Customer Experience Success with Real-time AI
What if every agent could be your best agent?
Real-time AI from Observe.AI empowers customer-facing teams with real-time agent assistance to navigate complex calls. Equip agents with context-rich transfers from voice AI, ensuring smooth and compliant customer experiences—while reducing agent effort and turnover.
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real-time agent assist
Your real-time assistant and coach
Keep agents on script, drive upsells, and guide them through complex customer interactions with seamless AI-to-human handoffs, dynamic smart scripts, objection-handling guides, and compliance reminders.
Winning behaviors with real-time agent assist
Knowledge Ai
Your go-to advisor
Use GenAI to tap into the collective information across your knowledge bases, FAQs, past agent responses, and other documents to produce instant, easy-to-understand responses for your customers.
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summarization ai
Your trusted notetaker
Use GenAI-powered call summaries to reduce after-call work by automatically capturing consistent, error-free interaction details, including sentiment and intent, giving you the business-critical insights you need and your agents the freedom to focus on your customers.
Summaries on autopilot
Why observe.ai
Three powerful products to supercharge your business
VoiceAI Agents
Automate customer interactions with empathetic, on-brand AI agents. Seamlessly transfer to a human with full context, when needed.
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Real-time AI
Real-time assistance to keep agents on script, provide next-best action support and automatically generate call summaries.
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Post-interaction AI
Automatically QA 100% of human and AI interactions to monitor quality and compliance, provide targeted agent coaching, and surface advanced voice of customer (VOC) insights.
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Ethical, unbiased ai
AI done responsibly
As a leader in AI solutions for contact centers, it’s our mission to empower you with reliable, secure, ethical, and trustworthy AI. We employ fairness, transparency, and accountability principles to ensure our solution aligns with human values and can be used with confidence.
