How is ‘Automation’ is different from ‘Artificial Intelligence’ and how cutting-edge technologies developed in the last five years will disrupt the call center industry.

Performance review in call centers has always been stressful - both for the managers as well as the agents. Now, that is changing.

Voice analytics is changing how modern ca centers look at insights from their 'voice gold mines'.

AI needed huge computing power only a few years ago. Now anyone interested in this field can set up their tools in no time and run some of the most advanced processes in opensource tools.

Why Alexa is fun but your Call Center IVR is not and How to build your IVR for modern-day customer experience.