📈 The 2021 Post-Pandemic Contact Center Report is out! 📈 Read it here ➜

Level-Up Your Agents with Contact Center AI

Everything you need to analyze interactions, evaluate performance, and coach hard-working teams in one place.

Results You'll Love

4
X
Increase in Bookings
40
%
increase in conversion rate
5
%
increase in CSAT
87
%
increase in QA Efficiency

Trusted By

Recognized By

AI 50: America’s Most Promising Artificial Intelligence Companies in 2020 & 2021
The Information 50’s Most Promising Startups in 2020
Top 25 Enterprise Software Startups To Watch In 2020

Analyze Every
Call & Interaction

Monitor a 30 minute interaction in just a few minutes. Automatically surface the most important interactions to improve, such as compliance gaps, coaching opportunities, and displays of strong customer sentiment.

Explore Interaction Analytics ➜

Well, that was easy.

Evaluate More Interactions in Half the Time

Spend less time scoring interactions and more time delivering engaging, data-driven feedback to agents. Review and score conversations in one view. Access a tagged and timestamped transcript to get a quick pulse of the interaction.

Explore Agent QA Evaluations ➜

All in one place!

Coach &
Motivate Agents

Show agents how to improve by leaving personalized coaching tips right within the transcript. Boost transparency and morale by using data to help the agents who need it most quickly.

Explore Agent Performance & Coaching ➜

image of call player with highlighted moments
The team will love this!
“I love Observe.AI's coaching interface, being able to see the feedback notes, and viewing other opportunities for coaching all in one place.”
Laura Diaz, Callzilla
"Observe.AI shows us how to reduce handle time, create efficiencies, and elevate agent performance. The 100% visibility into transcription and the customer interactions is phenomenal."
Dale Sturgill, VP of Operations, EmployBridge
"Observe.AI brings a dedicated team and process. We do not feel like they are a vendor, but a true partner that is aligned with our goals and needs."
Jessica Walker, Co-Founder & CEO, Care Sherpa
"Observe.AI has been instrumental in speeding up our call evaluation process because it automatically transcribes 100% of calls, and hones into key moments."
Tammi Zelm, VP of Customer Experience, Emtek Assa Abloy

Meet our Coaching & AI Experts

Observe.AI helps you know what's happening on 100% of conversations. Coach agents on how to improve CX quality.
Adrian Onboarding and Activation
Maryann
Onboarding & Activation
Jonnie  Customer Success
Nathan
Customer Success
Lisa  Customer Success
Lisa
Customer Success
Christian Sales Engineering
Christian
Sales Engineering
Jay  Partnerships and Alliances
Jay
Partnerships & Alliances
Jithendra  Chief Science Officer
Jithendra
Chief Science Officer
"Observe.AI's platform gives us full visibility into customer conversations so we can train agents faster and unlock new insights on customer care."
Marty Sarim, President & CEO, ERC
“None of our previous contact center solutions enabled us to look up refunds within seconds among thousands of calls like we do now with Observe.AI.”
Jennifer Lindburg, National Director of Inbound Sales,
City Cruises by Hornblower
"Observe.AI brings a dedicated team and process. We do not feel like they are a vendor, but a true partner that is aligned with our goals and needs."
Jessica Walker, Co-Founder & CEO, Care Sherpa
"Observe.AI has been instrumental in speeding up our call evaluation process because it automatically transcribes 100% of calls, and hones into key moments."
Tammi Zelm, VP of Customer Experience, Emtek Assa Abloy
"Observe.AI is not just another QA or insights tool. It is a WFM tool, a voice analytics tool, a coaching tool, a compliance tool, and much more, all in one."
Dean Haughton, Director of Customer Experience, itelBPO

Trusted By Our Partners

Enable Agents with the Power of Contact Center AI