Deepak Kumar, Puneet Agarwal, and Terry Wong each bring 20+ years of global experience in building category-creating, fast-growing tech companies
San Francisco, CA - December 6, 2022 - Observe.AI, the most robust conversation intelligence platform for boosting contact center performance, today announced it has expanded its leadership team with three key appointments: Deepak Kumar as Chief Customer Officer, Puneet Agarwal as Senior Vice President of Engineering, and Terry Wong as Senior Vice President of People.
“We’re delighted to welcome Deepak, Puneet, and Terry to the Observe.AI team. We handpicked each of them for the extraordinary expertise they bring in their respective domains,” said Swapnil Jain, CEO and Co-Founder of Observe.AI. “I’m confident each will play a vital role as we continue to focus on growth and bringing conversation intelligence to every contact center.”
Kumar, Agarwal, and Wong join Observe.AI at a time of notable growth and momentum. This year, Observe.AI reached key milestones, including the largest-ever Series C fundraise for contact center AI, an award-winning adaptive automation solution for contact centers, and new integration partnership with Zoom Contact Center.
Observe.AI is a people-first company, powered by a talented – and growing – team of technologists. For more information and to learn more about exciting career opportunities at Observe.AI, please visit: https://www.observe.ai/careers
Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints revenue and coaching opportunities, and up-levels quality assurance and compliance. Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.
Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in San Francisco with offices in Bangalore, India. For more information, please visit www.observe.ai.