🔥 Observe.AI raises $54M in Series B! Read more. 🔥

Level-Up Your Agents with Contact Center AI

One place to rapidly transcribe calls, evaluate agents, and improve CX quality. Coach high-performing teams.

Results You'll Love

4
X
Increase in Bookings
40
%
increase in conversion rate
5
%
increase in CSAT
87
%
increase in QA Efficiency

Trusted By

Analyze Every
Call & Interaction

Monitor a 30 minute call in just a few minutes. Automatically surface the most important interactions to improve, such as compliance gaps, coaching opportunities, and displays of strong customer sentiment.

Well, that was easy.

Evaluate More Calls in Half the Time

Spend less time scoring calls and more time delivering engaging, data-driven feedback to agents. Play and score calls in one view. Access a tagged and timestamped transcript to get a quick pulse of the conversation.

All in one place!

Coach &
Motivate Agents

Show agents how to improve by leaving personalized coaching tips right within the transcript. Boost transparency and morale by using data to help the agents who need it most quickly.

image of call player with highlighted moments
The team will love this!
"Observe.AI's platform gives us full visibility into customer conversations so we can train agents faster and unlock new insights on customer care."
Marty Sarim, President & CEO, ERC
"Success for our team means bringing out the best in each agent. We're able to do that by throwing out the one size fits all coaching approach and tailoring conversations on an individual basis."
Kyle Kizer, Compliance Manager, Root Insurance
"Observe.AI is a full, interactive tool for us to find our shortcomings, discover what we're doing well, determine what we need to put into place, and in the future do QA unlike any other call center."
Dale Sturgill, VP Operations, Employbridge
"We've moved away from the term 'quality analysts' to 'customer experience coaches.' They're spending less time going through checkboxes, and more time interacting with agents."
Shurland Buchanan, Chief Learning Officer, itelbpo

Meet our Coaching & AI Experts

Observe.AI helps you know what's happening on 100% of calls. Coach agents on how to improve CX quality.
Adrian Onboarding and Activation
Adrian
Onboarding & Activation
Jonnie  Customer Success
Jonnie
Customer Success
Lisa  Customer Success
Lisa
Customer Success
Christian Sales Engineering
Christian
Sales Engineering
Jay  Partnerships and Alliances
Jay
Partnerships & Alliances
Jithendra  Chief Science Officer
Jithendra
Chief Science Officer

Trusted By Our Partners

Enable Agents with the Power of Contact Center AI