Product

What's new from the product team at Observe.AI, including platform updates and releases.

Affordable Care started with a simple yet powerful mission: to make tooth replacement services accessible to everyone. Founded by two North Carolina doctors, the company supports dental practices that specialize in tooth replacement, driven by the belief that everyone deserves to love their smile.

How Affordable Care Added $8 Million in Revenue

Sharni Medina

Director of Customer Marketing

Get full visibility into the agent desktop.

Improve Compliance and Agent Performance with Screen Recording

Melinda An

Senior Product Marketing Manager

Automate nuanced and subjective questions and increase QA coverage

Gen AI Moments Can Enable 100% QA Coverage with Unprecedented Accuracy

Claudia Lee

Senior Product Manager

New Gen AI enhancements help contact center leaders drive rapid value with effortless configurability and fast implementation

The Next Generation of Conversation Intelligence, Powered by Gen AI

Milind Pansare

VP, Product Marketing

Eliminate After-Call Work Completely

How Summarization AI Eliminates After-Call Work

Vache Moroyan

When it comes to contact center performance, success is entirely dependent on one thing: its agents. The best agents can drive efficiency, boost sales, reduce risk, and contribute to the overall growth of the business. But how can contact centers ensure they’re giving their agents the right tools to learn, grow, and perform at peak potential?

Top 4 Reasons Contact Centers Need Real-Time AI

Melinda An

Senior Product Marketing Manager

Observe.AI Integrations connect all data, including Gen AI-powered data, across your business systems for unparalleled automation and decision-making.

Unlock the Gen AI Powered Contact Center: Connect Your Conversation Intelligence Data Across All Business Systems

Melinda An

Senior Product Marketing Manager

Run your contact center operation faster and more accurately with predefined machine learning-powered moments

Observe.AI launches Out-of-the-box Moments

Melinda An

Senior Product Marketing Manager

A new era of agent efficiency and performance has begun. Observe.AI has a powerful 30 billion parameter contact center LLM and Generative AI suite for contact centers looking to differentiate customer experience using AI technology.

Meet the First Contact Center LLM and Observe.AI’s New Generative AI Suite

Satarupa Chatterjee

Satarupa Chatterjee

Senior Director, Product Marketing

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

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