AUTO QA
Automatically assess 100% of customer interaction with confidence
Auto QA analyzes every customer-agent interaction for rule-based metadata and contextual information with contact-center large learning models (LLM) and machine learning (ML) to complete QA evaluations with traceable evidence your QA teams can rely on.
Proven impact across 350+ enterprises
23%
reduction in AHT
10%
uplift in conversions
13%
increase in revenue
97%
improvement in compliance monitoring
Experience the impact across your contact center
Drive More Sales
Quickly identify your top-performing agents' winning sales behaviors and replicate them across your organization.
Reduce Compliance Risk
Automatically monitor 100% of interactions to proactively flag and resolve non-compliance issues.
Improve Customer Experience
Deliver personalized agent coaching and informed improvements at scale based on clear evidence and trends.
Increase Operational Efficiency
Leverage evidence-based auto-completion of evaluations to speed up review and focus on driving impact with holistic performance insights without growing headcount.
AUTO QA
Accelerate your path to 90% automation with trusted AI
Advanced rule builder
Easily translate complex business requirements into automation rules leveraging a user-friendly, drag-and-drop interface with advanced auto-suggest, auto-fill, and auto-submit configuration features. Incorporate keywords and phrases for further accuracy and precision in your QA process.
Evaluations
Trust auto QA to accurately auto-complete your evaluation forms with evidence-backed contextual interpretation of customer interactions and agent performance, and leverage AI-powered scoring to deliver consistent, bias-free assessments.
Calibration
Leverage our methodical calibration process to ensure consistent, unbiased evaluation and adjust autoQA to match the desired traits of your highest performers.
POST-INTERACTION AI ECOSYSTEM
Maximize post-interaction impact
Agent Performance & Coaching
Deliver effective, personalized coaching and performance tracking to drive agent success and retention.
Discover agent performance and coachingScreen Recording
Get the complete picture of an interaction with full visibility into the agent’s desktop.
Discover screen recordingWhat They Say
Proven technology trusted by 350+ customers
Resources