Observe.AI transforms contact centers using AI to analyze 100% of customer interactions across channels, boost agent performance, and automate workflows that accelerate sales and retention.
drive better retention
Rest easy knowing you're compliant
Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. The result? Superior CX and sales execution that fuel business outcomes.
Get visibility into 100% of conversations. Understand what’s happening in every interaction to drive better business decisions across the organization
Evaluate interactions to capture every single opportunity to improve business performance and uplevel your frontline teams
Forget one-size-fits-all coaching. Boost performance with personalized coaching that moves the needle for every agent
Analyze every interaction and surface insights and behaviors that improve rep effectiveness.
Improve script adherence to drive consistency and increase conversion rates.
Identify common objections, questions, and upsell opportunities, then coach reps to handle them.