Customer Experience Success with Real-time AI

What if every agent could be your best agent?

Real-time AI from Observe.AI empowers customer-facing teams with real-time agent assistance to navigate complex calls. Equip agents with context-rich transfers from voice AI and sentiment-based prompts for smooth and compliant customer experiences, all while reducing agent effort and turnover.

Woman on headset

What They Say

Proven technology trusted by 350+ customers

"We’ve seen a decrease in AHT due to real-time agent assists’ ability to help guide our agents through the call, keeping them from wandering off script, ensuring that our agents are handling calls appropriately and as quickly as possible.”

Jim Degliumberto
COO/CIO, Verida Inc.

“Once we deployed knowledge AI, we taught the team how to teach themselves. We started seeing less escalations and lower handle times because they no longer waited on certain people to answer questions. We also get feedback on our knowledge articles and can improve them for other employees.”

Manny Noyola
Director of Patient Services
Afforadable Care

"We’ve taken off their [care advocates] plate the cognitive load of trying to do multiple things at once. In a nutshell, we have leveled up our notes, saved the business time, and are fostering member engagement."

Ardie Sameti
VP of Product, AI and Platform
Accolade

real-time agent assist

Your real-time assistant and coach

Keep agents on script, drive upsells, and guide them through complex customer interactions with seamless AI-to-human handoffs, dynamic smart scripts, objection-handling guides, and compliance reminders.

Winning behaviors with real-time agent assist

Observe real-time assistant graphic

Knowledge Ai

Your go-to advisor

Use GenAI to tap into the collective information across your knowledge bases, FAQs, past agent responses, and other documents to produce instant, easy-to-understand responses for your customers.

Discover knowledge AI expertise

summarization ai

Your trusted notetaker

Use GenAI-powered call summaries to reduce after-call work by automatically capturing consistent, error-free interaction details, including sentiment and intent, giving you the business-critical insights you need and your agents the freedom to focus on your customers.

Summaries on autopilot

Observe.AI notetaker graphic

Proven impact across 350+ enterprises

23%

reduction in AHT

20%

uplift in conversions

13%

increase in revenue

97%

improvement in compliance monitoring

Resources to get you started

Blog

Real-Time Agent Assist and Copilot Solutions: A Growing Priority for Customer Experience Leaders

Read more

Customer story

411 Locals cuts training time by 90% and boosts sales with real-time support

Read more

Customer Story

Signify Health agent proficiency soars 12 percent with Observe.AI

Read more

Why observe.ai

Three powerful products to supercharge your business

VoiceAI Agents

Automate customer interactions with empathetic, on-brand AI agents.  Seamlessly transfer to a human with full context, when needed.

Learn More

Real-time AI

Real-time assistance to keep agents on script, provide next-best action support and automatically generate call summaries.

Learn More

Post-interaction AI

Automatically QA 100% of human and AI interactions to monitor quality and compliance, provide targeted agent coaching, and surface advanced voice of customer (VOC) insights.

Learn More

Ethical, unbiased ai

AI done responsibly

As a leader in AI solutions for contact centers, it’s our mission to empower you with reliable, secure, ethical, and trustworthy AI. We employ fairness, transparency, and accountability principles to ensure our solution aligns with human values and can be used with confidence.