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🚀 Level up QA Evaluations with these 3 new features. 🚀 Learn more ➜

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Level up QA Evaluations with these new and exciting features

Level up QA Evaluations with these new and exciting features

Ruchi Karmalkar

Ruchi Karmalkar

Product Marketing, Observe.AI

How ASSA ABLOY creatively structured their coaching culture to four steps, leading to an overall increase in their NPS scores.

A battle-tested four-step strategy to coach agents and improve NPS scores

Vartika Gupta

Content, Observe.AI

Now that vaccines are widely available and distributed, do you stay fully remote, go back into an office full-time, or operate a hybrid workforce?

Vaccines are widely available, so what's next for contact centers?

Joe Hanson

Growth Marketing, Observe.AI

Our survey revealed compliance is the #1 challenge for contact centers servicing finance and banking organizations.

New statistics reveal how financial services contact centers are handling remote workforces

Joe Hanson

Growth Marketing, Observe.AI

For anyone who works in the CX space, the big question is how will customer interactions, and the customer experience change because of AI?

AI + CX: Where it is, and where it needs to be

Vasili Triant

AI has hit the exponential adoption in the contact center. Which begs the question, how is it being used today?

71% of contact centers use AI today. Here are the top 10 AI use cases

Joe Hanson

Growth Marketing, Observe.AI

Read on to find out how Marvita Steward of Group 1 Automotive handled rapid remote transformation and leverages coaching to improve training efforts by embracing contact center AI - “a technological atomic bomb.”

The secret behind improving QA efficiency? It’s all about automation

Marvita Steward

Marvita Steward

Director of Quality & Control, Group 1 Automotive

The best-in-class contact center is one that is not run from the top down, but interactive and agent level-driven. Agents are the best place to find what you’re doing well and what you’re not.

6 step strategy for optimizing contact center agent performance programs

Eric McWhorter

Customer Success, Observe.AI

Automation does not equal artificial intelligence. To get the real business value of AI, it needs to provide actionable intelligence, and that’s something we don’t see with the rule-based AI services today.

Making AI actionable: it’s about going beyond rules to real intelligence

Sharath Keshava Narayana

Sharath Keshava Narayana

Co-Founder & CRO, Observe.AI

Today, we are thrilled to announce our new suite of AI-powered Agent Performance & Coaching solutions for the contact center, empowering you to streamline QA and coaching workflows in just a few clicks to offer and measure highly impactful coaching programs.‍

Introducing Agent Performance & Coaching workflows

Swapnil Jain

Co-Founder and CEO, Observe.AI

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Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

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The Agent Performance Handbook

The Agent Performance Handbook

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