Product

What's new from the product team at Observe.AI, including platform updates and releases.

At Observe.AI, we’re pioneering a new era in contact center automation with our advanced VoiceAI Agents. As businesses increasingly encounter the limitations of traditional IVRs and flow-based conversational platforms like Google Dialogflow, our innovative agentic VoiceAI technology stands out, delivering seamless, autonomous, and remarkably human-like customer interactions at scale.

Agentic Voice AI: The Future Beyond IVRs and Conversational Agents

Kolin Koehl

At Observe.AI, we believe exceptional customer experiences begin with superior agent performance—whether managed by humans or powered by AI. Traditional QA methods, often reliant on manual scoring and rigid checklists, lack deep insights and adaptability. Our innovative approach utilizes intelligent AI, surpassing traditional methods with faster insights, continuous adaptation, and consistently objective evaluations that optimize agent performance and enhance customer experiences.

Redefining QA: The Observe.AI Advantage in AI-Driven Agent Quality and Performance

Kolin Koehl

Without full visibility into millions of customer conversations, Pearson found it was missing opportunities to lift customer experience and identify sales prospects. Call times were long, and quality monitoring was inconsistent.

How Pearson and Concentrix Drive a 25-Point NPS Increase using Observe.AI

Sharni Medina

Director of Customer Marketing

Scaling revenue and efficiency without expanding headcount with AI Agent self service

Generating Real Value for the Bottom Line with VoiceAI Agents

John McMullan

Director of AI Agent Marketing

If you’ve deployed conversational AI in your contact center, you’re well aware of its current limitations.

Your New AI Agents: Not Just Rule Followers, But Proactive and Empathetic

John McMullan

Director of AI Agent Marketing

This recognition highlights our AI-powered conversational intelligence platform, which helps businesses unlock critical customer insights, optimize agent performance, and enhance CX outcomes at scale. Read more about why we stood out among 15 providers evaluated in this prestigious report.

Observe.AI Recognized as a "Leading" Provider in the CMP Research Prism Report for Customer Analytics and Insights

Aya Madea

Sr. Product Marketing Manager

The transformation the contact center segment has undergone is remarkable. Not too long ago, it was perceived as a necessary expense to handle complaints and basic customer support.

Mastering Conversions: 3 Winning Strategies for Contact Centers

Jacquie Kenney

Director of Product Marketing

How Cox Automotive unifies QA for a seamless customer experience

Sharni Medina

Director of Customer Marketing

In the healthcare industry, every interaction matters. The services that contact centers provide impact everything from patient care to member churn, all of which influence organizational success. Simply put, there is a direct correlation between the quality of customer experience and a healthcare organization’s bottom line.

Delivering Better Healthcare Outcomes Through Improved Representative Performance

Milind Pansare

VP, Product Marketing

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

Observe.AI Newsletter

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