Product

What's new from the product team at Observe.AI, including platform updates and releases.

Today, we're excited to launch Selective Redaction — the industry’s first solution to redact sensitive customer information from all conversations with the highest accuracy using AI.

Selective Redaction from Observe.AI: Reduce compliance risk without losing the context of your customer interactions

Harshit Jain

Product Marketing, Observe.AI

We’re ushering in a new AI-enabled era for contact centers - one where customer needs are understood, agent experience is prioritized, and business results are exceeded.

Introducing the Observe.AI Intelligent Workforce Platform

Swapnil Jain

Co-Founder and CEO, Observe.AI

We bolstered our Agent Performance & Coaching offering with Team Dashboard, a single line of sight into your team's performance.

New feature: Team Dashboard, a holistic view into team performance

Harshit Jain

Product Marketing, Observe.AI

ScopeAI brings text-based analytics capabilities to the Observe.AI platform, accelerating our entry into omnichannel.

What the ScopeAI acquisition means for our new omnichannel product offering

Natalie Abeysena

Natalie Abeysena

Product Manager, Observe.AI

Accelerating our entry in omnichannel, we're excited to announce our acquisition of ScopeAI, expanding to a full suite of voice and text-based conversation intelligence offerings.

Observe.AI and ScopeAI join forces to deliver omnichannel conversation intelligence

Swapnil Jain

Co-Founder and CEO, Observe.AI

Evaluation Form Builder, Form Testing, and Score Breakdown bolster our QM capabilities and help your QA teams work faster and more accurately.

Level up QA Evaluations with these new and exciting features

Ruchi Karmalkar

Ruchi Karmalkar

Product Marketing, Observe.AI

Today, we are thrilled to announce our new suite of AI-powered Agent Performance & Coaching solutions for the contact center, empowering you to streamline QA and coaching workflows in just a few clicks to offer and measure highly impactful coaching programs.‍

Introducing Agent Performance & Coaching workflows

Swapnil Jain

Co-Founder and CEO, Observe.AI

We’re pleased to announce the launch of Evaluation Forms, powered by Voice AI, making life a whole lot easier for everyone involved in your quality management process.

QA Evaluation Forms, powered by contact center AI, now live!

Lindsey Plocek

Product Marketing, Observe.AI

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

Observe.AI Newsletter

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