Automatically analyze 100% of your customer interactions so you can take actions to increase revenue, improve CX, and eliminate compliance risk. Avoid spot-checking QA and coach agents based on reality to maximize efficiencies and performance.
With Auto QA, coaching workflows are powered by the most robust agent performance insights, so supervisors and managers can provide proactive coaching at scale to change behavior.
"Auto QA offers transparency and visibility into our business across a large sample of customer interactions. The calibration capability allows us to find sources of machine or human-led errors so we can drive the necessary policy changes and better coach our agents.”
“Observe.AI is helping me manage my quality and compliance requirements with ease. I've realized that with AI we can evaluate and review more calls in a more efficient and timely manner.”
Quality Assurance Expert
“We have tripled our evaluations per month! I can manage compliance, CSAT and call grading better than ever. Coaching is effortless, and everything is in one spot for each expert when it's time to review."
Contact Center automation you can trust
Trust comes with transparency. Get an objective evaluation lens across your entire business with automated recommendations backed by evidence.
Customize with confidence
Don't settle for black-box automation. Make sure the automation rules are giving you the right results and calibrate for optimal accuracy.
Begin your automation journey today.
Watch our Contact Center Automation Maturity Model webinar and learn how to navigate the contact center’s digital transformation journey.