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$125M Series C to Accelerate Every Contact Center into the AI-Empowered Era
Insights
$125M Series C to Accelerate Every Contact Center into the AI-Empowered Era
Swapnil Jain
Swapnil Jain
Co-Founder and CEO, Observe.AI
Today, we're excited to launch Selective Redaction — the industry’s first solution to redact sensitive customer information from all conversations with the highest accuracy using AI.
Product
Selective Redaction from Observe.AI: Reduce compliance risk without losing the context of your customer interactions
Harshit Jain
Harshit Jain
Product Marketing, Observe.AI
Big ARR growth, platform innovation, and new continued industry recognition made 2021 our biggest year yet.
Insights
Why 2021 was our biggest year yet (and what’s next)
Swapnil Jain
Swapnil Jain
Co-Founder and CEO, Observe.AI
Read on to find out how this moving services company achieved 74% revenue growth, identified an additional $1 million revenue stream in just 30 days, and increased process adherence by 48%.
Insights
JK Moving's Ken Cohen shares his strategy behind 74% revenue growth
Vartika Gupta
Vartika Gupta
Content Marketing manager
2022 will be a banner year for digital-first CX initiatives like Web Chat, as companies begin to reevaluate and double-down on the omnichannel strategies they implemented over the past two years to handle the explosive growth in customer interaction volumes.
Insights
The top 3 trends driving adoption of Web Chat and Omnichannel CX solutions in 2022
Lianna Catino
Lianna Catino
Sr. Product Marketing Manager
We are thrilled to announce that Observe.AI is recognized as a G2 Winter Leader 2022 under two critical contact center software categories.
News
We’re a G2 Winter Leader in Speech Analytics and Quality Assurance
Vartika Gupta
Vartika Gupta
Content Marketing manager
Melquin Troncoso, Global Quality Assurance Senior Director at ERC (Enhanced Resource Centers)— an international business process (BPO) end-to-end provider for every aspect of the customer lifecycle. In this article, shares his 14 years of learning, advice and best practices for designing successful high volume sales bootcamps.
Insights
How to design a high volume sales boot camp that actually works
Melquin Troncoso
Melquin Troncoso
Global Quality Assurance Senior Director, ERC (Enhanced Resource Centers)
We’re ushering in a new AI-enabled era for contact centers - one where customer needs are understood, agent experience is prioritized, and business results are exceeded.
Product
Introducing the Observe.AI Intelligent Workforce Platform
Swapnil Jain
Swapnil Jain
Co-Founder and CEO, Observe.AI
We bolstered our Agent Performance & Coaching offering with Team Dashboard, a single line of sight into your team's performance.
Product
New feature: Team Dashboard, a holistic view into team performance
Harshit Jain
Harshit Jain
Product Marketing, Observe.AI
We highlight innovation and opportunity within contact center quality management—the combination of quality assurance, compliance and coaching workflows—to drive high-quality customer experiences post-pandemic.
Insights
13 quality management statistics that paint a picture of the post-pandemic contact center
Joe Hanson
Joe Hanson
Growth Marketing, Observe.AI
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