Turn every agent into your best brand representative with Voice AI

Monitor quality and compliance across 100% of calls. Provide AI-based coaching and insights.

"We are excited to leverage Observe.AI's Voice AI Platform to have full visibility into customer conversations so we can train agents faster and unlock new insights on customer care."

Marty Sarim
President & CEO, ERC

“With Observe we can quickly create the optimal customer-facing support team and deliver the highest level of service to our customers."

Dale Sturgill
VP Operations, Employbridge

"Voice AI is a huge opportunity for call center efficiency and improving the caller experience. I’m excited to bring the Observe.ai offering to Talkdesk customers."

Tiago Paiva
CEO, Talkdesk

"The team behind Observe.AI moves quickly to integrate our feedback so that we can pull more actionable insights to impact the bottom line."

Kenneth Shaw
CEO, Tawkify

Quality Assurance, In-Control

It’s never been easier to quality check every call

Create scorecards and completely automate some parts of the quality assurance process.

Immediately flag compliance violations and redact sensitive information from transcripts.

Drill down on important moments

Dig into important moments like openers, closers and escalations. Use filters, tags and keywords to search within conversations.

image of call player with highlighted moments

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Next-level Agent Coaching

Replicate what top agents do best

Access an agent leaderboard to uncover what top performing agents do best in areas like hold time, dead air, customer sentiment, and more.

Run targeted coaching sessions

Prep for coaching sessions in minutes with agent performance reports that suggest topics to address. Leave comments, assign next steps, and track progress over time.

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A Solution You Can’t Refuse

Visualize performance

Access charts and graphs that bring agent performance to life, including which trainers and coaching topics drive changes in behavior.

image of multiple charts of contact center performance

The fastest way to go live

Integrate Observe.AI with your existing contact center software. Go live in just two weeks with a dedicated on-boarding manager and Customer Success team who provide ongoing training.