Exciting news! Observe.AI just raised $26M to transform contact centers. Read more

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Observe.AI Accelerates Hiring and Enters a New Era with $26M Funding Round
Lindsey Plocek
December 9, 2019
The word is out: We raised $26M in Series A Funding led by Scale Venture Partners. Here’s an inside look at our plans to expand our team and further our mission to transform voice customer service with Artificial Intelligence.
Employbridge Disrupts the Staffing Industry with Voice AI
Pete Lee
November 7, 2019
We sat down with Dale Sturgill, VP of Operations at Employbridge, to learn more about how they're using AI to transform coordinator coaching and help more American workers land jobs.
3 Practical Ways to Coach Contact Center Agents with AI
Adrian Valenzuela
November 1, 2019
To understand where coaching falls short in contact centers, you need to consider the coaching challenges each role on the team faces without Voice Intelligence, including agents, supervisors, and QA managers.
Say Goodbye to "Monster Monday"
Amitha Kamath
September 19, 2019
Let me take you through my journey and expedition with Observe.AI. Sit back, relax and enjoy the narrative, as this one has no gyaan or tips. If it makes you smile, then I have successfully given you a glimpse of what it is to be a part of Observe.AI.
Hello World in Speech Recognition
Apoorv Nandan
September 3, 2019
Stripped down end to end ASR in Tensorflow. This blog will help you write a basic end to end ASR system using Tensorflow.
Onwards and Upwards
Swapnil Jain
July 19, 2019
Today marks 2 years of starting Observe.AI. I still remember the day when it was just the founders working out of my living room in Bengaluru. In 2 years, we are 36 extremely strong minds spread across two offices in San Francisco and Bengaluru.
Voice of the Customer without Voice of the Customer?
Pete Lee
May 28, 2019
The volume of customers calls that retail experiences with its richness of information have been a black hole for insight. CMO spend a large amount of investments understanding the social sentiment. Observe.AI can make this seamless and provide customer interaction insights on the fingertips of a call center leadership.
Observe.AI's path to bringing AI in Call Centers
Swapnil Jain
May 14, 2019
How is ‘Automation’ is different from ‘Artificial Intelligence’ and how cutting-edge technologies developed in the last five years will disrupt the call center industry.
Voice AI - a call center agent's tale
Sharath Keshavanarayana
April 30, 2019
Performance review in call centers has always been stressful - both for the managers as well as the agents. Now, that is changing.
Speech Analytics and AI - a closer look
Amitt Sharma
April 30, 2019
Voice analytics is changing how modern ca centers look at insights from their 'voice gold mines'.
All about setting up Tensorflow Serving
Apoorv Nandan
April 22, 2019
AI needed huge computing power only a few years ago. Now anyone interested in this field can set up their tools in no time and run some of the most advanced processes in opensource tools.
Alexa good, Your IVR bad
Christian Wathne
April 22, 2019
Why Alexa is fun but your Call Center IVR is not and How to build your IVR for modern-day customer experience.
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