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Call Center Sales Tips for Agents: Top 3 Tactics

Call Center Sales Tips for Agents: Top 3 Tactics

Sneha Iyer

Santa Clara University Distinguished Professor Kirthi Kalyanam shares his thoughts on Generative AI for the contact center

Contact Center Generative AI: Perspective from a Distinguished Professor

Michael Lowe

Head of Content

Observe.AI CEO Swapnil Jain and Chief Scientist Jithendra Vepa Answer Your Generative AI Questions

GPT & Generative AI Q&A with Observe.AI’s CEO and Chief Scientist

Michael Lowe

Head of Content

Strengthening the QA process by introducing the Sharing, Acknowledgement and Disputing of QA evaluations

Make Your Contact Center Quality Assurance Process More Democratic

Arvind Rangarajan

Arvind Rangarajan

Director, Product Marketing

Insights from customer discussions around Generative AI and GPT

Four Highlights from Our GPT Innovation Day

Michael Lowe

Head of Content

What is GPT, generative AI, and why does it matter for contact center leaders everywhere.

Everything Contact Centers Need to Know About Generative AI

Jithendra Vepa

Chief Scientist

Compliance violations can lead to costly regulatory fines or complicated legal issues. Don't leave it to chance.

4 Tactics to Keep Contact Centers Agents in Compliance

Observe.AI Staff

Observe.AI Staff

Real-Time capabilities are seen as the solution to a multitude of challenges, including agent turnover and overcoming economic challenges

Report: Real-Time AI Is a Key Contact Center Investment, Despite Economic Uncertainty

Michael Lowe

Head of Content

Cibelli brings 25+ years of experience in channel and direct sales and marketing, strategic partnerships and alliance, and business development

Observe.AI Appoints Michael Cibelli as New Head of Channel

Observe.AI Staff

Observe.AI Staff

Every contact center leader should know these terms and why they matter

What NLP, NLU, and NLG Mean, and How They Help With Running Your Contact Center

Jithendra Vepa

Chief Scientist

Driving Hyper-Growth with Contact Center AI ( with ERC and YourMechanic

Analytics-driven Coaching: The New Era of Contact Center Performance Management

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