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The Overlooked Key to Business Acceleration: Customer Conversations

The Overlooked Key to Business Acceleration: Customer Conversations

Swapnil Jain

Co-Founder and CEO, Observe.AI

For the first time ever, we're combining the power of Post-Interaction AI and live call guidance with our launch of Real-Time AI.

Introducing Real-Time AI: Not Just Another Contact Center Agent Assist Application

Satarupa Chatterjee

Satarupa Chatterjee

Senior Director, Product Marketing

Transcription accuracy is essential for detecting call center compliance issues so you can coach around it. Here's why.

The Overlooked Key to Improving Contact Center Compliance: Transcription Accuracy

Harshit Jain

Product Marketing, Observe.AI

Most call centers let valuable intel slip away through poor transcription accuracy. Here's why transcription accuracy is so vital to business success.

Why Transcription Accuracy Matters for Contact Center Conversation Intelligence

Michael Lowe

Head of Content

Inaccurate transcripts undermine call center leaders' ability to gain insights from customer interaction data. Here's how to improve transcription accuracy!

How to Improve Contact Center Transcription Accuracy to Boost Performance and Fuel Growth

Harshit Jain

Product Marketing, Observe.AI

How Nations Info Corp Improved Save Rates by 2X and Reduced AHT by 43% Using Auto QA

Farhan Shakeel

Sr. Customer Success Manager

Figo Saves $700K a Year, Gains Critical Visibility into the Business

Anh Nguyen

Customer Success Manager

3 Lessons House of the Dragon Can Teach Us About Contact Center Operations

Michael Lowe

Head of Content

New Data from the 2022 State of Contact Center Conversation Intelligence Report

5 Investments That Revenue-Generating Contact Centers Are Prioritizing Right Now (and You Should Too)

Michael Lowe

Head of Content

And how to make it a healthy habit for your team

3 Reasons You Should Be Listening to More Sales Call Recordings

E.J. Tague

Head of Sales - Northeast & West Regions

Driving Hyper-Growth with Contact Center AI ( with ERC and YourMechanic

Analytics-driven Coaching: The New Era of Contact Center Performance Management

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