Traditional speech analytics software is built on text transcription and loses precious information from tonality and intonation.
Observe.AI uses a unique SpeechNLP™ approach to perform a deep analysis of the combined audio and text stream to detect patterns in tone of the speaker to derive rich call signals.
The result? Richer and more accurate signals, even in the most demanding call center environments.
Observe.AI models uncover new insights with no supervision. You can discover what your customers are talking about and how key drivers are trending in a matter of weeks.
Words, intent, sentiment, emotion, and silences can be mined and tied to what makes a good call or what triggers a poor customer experience. Observe.AI lets you build a complete anatomy model of your calls without any effort.
Observe.AI is an agent-first solution. Real-time call analysis is pushed to a live feed and personalized for each agent. The closed-loop feedback means coaching in the moment.
Observe.AI is built for call centers. Supervisors can configure it by themselves and use it to automate tedious quality assurance and compliance tasks. That translates into time given back to your front-line managers to develop their teams.