🎥 Check out Observe.AI right now 🎥 Self-service Demo ➜
product
PLATFORM CAPABILITIES
CONVERSATION INTELLIGENCE
quality assurance
agent PERFORMANCE & COACHING
reporting
INTELLIGENT WORKFORCE PLATFORM
An overview of the platform.
See how it works ↗
solutions
USE cases
operational efficiency
customer experience
REvenue growth
risk & compliance
Self-service Demo
See Observe.AI on your own time, at your own pace.
Dive in ↗
CUSTOMERS
Resources
RESOURCE CENTER
BLOG
REMOTE CONTACT CENTERS
New on the blog
Introducing the Observe.AI Intelligent Workforce Platform
Check it out ↗
company
about us
partners
careers
NEWS & PR
IN THE NEWS
Insert Press release highlight
Read more ↗
SCHEDULE A DEMO
Newsroom
The latest news, press releases and updates from Observe.AI.
Recent Press Highlights
Observe.AI acquires ScopeAI to advance omnichannel ambitions
KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
AI 50: America's Most Promising Artificial Intelligence Companies
New Research Predicts Bright Future for Contact Centres
Observe.AI in the Media
Business Wire
The Era of the Intelligent Workforce: Observe.AI Introduces New Platform to Drive Next-Generation Contact Centers
October 19, 2021
VentureBeat
Observe.AI acquires ScopeAI to advance omnichannel ambitions
August 31, 2021
SiliconAngle
Call center intelligence startup Observe.ai buys ScopeAI and expands into web chats
August 31, 2021
Entrepreneur
This Startup Is Transforming Customer Experience With AI
August 26, 2021
KMWorld
KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
July 8, 2021
Destination CRM
Qualfon Keeps a Closer Eye on its Agents
July 7, 2021
Y Combinator
Y Combinator Top Companies — July 2021
July 1, 2021
Business Insider
VCs Name the 45 Enterprise Startups That Will Soar in 2021
June 1, 2021
Forbes
Re-Humanizing The Contact Center With AI
May 3, 2021
Forbes
AI 50: America's Most Promising Artificial Intelligence Companies
April 26, 2021
CX Today
New Research Predicts Bright Future for Contact Centres
April 21, 2021
MTC
CX Transforming Contact Center AI, Observe.AI Predicts Bright Future
April 21, 2021
Contact Center World
Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future
March 2, 2021
BusinessWire
Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future
March 2, 2021
No Jitter
The Next Big Thing in UCaaS: You!
March 2, 2021
CX Today
Observe.AI and Microsoft Join Forces to Redefine CX
February 2, 2021
Authority Magazine
Agile Businesses: Sharath Keshava Narayana of Observe.AI On How Businesses Pivot and Stay Relevant In The Face of Disruptive Technologies
January 24, 2021
Retail Touchpoints
Contact Center AI Key to Retail’s Recovery in 2021
January 22, 2021
MSDN
Ask the Experts: Customer Experience Reimagined with AI
January 14, 2021
Microsoft
Hyper-growth Bay Area startup redefines customer experience with AI-driven contact center solution
January 12, 2021
Vation
Emerging Technology Spotlight: Observe.AI
January 11, 2021
TechRepublic
5 AI tools to help companies connect with customers in 2021
December 29, 2020
Business Insider
45 enterprise startups that will soar in 2021, according to venture capitalists
December 23, 2020
AiThority
6 Innovative Startups That Use AI To Address Critical Business Concerns
December 16, 2020
The Information
TI50: The 50 Most Promising Startups
December 2, 2020
Tracxn
Emerging Startups 2020: Top Sales Force Automation
November 26, 2020
Retail IT
AI-Driven Coaching May Just Save The Contact Center This Holiday Season
November 25, 2020
Yahoo!
National Debt Relief Delivers Empathetic Customer Experiences By Leveraging Contact Center AI from Observe.AI
November 24, 2020
Vation
Emerging Technology Spotlight: Observe.AI
November 24, 2020
Growjo
100 Fastest Growing Companies in Silicon Valley 2020: Top Startups
November 10, 2020
Entrepreneur
This Is How Conversational AI Is Helping Businesses
November 7, 2020
Embroker
The Embroker 200 Top Startups
October 20, 2020
Enthu.ai
9 Best Conversation Intelligence Software in the Market [2020]
October 17, 2020
Entrepreneur
These Four Sectors Are Attracting VC Interest Even as Others Struggle Due to Covid-19
October 3, 2020
Business Wire
Contact Center AI Company Observe.AI Announces Rich Wang as VP of Customer Success
August 3, 2020
Forbes
Gartner’s Top 25 Enterprise Software Startups To Watch In 2020
July 5, 2020
Economic Times
Observe.ai raises $54 million in funding led by Menlo Ventures
July 5, 2020
Forbes
AI 50: America’s Most Promising Artificial Intelligence Companies
July 3, 2020
VentureBeat
Observe.ai raises $54 million to analyze call center conversations
July 3, 2020
Sapphire Ventures
The Ultimate Stress Test: How COVID-19 Is Accelerating the Evolution of Customer Support
June 30, 2020
NoJitter
Observe.AI Validates Contact Center AI Ambitions
June 25, 2020
Crazy Engineers
Observe.AI's Chief Scientist Jithendra Vepa On How They Use AI To Train Call Centre Agents
May 22, 2020
Business Wire
Observe.AI’s Voice AI Platform Powered by Customer Sentiment Analysis Now Available on Genesys AppFoundry
May 19, 2020
Business Wire
3CLogic Announces Integrated Speech Analytics and Voice AI with Observe.AI Partnership
May 14, 2020
Business Wire
Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market
March 3, 2020
YourStory
Why San Francisco-based voice AI platform Observe.ai found a target market first and then built a product
January 28, 2020
Enterprise Management 360
Top 10 Customer Service AI Companies
January 28, 2020
CNBC-TV18
Startup Street: Checking In with Observe.AI
January 16, 2020
Livemint
AI not limited to pilot projects, now helps companies improve efficiency
January 13, 2020
Entrepreneur
Observe.AI Bags $54 Mn In Series B Round Led By Menlo Ventures
January 8, 2020
Cloudways
70 Best Startups You Need to Watch Out for in 2020
January 1, 2020
The New Indian Express
$26 million to power startup Observe.AI expansion
December 14, 2019
VentureBeat
Observe.Ai raises $26 million for AI that monitors and coaches call center agents
December 10, 2019
Loop Jamaica
Itelbpo implementing AI to monitor staff, enhance efficiency
November 10, 2019
Business Standard
Observe.AI helps call centre agents perform job better without any pause
September 2, 2019
News from Observe.AI
October 19, 2021
The Era of the Intelligent Workforce: Observe.AI Introduces New Platform to Drive Next-Generation Contact Centers
August 31, 2021
Observe.AI Expands Into Omnichannel Customer Experience Market With ScopeAI Acquisition
July 19, 2021
CRN® Recognizes Observe.AI on the 2021 Emerging Vendors List
April 28, 2021
Observe.AI Appoints Sendhil Jayachandran as Chief Marketing Officer
April 21, 2021
Observe.AI Research Predicts Bright Future for the Post-Pandemic Contact Center
March 24, 2021
Observe.AI Adds Jon Heaps as Vice President of Channel
March 2, 2021
Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future
February 2, 2021
Observe.AI and Microsoft Team Up to Redefine Customer Experience with Contact Center AI
January 12, 2021
Observe.AI Partners with UJET to Improve CX Quality for the Remote Work Era
November 24, 2020
National Debt Relief Delivers Empathetic Customer Experiences By Leveraging Contact Center AI from Observe.AI
November 17, 2020
Observe.AI Leads Talkdesk AppConnect Marketplace Downloads
November 10, 2020
Contact Center AI Company Observe.AI Announces Andrew Acedo as VP of Enterprise Sales
September 15, 2020
Observe.AI Raises $54 Million Series B Round; Leverages AI to Transform the Contact Center
August 17, 2020
HCL Now Offering First AI-Driven Agent Enablement Solution with Observe.AI Platform
March 3, 2020
Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market
December 10, 2019
Observe.AI Raises $26 Million to Digitally Transform the $300 Billion Voice Customer Service Market with Artificial Intelligence
October 23, 2019
itelbpo Nears Completion of Specialised AI platform
October 3, 2019
GridWorks Leverages Voice Insights To Transform Customer Service In Medical Transportation With Observe.AI Voice Intelligence Platform
September 12, 2019
ERC BPO Partners with Observe.AI to Create a Next-Generation Customer Service & Agent Coaching Product powered by Voice AI
August 23, 2019
EmployBridge to Disrupt the Staffing Industry With Observe.AI Voice AI Platform
Enable Agents with the Power of Contact Center AI
Get A Demo
