AI cobuilder

an agent whose job is configuring agents

CoBuilder ingests your policies, procedures, and governed context — and collaborates with you in plain English to draft complete, working agents inside a Safe Workspace before anything touches live traffic.

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Configuring Agents Shouldn't Require Thousands of Lines of Code

Move from code-heavy agent development to guided agent creation your teams can actually manage.

01 - ACCESS

Experts locked out

The people who know your SOPs can't translate them into agent logic without engineering help — so every change is a ticket.

02 - BLANK CANVAS

Starting from nothing

Flowchart tools put teams in front of a blank canvas. You don't need more nodes to drag — you need the agent drafted from what you already know.

03 - INTEGRATION

Tool wiring is bottleneck

Even when you can describe the flow, connecting it to CRM, backend systems, and APIs is where teams get stuck — or get it wrong.

SOPs become Operating procedures for your agents

CoBuilder reads your existing policies, procedures, and knowledge base — and identifies the steps, decision branches, required data points, and compliance checkpoints. No flowchart nodes to draw. No guesswork about what data to fetch.

Ingest from Context Center — policies, KBs, and process docs already in Observe.AI.

Maps decision logic — branches, fallbacks, and edge cases surfaced automatically.

Compliance checkpoints from your QA rubrics baked in by default.

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Type what you want the agent to do. CoBuilder maps the conversational flow, picks the right actions, and writes the agent in your workspace — asking clarifying questions when it needs them, not just guessing.

No engineering required — CX leads, QA managers, and ops teams can author.

Iterative & collaborative — refine in plain English, not in node editors.

Generates a Safe Workspace version — reviewable, testable, never live until approved.

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CoBuilder knows which APIs, CRM connectors, and data sources are available through the Integration Fabric — and wires the agent to them automatically. No manual tool configs, no integration tickets.

Aware of your connected stack — CRM, telephony, ticketing, and custom APIs.

MCP-native — new tools registered in the Fabric are instantly available to CoBuilder.

Permissioned and governed — every tool call respects the access controls your team defined.

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CoBuilder is the authoring layer. Agent Harness is the lifecycle — where the workspace is versioned, tested against simulated conversations, gated by your reviewers, and released incrementally when it's ready.

All CoBuilder output is a workspace draft — isolated from live traffic.

Simulation & testing before promotion — via Agent Harness pre-launch checks.

Full reviewer approval required before any version touches real customers.