Replicate winning behaviors at scale

"Auto QA offers transparency and visibility into our business across a large sample of customer interactions. The calibration capability allows us to find sources of machine or human-led errors so we can drive the necessary policy changes and better coach our agents.”

“Observe.AI is helping me manage my quality and compliance requirements with ease. I've realized that with AI we can evaluate and review more calls in a more efficient and timely manner.”

“We have tripled our evaluations per month! I can manage compliance, CSAT and call grading better than ever. Coaching is effortless, and everything is in one spot for each expert when it's time to review."