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Product

What's new from the product team at Observe.AI, including platform updates and releases.

Evaluation Form Builder, Form Testing, and Score Breakdown bolster our QM capabilities and help your QA teams work faster and more accurately.

Level up QA Evaluations with these new and exciting features

Ruchi Karmalkar

Ruchi Karmalkar

Product Marketing, Observe.AI

Today, we are thrilled to announce our new suite of AI-powered Agent Performance & Coaching solutions for the contact center, empowering you to streamline QA and coaching workflows in just a few clicks to offer and measure highly impactful coaching programs.‍

Introducing Agent Performance & Coaching workflows

Swapnil Jain

Co-Founder and CEO, Observe.AI

We’re pleased to announce the launch of Evaluation Forms, powered by Voice AI, making life a whole lot easier for everyone involved in your quality management process.

QA Evaluation Forms, powered by contact center AI, now live!

Lindsey Plocek

Product Marketing, Observe.AI

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

GET THE TRENDS ➜

The Agent Performance Handbook

The Agent Performance Handbook

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