Alexander Grant, Quality Operations Director - Calls Product
"Observe.AI gives us insight into customer conversations so we can better optimize agent performance and improve our policyholder experience to boost revenue and customer experience, all while maintaining compliance standards."
Improve policyholder experiences with contextual insights
Identify churn drivers and optimize agent performance to improve claims, processing, and renewals. Get in front of a bad customer experience by identifying policyholder behavior with sentiment detection insights. Monitor competitive mentions, up-sells, and common objections, then coach your agents to resolve issues proactively.
Expertly manage risk and compliance with full visibility
Monitor customer conversations for patterns of potentially fraudulent claims to protect loss ratios. Leverage automated redaction to selectively hide sensitive customer information without losing the context of the conversation.
Create a powerful feedback loop that drives continuous agent performance improvement from purchasing to First Notice of Loss (FNOL) all the way through to settlement. Stack rank your insurance agents to surface discrepancies and close performance gaps that are contributing to low quota attainment.