"Observe.AI brings a dedicated team and process. We do not feel like they are a vendor, but a true partner that is aligned with our goals and needs."
Jessica Walker, Care Sherpa, Cofounder and CEO
"It's an innovative contact center AI tool that is revolutionizing how calls are examined, graded, and coached."
Melquin Troncoso, Global QA Director, ERC
"Observe.AI provides several enhancements and tools that most speech analytic systems do not have the capabilities to provide. A one stop shop for everything needed for quality and operations needs."
Susana Belfield, QA Enterprise Director, ACT
"We can filter through thousands of calls, pinpoint pain points, analyze customer feedback, and act with urgency to improve our user experience."
Kyle Kizer, Compliance Manager, Root Insurance
"Observe.AI is a full, interactive tool for us to find our shortcomings, discover what we’re doing well, determine what we need to put into place, and in the future do QA unlike any other call center."
Dale Sturgill, VP Operations, Employbridge
"We've moved away from the term 'quality analysts' to 'customer experience coaches.' They're spending less time going through checkboxes, and more time interacting with agents."