OPERATIONAL EFFICIENCY

Better workflows.
Better customer experiences.

Develop an effective and flexible contact center that provides outstanding customer experiences, fosters customer loyalty, and facilitates sustainable business expansion–with conversation intelligence technology.

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From cost center to revenue generator with conversation intelligence

Reduce overhead costs through operational excellence

Increase customer satisfaction and retention to boost profitability

Improve information accessibility to drive better decisions

Coordinate resources effectively for sustainable growth

Optimization starts here

Your contact center's success is rooted in operational efficiency. To achieve new performance benchmarks, progressive leaders are harnessing the benefits of cutting-edge conversation intelligence, achieving remarkable business results and fast ROI.

Our best-in-class AI engine saved City Cruises 8 hours a week ↗

Ken Cohen

SVP Business Development

"Historically, JK Moving only grew at 10% YoY. But in two years, after implementing Observe.AI, we hit an overall growth rate of 74%. In the two years that we've been on Observe.AI, we've analyzed almost 230,000 phone calls!"

See how they did it

Cut costs, time, and errors

Automate repetitive tasks and maximize your agents’ ability to deliver faster, consistent client experiences to more customers than ever.

A debt relief leader reduced overhead costs by 62%

Achieve results with:

Auto QA

Summarization AI

Maximize Outcomes with Peak Performance

Advanced analytics and real-time monitoring provide insights to enhance processes, streamline workflows, and resolve issues—ultimately creating a better work environment for your teams.

City Cruises boosts efficiency by 40%

Accolade reduces after-call tasks by more than 50%

Achieve results with:

Advanced Reporting and Analytics

Real-time Agent Assist

Dilhara Kaluarachchi

VP, Customer Care

“With Observe.AI, we can excavate deeper insights from our customer interaction data, and apply this intelligence faster and more precisely to drive action across the organization.”

Data-backed insights that make a difference

Get visibility into every single customer and agent interaction to address issues, increase sentiment, and improve retention.

Fortune 500 reduces agent fails by 49%

Achieve results with:

Conversation Intelligence

Reporting & Analytics

Mitch Mann

Vice President for Member Services

“This ability to deliver key data in a timely and effective manner helped us demonstrate excellent support for our client during a difficult time. It further strengthened our relationship and enhanced our ability to manage our business more effectively.”

See how they did it