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Get complete visibility into every customer interaction across channels. Take action to maximize the performance of your agents and sellers to improve customer experience and increase revenue.
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Observe.AI transforms contact centers using AI to analyze 100% of customer interactions across channels, boost agent performance, and automate workflows that accelerate sales and retention.
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Increase satisfaction,
drive better retention
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Improve conversions,
boost revenue
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Higher productivity,
consistent results
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Rest easy knowing you're compliant
Customer sentiment improvement
Sales call
conversion
Reduction in AHT
Improvement in compliance adherence
Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. The result? Superior CX and sales execution that fuel business outcomes.
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Get visibility into 100% of conversations. Understand what’s happening in every interaction to drive better business decisions across the organization
Evaluate interactions to capture every single opportunity to improve business performance and uplevel your frontline teams
Forget one-size-fits-all coaching. Boost performance with personalized coaching that moves the needle for every agent
Leverage unmatched visibility into customer interactions to drive a client-obsessed culture and boost CSAT
Gain enhanced visibility and control to increase conversion rates and bookings
Streamline, scale, and standardize workflows so you can meet and exceed your contact center KPIs
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"Observe.AI is critical for improving compliance and empowering agents with data to improve their performance.”
"Observe.AI allows us to optimize for an excellent member experience and provides usable data to grow the business."
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“With Observe.AI, we gain a more intimate understanding of customer needs to proactively offer desired solutions.”
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“Observe.AI has enabled us to reduce compliance risk like never before and have full visibility into day-to-day operations.”
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minutes processed annually
interactions analyzed annually
agents and sellers on the platform
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Analyze every interaction and surface insights and behaviors that improve rep effectiveness.
Improve script adherence to drive consistency and increase conversion rates.
Identify common objections, questions, and upsell opportunities, then coach reps to handle them.
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