📣 New Guide! The Future of QA in the Contact Center. Get the Guide
Turn every agent into your best brand representative with Voice AI
Monitor quality and compliance across 100% of calls. Provide AI-based coaching and insights.
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Join hundreds of top brands to transform your contact center
"We are excited to leverage Observe.AI's Voice AI Platform to have full visibility into customer conversations so we can train agents faster and unlock new insights on customer care."
President & CEO, ERC
“With Observe we can quickly create the optimal customer-facing support team and deliver the highest level of service to our customers."
VP Operations, Employbridge
"Voice AI is a huge opportunity for call center efficiency and improving the caller experience. I’m excited to bring the Observe.ai offering to Talkdesk customers."
"The team behind Observe.AI moves quickly to integrate our feedback so that we can pull more actionable insights to impact the bottom line."
Quality Assurance, In-Control
It’s never been easier to quality check every call
Create scorecards and completely automate some parts of the quality assurance process.
Immediately flag compliance violations and redact sensitive information from transcripts.
Drill down on important moments
Dig into important moments like openers, closers and escalations. Use filters, tags and keywords to search within conversations.
Next-level Agent Coaching
Replicate what top agents do best
Access an agent leaderboard to uncover what top performing agents do best in areas like hold time, dead air, customer sentiment, and more.
Run targeted coaching sessions
Prep for coaching sessions in minutes with agent performance reports that suggest topics to address. Leave comments, assign next steps, and track progress over time.
A Solution You Can’t Refuse
Access charts and graphs that bring agent performance to life, including which trainers and coaching topics drive changes in behavior.
The fastest way to go live
Integrate Observe.AI with your existing contact center software. Go live in just two weeks with a dedicated on-boarding manager and Customer Success team who provide ongoing training.
Results You Can See with Observe.AI
more feedback to agents
increase in CSAT scores
decrease in agent training time
Turn every agent into your best brand representative.