Engineering

Elasticsearch is used as our secondary datastore for running queries and search on call transcriptions. In this article, we’ll discuss optimizations on the schema of our Elasticsearch index to suit our reporting workload.

We use Elasticsearch as our secondary datastore to run queries and search on voice call transactions. Here's how we scaled the search step.

Stripped down end to end ASR in Tensorflow. This blog will help you write a basic end to end ASR system using Tensorflow.

Voice analytics is changing how modern ca centers look at insights from their 'voice gold mines'.

AI needed huge computing power only a few years ago. Now anyone interested in this field can set up their tools in no time and run some of the most advanced processes in opensource tools.

Why Alexa is fun but your Call Center IVR is not and How to build your IVR for modern-day customer experience.