Agent First
Voice AI

Turn every agent into your best brand representative.
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Trusted by Over 60 Enterprises of All Sizes

What we do

Our industry-first SpeechNLP™ platform brings a paradigm shift to provide new levels of visibility into your call center

Go Beyond Transcripts

Traditional speech analytics software is built on text transcription and loses precious information from tonality and intonation.

Observe.AI uses a unique SpeechNLP™ approach to perform a deep analysis of the combined audio and text stream to detect patterns in tone of the speaker to derive rich call signals.

The result? Richer and more accurate signals, even in the most demanding call center environments.

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diagram of speech2vec

Uncover Call Anatomy

Observe.AI models uncover new insights with no supervision. You can discover what your customers are talking about and how key drivers are trending in a matter of weeks.

Words, intent, sentiment, emotion, and silences can be mined and tied to what makes a good call or what triggers a poor customer experience. Observe.AI lets you build a complete anatomy model of your calls without any effort.

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Diagram of call anatomy

Empower Your People

Observe.AI is an agent-first solution. Real-time call analysis is pushed to a live feed and personalized for each agent. The closed-loop feedback means coaching in the moment.

Observe.AI is built for call centers. Supervisors can configure it by themselves and use it to automate tedious quality assurance and compliance tasks. That translates into time given back to your front-line managers to develop their teams.

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agent comment feed with comment details

New-Age Speech Analytics Built for Call Centers

  • Quality Assurance and Compliance
  • 100% Automated Transcription and Redaction
  • Agent Coaching and Training
  • Agent Feedback and Engagement
  • Average Handling Times reduction
  • First Call Resolution improvement
  • Voice of the Customer
  • Sales Conversion Improvement

Hear what our customers have to say

"Voice AI is a huge opportunity for call center efficiency and improving the caller experience. I’m excited to bring the offering to Talkdesk customers."
Tiago Paiva
CEO, Talkdesk
"It allows for us to efficiently and quickly provide coaching, performance development plan, capture areas of improvement to overall ensure an excellent customer experience"
Karen Capeda
Sr. CX Manager, Smashtech
"The team behind Observe.AI moves quickly to integrate our feedback so that we can pull more actionable insights to impact the bottom line."
Kenneth Shaw
CEO, Tawkify
Turn every agent into your best brand representative.
Get Demo