Coaching Built on Behaviors That Drives Business Outcomes
BENEFITS
Consistent, Measurable,
and Yours to Control
Performance Agents are purpose-built AI agents that turn customer interactions into timely, evidence-backed coaching and measurable behavior improvement.
Scale coaching
programs
Identify coaching opportunities faster to spend more time on high-value training.
Drive
consistency
Automatically generate plans with universal team standards that reinforce behaviors across teams.
Tie coaching
to outcomes
Feedback and coaching sessions become measurable, giving insight into adoption, impact, and outcomes.
THE PROBLEM
Visibility Was Never The Bottleneck. Translating it to Action Was.
Quality systems analyze 100% of interactions, but coaching remains inconsistent across teams. Supervisors still struggle to know who needs coaching, what skills need development, and whether coaching is consistent across teams.
A QA score shows what happened. Effective coaching turns that truth into consistent action.
how it works
Coaching isn't a Feature.
It's a Continuous Improvement Loop
Every interaction is scored against winning behaviors to generate targeted coaching plans, reinforce improvement in the moment through Companion Agents, and track behavior change and performance over time.
Discover
Identify winning behaviors to standardize for all frontline teams.
Plan
Automatically generate coaching plans with full control to edit
Coach
Know who to coachand what to coach them on
Measure
Track behavior change, and see improvement over time.
Discover the Behaviors
that Drive Outcomes
Performance Agents bring together emergent behaviors from Insights Agent and predefined behaviors from AutoQA, including the known and the unknown, to coach the behaviors that actually move outcomes.
Analyze 100% of customer interactions
Identify winning behaviors, key activities, and performance gaps
Connect behaviors directly to business outcomes
Purpose-Built Agents
for Every Coaching Need
Different skills require different coaching methods. Deploy specialized Performance Agents for upsell, deal closing, compliance, empathy, and more. Configure each AI Agent once, then apply consistent coaching across your teams.
Configure once to enforce the same standard,
no matter the site or shift
Specialize Agents for different use cases or topics to enforce cross-team consistency
Craft your coaching with the GROW, IDEA, SMART,
or your own framework
Know Who to Coach
and What to Coach Them On
Turn interaction data into clear coaching priorities, identifying who needs coaching and what they need to improve, with all of the evidence behind it. Supervisors start with ready-made plans based on the need, while maintaining full edit control.
Know who you need to coach, and what to focus on
Automatically generated, evidence-backed coaching plans
Review, adjust, and approve every session
Tie Coaching to Outcomes
Stop guessing whether your performance management is working. Track behavior change across every rep, team, and cohort — so you know exactly what's improving and what needs attention.
Track performance shifts before and after coaching
Identify low-performing teams to target training where it matters
Anchor performance management to the behaviors that drive outcomes
Explore Our Agents
Chat AI
Digital & messaging resolution
Companion Agent
Guide frontline teams in real-time.
Insights Agents
Transform your CX workflows
Define the Behavior. Draft from Evidence. Coach at scale. Prove it worked
That's not four features. It's one loop.
