"Observe.AI's platform gives us full visibility into customer conversations so we can train agents faster and unlock new insights on customer care."
Marty Sarim President & CEO, ERC
"Success for our team means bringing out the best in each agent. We’re able to do that by throwing out the one size fits all coaching approach and tailoring conversations on an individual basis."
Kyle Kizer Compliance Manager, Root Insurance
"Observe.AI is a full, interactive tool for us to find our shortcomings, discover what we’re doing well, determine what we need to put into place, and in the future do QA unlike any other call center.”
Dale Sturgill VP Operations, Employbridge
"We've moved away from the term 'quality analysts' to 'customer experience coaches.' They're spending less time going through checkboxes, and more time interacting with agents."
Shurland Buchanan Chief Learning Officer, itelbpo
Quality Assurance, In-Control
It’s never been easier to quality check every call
Create scorecards and completely automate some parts of the quality assurance process.
Immediately flag compliance violations and redact sensitive information from transcripts.
Drill down on important interactions
Dig into important interactions like openers, closers and supervisor escalations. Use filters, tags and keywords to search within conversations.