Product

What's new from the product team at Observe.AI, including platform updates and releases.

For the first time ever, we're combining the power of Post-Interaction AI and live call guidance with our launch of Real-Time AI.

Introducing Real-Time AI: Not Just Another Contact Center Agent Assist Application

Satarupa Chatterjee

Satarupa Chatterjee

Senior Director, Product Marketing

How to turn conversation intelligence into actionable insights

Reporting & Analytics from Observe.AI

Harshit Jain

Product Marketing, Observe.AI

Introducing Auto QA by Observe.AI, the industry’s first adaptive automation solution for boosting agent performance.

A New Era of Contact Center QA Automation is Here

Hila Segal

VP, Product Marketing

Today, we're excited to launch Selective Redaction — the industry’s first solution to redact sensitive customer information from all conversations with the highest accuracy using AI.

Selective Redaction from Observe.AI: Reduce compliance risk without losing the context of your customer interactions

Harshit Jain

Product Marketing, Observe.AI

We’re ushering in a new AI-enabled era for contact centers - one where customer needs are understood, agent experience is prioritized, and business results are exceeded.

Introducing the Observe.AI Intelligent Workforce Platform

Swapnil Jain

Co-Founder and CEO, Observe.AI

We bolstered our Agent Performance & Coaching offering with Team Dashboard, a single line of sight into your team's performance.

New feature: Team Dashboard, a holistic view into team performance

Harshit Jain

Product Marketing, Observe.AI

ScopeAI brings text-based analytics capabilities to the Observe.AI platform, accelerating our entry into omnichannel.

What the ScopeAI acquisition means for our new omnichannel product offering

Natalie Abeysena

Natalie Abeysena

Product Manager, Observe.AI

Accelerating our entry in omnichannel, we're excited to announce our acquisition of ScopeAI, expanding to a full suite of voice and text-based conversation intelligence offerings.

Observe.AI and ScopeAI join forces to deliver omnichannel conversation intelligence

Swapnil Jain

Co-Founder and CEO, Observe.AI

Evaluation Form Builder, Form Testing, and Score Breakdown bolster our QM capabilities and help your QA teams work faster and more accurately.

Level up QA Evaluations with these new and exciting features

Ruchi Karmalkar

Ruchi Karmalkar

Product Marketing, Observe.AI

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

Observe.AI Newsletter

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