Monitor a 30 minute call in just a few minutes. Automatically surface the most important interactions to improve, such as compliance gaps, coaching opportunities, and displays of strong customer sentiment.
Spend less time scoring calls and more time delivering engaging, data-driven feedback to agents. Play and score calls in one view. Access a tagged and timestamped transcript to get a quick pulse of the conversation.
Show agents how to improve by leaving personalized coaching tips right within the transcript. Boost transparency and morale by using data to help the agents who need it most quickly.
