Intelligence Built into Every Agent Desktop
Adding Another Tab Doesn’t Always Help
Every new tool adds another tab to manage, pulling Frontline Teams away from the conversation and slowing them down
01 - SWIVEL-CHAIR
Copy-paste between systems
Agents re-key the same data into CRM, ticketing, and billing — slow, costly, and error-prone.
Automated system sync
02 - DROPPED TASKS
Follow-ups slip
Promised callbacks and back-office steps get forgotten when the queue gets busy.
Reliable multi-step workflows
03 - RPA BRITTLENESS
Brittle scripts break
Traditional RPA shatters when a screen or field changes, and offers no record of what happened.
Resilient, audited execution
Start From a Conversation or An Event
Headless kicks off the moment a call or chat starts, listening in the background and firing notifications or triggering workflows — all within the agent’s existing workstation.
Conversation & event triggers before, during, and after the conversation.
Webhooks for any external system.
Conditional logic routes each run by context.
Multi-step workflows across your stack
Headless brings the same 12+ governed actions your customer agents use — reading and writing across CRM, ticketing, and back-office systems until the job is actually done.
12+ action types chained into end-to-end workflows.
CRM & system sync through the Integration Fabric.
MCP & open APIs connect anything custom.
Bring Intelligence to the Agent Desktop You Already Have
Headless Companion Agent embeds real-time intelligence into your existing agent desktop, without adding another interface for Frontline Teams to manage.
Custom notifications — based on conversations and context of the customer.
Guidance without disruption — next best actions, insights, and more right on the agent’s desktop
Governed & versioned by the Agent Harness.
Everything Headless Companion Agent can do:
The automation capabilities behind every completed task.
Event & Conversation Triggers
Kick off workflows from any call, chat, or system event
Multi-Step Workflows
Chain actions across systems, end to end
12+ Action Types
The same pre-curated actions as Voice & Chat AI
CRM & System Sync
Read and write across your business stack
MCP & Open APIs
Connect anything — no custom glue
Disposition & Summary Logging
Capture outcomes and notes automatically
Permissioned & Audited
Every action scoped, logged, and reversible
Retries & Fallbacks
Resilient execution with safe recovery
Explore Our Agents
Chat AI
Digital & messaging resolution
Voice AI
Automate customer conversations
Operations Agents
Transform your CX workflows
Automate the Work AroundEvery Conversation
See Headless Agent complete real multi-stepworkflows without a human in the loop.
