Post-interaction AI for contact centers
Drive winning behaviors with auto QA and agent coaching
Post-interaction AI from Observe.AI empowers your leaders with AI, automation tools, and conversational insights to improve customer experiences, increase sales conversion, reduce compliance risks, and improve operational efficiency—all while reducing costs.
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AUTO QA
Scale QA beyond 2%
Leverage AI, advanced rule definitions, and best-in-class calibration to evaluate 100% of customer interactions and accelerate time-consuming quality assurance (QA) assessments and reviews. Turn every evaluated interaction into insights and opportunities for improvement to advance business-critical operations, sales, compliance, and customer experience goals.
Make QA faster
MANUAL QA
Accelerate complex, manual QA
Surface key moments in conversations so you can focus on relevant information to complete your evaluations five times faster. Review and refine subjective or complex questions requiring human assessment, and redistribute QA workloads with bespoke workflows for any contact center transitioning to automation at scale.
Speed up QA review
Agent coaching
Tailored coaching = team success
Gain a holistic view of all agent and rep interactions and maintain a repository of individual development and progress. Deliver high-impact personalized coaching based on consistent behaviors, not outliers, to set your team up for success.
Coaching success ahead
Screen Recording
Step into your agents’ shoes
Synchronize audio, transcript, screen recordings, and metadata on one interface to experience every interaction from your agent's perspective. Seamlessly monitor your agents from anywhere with discretion, and leverage multimodal insights to drive accountability and better coaching.
Understand more with screen recording
Why observe.ai
Three powerful products to supercharge your business
VoiceAI Agents
Automate customer interactions with empathetic, on-brand AI agents. Seamlessly transfer to a human with full context, when needed.
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Real-time AI
Real-time assistance to keep agents on script, provide next-best action support and automatically generate call summaries.
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Post-interaction AI
Automatically QA 100% of human and AI interactions to monitor quality and compliance, provide targeted agent coaching, and surface advanced voice of customer (VOC) insights.
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Ethical, unbiased ai
AI done responsibly
As a leader in AI solutions for contact centers, it’s our mission to empower you with reliable, secure, ethical, and trustworthy AI. We employ fairness, transparency, and accountability principles to ensure our solution aligns with human values and can be used with confidence.
