Customer Service

Retain happy customers
with stellar experiences

Analyze every customer conversation to scale high-quality, consistent experiences, and optimize agent performance with real-time guidance to improve customer satisfaction and retention.

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Surface opportunities to meet customer needs with 100% visibility into interactions.

Identify unhappy customers with sentiment detection to resolve issues proactively.

Drive agent behavior change with in-the-moment guidance and coaching.

Guide agents to create good customer experiences

Leverage Real-Time AI to help agents navigate make-or-break moments on customer service calls, triggering immediate attention and next-best action.

Learn how to use Real-Time AI for better CX

Tammi Zelm

VP of CX

“With Observe.AI, we gain a more intimate understanding of what is important to our customers so we can be proactive in offering the desired support and solutions.”

Don’t leave customer needs to chance

Conduct root cause analysis to understand call drivers. Leverage the power of Moments to discover ways to better meet customer needs and align with CX best practices.

See how EmployBridge uncovered $34M in revenue loss

Ken Cohen

VP of Business Development & Consumer Sales

“The power of the platform is limited to the individual user’s imagination. It truly forces you to rethink what is possible.”

See how JK Moving drove 74% revenue growth ↗

Reduce customer frustration with sentiment analysis

Get in front of a bad customer experience by surfacing negative sentiment on calls, and quickly find the source of pain to resolve issues proactively.

Learn what AI can teach you about customer sentiment ↗

Robert Goldstein

Chief Operations Officer

"Observe.AI has allowed us to shine a light in an area of a call in order to address the related agent behavior quickly.”

Coach agents to improve CX behaviors

Automatically see if agents are adhering to brand standards or employing best practices. Customize your evaluation process while delivering personalized real-time experiences to agents and driving behavioral change.

Retain happy customers with stellar experiences

Guide agents to create good customer experiences

Don’t leave customer needs to chance

Reduce customer frustration with sentiment analysis

Coach agents to improve CX behaviors

The gateway to quality is here.

Retain happy customers
with stellar experiences