourMechanic Drives
Case study
YourMechanic Drives
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YourMechanic Drives
customer story
YourMechanic drives 4x increase in bookings & improves agent empathy scores by 32%
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Case study
Professional training
Case study
Professional training
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Professional training
customer story
Professional training & coaching firm increases performance evaluations by 84%, driving conversions
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Case study
Group 1 Automotive
Case study
Group 1 Automotive
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Group 1 Automotive
customer story
Group 1 Automotive grows QA team output by 7% while reducing time spent by 75%
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