⚡⚡⚡Observe.AI Launches Generative AI Suite, Powered by Contact Center LLM ⚡⚡⚡ Learn More →
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New Blog: Meet the First Contact Center LLM and Observe.AI’s New Generative AI Suite
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Industry analysis, best practices, and actionable strategies for contact center leaders.
Insights
Contact Center Coaching with Next-Level QA Insights: Gary Markert, AutoProtect
Michael Lowe
Head of Content
Insights
5 of the Best Customer Support Scripts for Building Authentic Customer Relationships and Rapport
Michael Lowe
Head of Content
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5 Ways Conversation Intelligence Benefits Contact Center Agents
Vache Moroyan
SVP of Product
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Agents of Change: Innovation in the Contact Center with Ardie Sameti
Michael Lowe
Head of Content
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How QA Volume Impacts Call Center Agent Performance
Sneha Iyer
Data Analyst
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5 Security Questions Contact Centers Should Ask Before Using GPT and Generative AI
Krishna Gogineni
Principal ML Engineer
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Q&A with Justin Robbins: Generative AI Can Transform Your Contact Center. But Where Do You Start?
Michael Lowe
Head of Content
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The Problem with Most LLMs for Contact Centers
Jithendra Vepa
Chief Scientist
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4 Tips for Personalizing the Customer Experience—and Boosting CSAT
Sneha Iyer
Data Analyst
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2021 Post-Pandemic Contact Center Report
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