Pre-call Insights, Next Best Action, and Coaching — in the moment.
Your Reps are Fighting their Tools
Knowledge is buried, every customer starts as a stranger, and wrap-up eats the time that should go to the next caller.
01 - CONTEXT
Every call starts cold
Reps open a call blind — no history, no context — and waste the first minute catching up.
Pre-call insights
02 - KNOWLEDGE
Answers are buried
The right policy is ten tabs away. Customers wait on hold while reps dig — or worse, reps guess.
Next best action & knowledge
03 - WRAP-UP
After-call work piles up
When a bot escalates, the customer re- explains everything to a human who has no context.
Automated after-call work
Walk in Already Knowing the Story
Before the call connects, Companion ingests the customer's history and surfaces what matters — who they are, why they're likely calling, and what happened last time. No cold starts.
Pre-call ingestion of context before the interaction begins.
VoiceAI handover — full context passed on AI-to-human transfer.
Journey-aware via Interaction Intelligence.
Surface the Right Move, For Every Use Case
Companion follows the conversation live and recommends the next best action, the exact answer, and the fields to capture — grounded in your policies, not guesswork.
Next-best-action recommendations from live context.
Knowledge surfacing — the right answer, pulled in automatically.
Data extraction & form — fill from the conversation, agent- editable.
Coach in the Moment. Never Miss a Disclosure
Companion keeps reps on-process with live checklists, reads customer sentiment for escalation risk, and prompts required disclosures before they're missed — turning compliance from an audit into a habit.
Real-time nudges & process checklists keep reps aligned.
Compliance guidance prompts required disclosures, every time.
Sentiment detection flags escalation risk before it boils over.
Workflows and Wrap-Up Handled.
When the call ends, Companion has already summarized it, recommended the disposition, and updated your systems, cutting after-call work dramatically.
Post-call summaries in your format, ready to save.
Disposition support & after-call work automation.
Agent desktop integration — embedded in your existing tools.
the outcome
What Changes When Every Rep has a Companion
+12%
Faster speed to proficiency
Accelerate onboarding and drive more consistent experiences.
+22%
CSAT score improvement
Knowledgable frontline teams deliver happier customers
-65%
Reduction in after-call work time
Workflows, summaries & dispositions – automated.
2wk
Ramp time
New reps perform like veterans after just two weeks.
Everything Companion Agent can do.
The full set of real-time and after-call capabilities for your frontline.
Pre-Call Ingestion
Surface customer context before interaction begins
VoiceAI Handover
Receive context from AI-to-human transfers
Real-Time Nudges
Guide agents during live customer conversations
Process Checklists
Keep agents aligned to required steps
Compliance Guidance
Remind agents of required disclosures and policies
Next-Best Actions
Recommend actions based on live conversation context
Knowledge Surfacing
Pull relevant answers during customer conversations
Sentiment Detection
Identify customer tone and escalation risk
Data Extraction
Capture key entities from live conversations, agent-editable
Form Fill Assistance
Populate required fields from conversation context
Post-Call Summary
Generate summaries after human-handled interactions
Disposition Support
Recommend or capture interaction outcomes
After-Call Work Automation
Reduce manual wrap-up work for agents
Agent Desktop Integration
Embed guidance inside existing agent workflows
Explore Our Agents
Voice AI
Automate customer conversations
Supervisor Agent
Oversight & coaching at scale
Operations Agents
Transform your CX workflows
Give your frontline team a Companion that brings out their best.
See Companion brief, guide, and wrap up a live conversation
