Coaching Built on Behaviors ThatActually Drive Business Outcomes
BENEFITS
Consistent, Measurable, and Yours to Control
Performance Agents are purpose-built AI agents that turn customer interactions into timely, evidence-backed coaching and measurable behavior improvement.
Scale coaching
programs
Identify coaching opportunities faster to spend more time on high-value training.
Drive
consistency
Automatically generate plans with universal team standards that reinforce behaviors across teams.
Insights
and outcomes
Feedback and coaching sessions become measurable, giving insight into adoption, impact, and outcomes.
THE PROBLEM
Visibility Was Never The Bottleneck. Translating it to Action Was.
Quality systems analyze 100% of interactions, but performance management remains inconsistent. Supervisors manage 20+ agents and still struggle to know who needs coaching, what behaviors to focus on, and whether coaching is consistent across teams. A QA score shows what happened. Effective coaching turns that truth into consistent action.
how it works
Coaching isn't a Feature. It's a Continuous Improvement Loop
Every interaction is scored against winning behaviors to generate targeted coaching plans, reinforce improvement in the moment through Companion Agents, and track behavior change and performance over time.
Discover
Identify winning behaviors to standardize for all frontline teams.
Plan
Automatically generate coaching plans based on defined behaviors, with full control to edit
Coach
Know who to coach, what to coach them on, and conduct the session with everything you need in one place.
Measure
Measure the impact of sessions, track behavior change, and see improvement over time.
Discover the Behaviors that Drive Outcomes
Performance Agents bring together emergent behaviors from Insights Agent and predefined behaviors from AutoQA, including the known and the unknown,to coach the behaviors that actually move outcomes.
Analyze 100% of customer interactions
Surface winning behaviors and performance gaps
Connect behaviors directly to business outcomes
Purpose-Built Agents for Every Coaching Need
Different outcomes require different coaching methods. Deploy specialized Performance Agents for sales, service, compliance, empathy, and more. Configure each Agent once, then apply consistent coaching across your teams.
Configure once to enforce the same standard, no matter the site or shift
Create specialize Agents for different use cases or topics to enforce cross-team consistency
Craft your coaching with the GROW, IDEA, SMART, or your own framework
Know Who to Coach and What to Coach Them On
Turn interaction data into clear coaching priorities, identifying who needs coaching and what they need to improve, with all of the evidence behind it. Supervisors start with ready-made plans based on the need, while maintaining full edit control.
Know who you need to coach, and what to focus on
Automatically generated, evidence-backed coaching plans
Review, adjust, and approve every session
Track Coaching Through to Outcomes
Stop guessing whether your performance management is working. Track behavior change across every rep, team, and cohort — so you know exactly what's improving and what needs attention.
Track performance shifts before and after coaching
Identify bottom-performing behaviors across teams to target training where it matters
Anchor performance management to the behaviors that drive outcomes
Explore Our Agents
Chat AI
Digital & messaging resolution
Companion Agent
Guide frontline teams in real-time.
Insights Agents
Transform your CX workflows
Define the Behavior. Draft from Evidence. Coach at scale. Prove it worked
That's not four features. It's one loop.
