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Level-Up Your Agents with Contact Center AI

One place to rapidly transcribe interactions, evaluate agents, and improve CX quality. Coach high-performing teams.

Results You'll Love

Increase in Bookings
increase in conversion rate
increase in CSAT
increase in QA Efficiency

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Analyze Every
Call & Interaction

Monitor a 30 minute interaction in just a few minutes. Automatically surface the most important interactions to improve, such as compliance gaps, coaching opportunities, and displays of strong customer sentiment.

Well, that was easy.

Evaluate More Interactions in Half the Time

Spend less time scoring interactions and more time delivering engaging, data-driven feedback to agents. Review and score conversations in one view. Access a tagged and timestamped transcript to get a quick pulse of the interaction.

All in one place!

Coach &
Motivate Agents

Show agents how to improve by leaving personalized coaching tips right within the transcript. Boost transparency and morale by using data to help the agents who need it most quickly.

image of call player with highlighted moments
The team will love this!
"Observe.AI's platform gives us full visibility into customer conversations so we can train agents faster and unlock new insights on customer care."
Marty Sarim, President & CEO, ERC
"Observe.AI shows us how to reduce handle time, create efficiencies, and elevate agent performance. The 100% visibility into transcription and the customer interactions is phenomenal."
Dale Sturgill, VP of Operations, EmployBridge
"Observe.AI brings a dedicated team and process. We do not feel like they are a vendor, but a true partner that is aligned with our goals and needs."
Jessica Walker, Co-Founder & CEO, Care Sherpa
"Observe.AI has been instrumental in speeding up our call evaluation process because it automatically transcribes 100% of calls, and hones into key moments."
Tammi Zelm, VP of Customer Experience, Emtek Assa Abloy

Meet our Coaching & AI Experts

Observe.AI helps you know what's happening on 100% of conversations. Coach agents on how to improve CX quality.
Adrian Onboarding and Activation
Onboarding & Activation
Jonnie  Customer Success
Customer Success
Lisa  Customer Success
Customer Success
Christian Sales Engineering
Sales Engineering
Jay  Partnerships and Alliances
Partnerships & Alliances
Jithendra  Chief Science Officer
Chief Science Officer

Trusted By Our Partners

Enable Agents with the Power of Contact Center AI