The AI platform for contact centers
Your partner to an
autonomous contact center
Automate customer calls with VoiceAI, augment agents with real-time assistance, and auto QA 100% of interactions, all on the Observe.AI platform.
VoiceAI AGentS
Real-time AI
Post-interaction AI
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Built on the industry-leading conversation intelligence platform
“Observe.AI’s comprehensive Moments architecture and search functionality has become invaluable not only for understanding customer interactions, but also for gaining marketing and product insights.”
Ryan Moore
VP, Customer Operations
Dailypay
VOICEAI AGENTS
Automated conversations, but better
Automate high volume customer interactions with empathetic, on-brand AI agents. Seamlessly transfer to a human agent with full context, when needed.
Discover VoiceAI Agents
REAL-TIME AI
Top-performing teams
Replicate winning actions for your customer-facing teams with real-time agent assist, smart scripts, next-best action support, and after-call summaries.
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Post-Interaction AI
Operational excellence at its best
Automatically QA 100% of AI and human interactions to drive better service quality and mitigate risk through targeted coaching.
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POST-INTERACTION AI
Insights that advance your business
Tap into millions of customer conversations to surface voice of customer (VOC) insights, customer engagement drivers, and operational efficiency decisions across the enterprise.
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“Unrivaled levels of insight to our customer interactions.”
"OAI BEST Intelligence. Best tool to Pin point your areas of Improvement."
“Unrivaled levels of insight to our customer interactions.”
"OAI BEST Intelligence. Best tool to Pin point your areas of Improvement."
"Observe.AI is a game-changer tool."
"Highly beneficial analyzing impacting behaviors."
"Observe.AI is a game-changer tool."
"Highly beneficial analyzing impacting behaviors."
Discover how businesses grow with Observe.AI
“Within the first couple of days, we realized that 95% of calls were contained. It frees up our human agents to focus on other parts of the business.”
Emmanual Noyola
Affordable Care
Director of Patient Care
Security and data privacy for your business
We are committed to data security and privacy, employing responsible AI practices to safeguard your data, and ensure LLMs surface accurate unbiased results you can trust.
We've achieved the industry's most rigorous certifications, and regularly undergo comprehensive third-party audits to ensure your data stays secure.
Pre-built connectors and APIs to integrate the platform securely into your tech stack.
It's time to upgrade
your contact center
Ready to take your department from a cost center to a strategic revenue division? We’re here to help.
