Go beyond transcripts and traditional speech analytics with a Platform that's configured just for Voice Customer Service.
Store 100% of calls and immediately uncover key call drivers, such as why a customer was put on hold or what caused a Supervisor Escalation with little to no set-up.
Words, intent, sentiment, emotion, and silences can be mined and tied to what makes a good call or what triggers a poor customer experience. Build a complete call anatomy model and set performance benchmarks on Day One.
Observe.AI helps you identify the best calls to QA with no effort.
Filter calls by agent and streamline call scoring by identifying points of interest, such as openers, closers, and escalations, to provide in-the-moment coaching.
Intuitively screen calls for compliance phrases and redact sensitive phrases.
With Observe.AI you can monitor 100% of calls with higher accuracy and efficiency.
Observe.AI is an agent-first solution that enables personalized coaching and provides greater transparency around performance.
Real-time call analysis is pushed to a live feed so you can provide rich contextual feedback.
Coach agents in areas like quality assurance, customer happiness, resolution, and more so every agent can be a top performer.