Product

What's new from the product team at Observe.AI, including platform updates and releases.

This recognition highlights our AI-powered conversational intelligence platform, which helps businesses unlock critical customer insights, optimize agent performance, and enhance CX outcomes at scale. Read more about why we stood out among 15 providers evaluated in this prestigious report.

Observe.AI Recognized as a "Leading" Provider in the CMP Research Prism Report for Customer Analytics and Insights

Aya Madea

Sr. Product Marketing Manager

The transformation the contact center segment has undergone is remarkable. Not too long ago, it was perceived as a necessary expense to handle complaints and basic customer support.

Mastering Conversions: 3 Winning Strategies for Contact Centers

Jacquie Kenney

Director of Product Marketing

How Cox Automotive unifies QA for a seamless customer experience

Sharni Medina

Director of Customer Marketing

In the healthcare industry, every interaction matters. The services that contact centers provide impact everything from patient care to member churn, all of which influence organizational success. Simply put, there is a direct correlation between the quality of customer experience and a healthcare organization’s bottom line.

Delivering Better Healthcare Outcomes Through Improved Representative Performance

Milind Pansare

VP, Product Marketing

Affordable Care started with a simple yet powerful mission: to make tooth replacement services accessible to everyone. Founded by two North Carolina doctors, the company supports dental practices that specialize in tooth replacement, driven by the belief that everyone deserves to love their smile.

How Affordable Care Added $8 Million in Revenue

Sharni Medina

Director of Customer Marketing

Learn how contact center screen recording improves agent performance, compliance, and customer experience. Discover key benefits & best practices.

Improve Compliance and Agent Performance with Screen Recording

Melinda An

Senior Product Marketing Manager

Automate nuanced and subjective questions and increase QA coverage

Gen AI Moments Can Enable 100% QA Coverage with Unprecedented Accuracy

Claudia Lee

Senior Product Manager

Eliminate After-Call Work Completely

How Summarization AI Eliminates After-Call Work

Vache Moroyan

New GenAI enhancements help contact center leaders drive rapid value with effortless configurability and fast implementation.

The Next Generation of Conversation Intelligence, Powered by Gen AI

Milind Pansare

VP, Product Marketing

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

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