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What's happening at Observe.AI.

We’re proud to share that Observe.AI has been recognized as a "Pioneer" in the recently published CMP Research Prism Report for Automated Quality Assurance (QA) and Quality Management (QM). This recognition highlights our continued innovation in transforming contact center performance through AI-powered automation and analytics.

Observe.AI Named a "Pioneer" in CMP Research Prism Report for Automated QA & QM

Aya Madea

Sr. Product Marketing Manager

We are thrilled to announce our placement as Leaders in the recently published CMP Prism for Conversational IVR with our VoiceAI Agents. This recognition reinforces Observe.AI’s position at the forefront of AI-powered contact center transformation, with VoiceAI driving intelligent, human-like automation across inbound voice channels.

Observe.AI Named a Leader in the CMP Research Prism Report for Conversational IVR with VoiceAI

John McMullan

Director of AI Agent Marketing

We are excited to announce our first annual IMPACT Awards, honoring innovation, operational excellence, and exceptional customer experience!

Announcing Observe.AI's inaugural customer awards: Nominations Now Open for our 2025 IMPACT Awards!

Deepak Kumar

Chief Customer Officer

CMP Research, the advisory and research branch of Customer Management Practice, recently published its inaugural CMP Research Prism for Real-Time Agent Assist and Copilot report. The report highlights a surge in demand for real-time agent assist and copilot solutions to alleviate major customer contact and CX leader pain points. It helps organizations cut through the vendor landscape noise with an in-depth evaluation of ten leading solutions providers.

Real-Time Agent Assist and Copilot Solutions: A Growing Priority for Customer Experience Leaders

Milind Pansare

VP, Product Marketing

Observe.AI has continued its strong performance in the G2 reports with Leader and High Performer badges across 17 categories.

G2 Recognizes Observe.AI as a Leader in Usability and Implementation

Sharni Medina

Director of Customer Marketing

As we mark our seventh anniversary, we’re thrilled to share several exciting milestones.

Observe.AI Celebrates Seven Years of Innovation and Success

Ritu Kapoor

Chief Marketing Officer

Leading contact center solutions provider ServiceFirst faced hidden inefficiencies in its quality assurance (QA) function.

ServiceFirst Supercharges Efficiency to Drive Faster Loan Conversions

Sharni Medina

Director of Customer Marketing

Observe.AI receives more industry recognition in the G2 Summer 2024 report

Observe.AI named Leader in Conversation Intelligence by G2

Sharni Medina

Director of Customer Marketing

Celebrating our forward-thinking, innovative customers, and are highlighting the change agents who are sharing their success stories.

Introducing: Observe.AI Agents of Change

Minal Awasthi

Customer Marketing

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

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