Insights

Industry analysis, best practices, and actionable strategies for contact center leaders.

Our data analyst team analyzed 230,000+ conversations and found three major call center sales tips for agents that significantly improved conversion rates.

Call Center Sales Tips for Agents: Top 3 Tactics

Sneha Iyer

Santa Clara University Distinguished Professor Kirthi Kalyanam shares his thoughts on Generative AI for the contact center

Contact Center Generative AI: Perspective from a Distinguished Professor

Michael Lowe

Head of Content

Observe.AI CEO Swapnil Jain and Chief Scientist Jithendra Vepa Answer Your Generative AI Questions

GPT & Generative AI Q&A with Observe.AI’s CEO and Chief Scientist

Michael Lowe

Head of Content

Insights from customer discussions around Generative AI and GPT

Four Highlights from Our GPT Innovation Day

Michael Lowe

Head of Content

What is GPT, generative AI, and why does it matter for contact center leaders everywhere.

Everything Contact Centers Need to Know About Generative AI

Jithendra Vepa

Chief Scientist

Compliance violations can lead to costly regulatory fines or complicated legal issues. Don't leave it to chance.

4 Tactics to Keep Contact Centers Agents in Compliance

Observe.AI Staff

Observe.AI Staff

Real-Time capabilities are seen as the solution to a multitude of challenges, including agent turnover and overcoming economic challenges

Report: Real-Time AI Is a Key Contact Center Investment, Despite Economic Uncertainty

Michael Lowe

Head of Content

Every contact center leader should know these terms and why they matter

What NLP, NLU, and NLG Mean, and How They Help With Running Your Contact Center

Jithendra Vepa

Chief Scientist

300+ contact center leaders share their outlook for 2023

New Report: How Contact Center Leaders Are Preparing for Economic Uncertainty

Michael Lowe

Head of Content

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

Observe.AI Newsletter

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