News

What's happening at Observe.AI.

Our inclusion as a G2 High Performer for Contact Center QA Software is a reflection of both our deep investment in our technology and platform, and our dedication (and borderline obsession) with making our customers successful.

We’re a G2 Spring High Performer for Contact Center Quality Assurance Software

Gabriela Contreras

Gabriela Contreras

Customer Marketing, Observe.AI

We interviewed over two hundred contact center leaders and asked them about what they'll be doing differently post-pandemic. Get to know their future plans, biggest post-pandemic challenges, and how they're feeling about the new world of work.

We just released our 2021 Post-Pandemic Contact Center Report. Get the trends.

Joe Hanson

Growth Marketing, Observe.AI

This year was the biggest one yet at Observe.AI. From new customers, to a swath of awards, to honing a best-in-class transcription engine, here's what we achieved (and the best is yet to come).

2020: A year of succeeding together

Swapnil Jain

Co-Founder and CEO, Observe.AI

We’ve Raised a $54M Series B to Transform Contact Centers with AI. See where we’re headed!

We’ve Raised a $54M Series B to Transform Contact Centers with AI. See where we’re headed!

Swapnil Jain

Co-Founder and CEO, Observe.AI

Hiring new employees from behind a screen? Make onboarding fun, engaging and personal with this roadmap we’ve built to ensure that the employee experience isn’t diluted by the nuances of remote work.

Virtual employee onboarding, Observe.AI style!

From celebrating how far we’ve come to motivating us for what’s ahead, everyone left our first company SKO inspired and on the same page for Observe’s mission -- to put our customers first and focus on meaningful value creation - not just solve problems.

Learnings from Our First Company Sales Kickoff

2019 was our first official year going to market, and it’s safe to say it was one for the books. While we’re focused on building even more momentum in 2020, we’d like to share our biggest wins and learnings with you.

Looking Back on 2019 and Forward to 2020 at Observe.AI

Today marks 2 years of starting Observe.AI. I still remember the day when it was just the founders working out of my living room in Bengaluru. In 2 years, we are 36 extremely strong minds spread across two offices in San Francisco and Bengaluru.

Onwards and Upwards

How is ‘Automation’ is different from ‘Artificial Intelligence’ and how cutting-edge technologies developed in the last five years will disrupt the call center industry.

Observe.AI's path to bringing AI in call centers

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

GET THE TRENDS ➜

The Agent Performance Handbook

The Agent Performance Handbook

READ THE EBOOK ➜

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