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How QA Volume Impacts Call Center Agent Performance

How QA Volume Impacts Call Center Agent Performance

Sneha Iyer

Conversation intelligence provides value up and down the entire contact center organization—agents are no exception.

5 Ways Conversation Intelligence Benefits Contact Center Agents

Vache Moroyan

Run your contact center operation faster and more accurately with predefined machine learning-powered moments

Observe.AI launches Out-of-the-box Moments

Arvind Rangarajan

Arvind Rangarajan

Director, Product Marketing

Ardie Sameti, Sr. Director of AI and Automation at Accolade, discusses the role of technology in the contact center and keys to a successful implementation.

Agents of Change: Innovation in the Contact Center with Ardie Sameti

Michael Lowe

Head of Content

Go through this security checklist when considering a vendor for Generative AI

5 Security Questions Contact Centers Should Ask Before Using GPT and Generative AI

Krishna Gogineni

Krishna Gogineni

Principal ML Engineer

Justin Robbins, Principal Analyst at Metric Sherpa shares how he advises contact centers to begin working with Generative AI

Q&A with Justin Robbins: Generative AI Can Transform Your Contact Center. But Where Do You Start?

Michael Lowe

Head of Content

Celebrating our forward-thinking, innovative customers, and are highlighting the change agents who are sharing their success stories.

Introducing: Observe.AI Agents of Change

Minal Awasthi

Customer Marketing

Drive better business outcomes by using agent screen recording

Observe.AI Launches Screen Recording for Better Contact Center Visibility

Arvind Rangarajan

Arvind Rangarajan

Director, Product Marketing

The buzz around Generative AI is real, but don't be fooled. Not all contact center LLMs are created equal.

The Problem with Most LLMs for Contact Centers

Jithendra Vepa

Chief Scientist

Our data analyst team analyzed 65,000+ conversations for our Observe.AI Insights series and found the best ways to personalize customer conversations

4 Tips for Personalizing the Customer Experience—and Boosting CSAT

Sneha Iyer

Driving Hyper-Growth with Contact Center AI ( with ERC and YourMechanic

Analytics-driven Coaching: The New Era of Contact Center Performance Management

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