AI for TRAVEL & HOSPITALITY
24/7 elevated support starts here
Give travelers 24/7 support with no hold times—no matter how complex their requests.With Observe.AI, you automate bookings and loyalty inquiries, while empowering your team to handle high-touch interactions with real-time guidance and GenAI insights.
Proven impact across 350+ enterprises
95%
containment on L1 calls
30%
reduction in agent fails
15%
improvement in disclosure adherence in 1 month
$700K
per year cost savings with auto QA
Use cases
Your everyday processes: optimized
Property and casualty (P&C) insurance contact centers see remarkable performance improvements and ROI with Observe.AI across these everyday use cases.
- Make or change reservations
- Loyalty and points questions
- Smart routing and authentication
- Policy or accommodation inquiries
Travel & hospitality benefits
Service that travels well
Companies can automate everyday guest conversations, maintain service consistency across channels, and empower support staff with real-time guidance for faster client resolutions, lower operational costs, and more loyal travelers.
Invest in growth
Loyalty Program & Account Support
Instantly answer points, tier benefits, and redemption questions to improve satisfaction and self-service adoption.
Disruption Handling
and
Rebooking
Quickly assist guests impacted by delays or cancellations with empathetic AI that gets them back on track.
Service Quality & Brand Standards Monitoring
Automatically evaluate conversations to ensure brand tone, compliance, and service consistency, whether handled by AI or a human.
Booking Management
and Modifications
Easily automate reservation confirmations, cancellations, and changes so guests can adjust plans without waiting on hold.
See how Observe.AI works
Our AI-powered conversation intelligence solution is here to help your team derive more value at every stage of customer engagement.
VoiceAI Agents
Automate your high-volume, complex customer calls with agentic AI that understands caller intent and resolves inquiries with human-like eloquence.
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Real-time AI
Deliver personalized member assistance and policy upsells with real-time agent assist, smart scripts, prompts, and after-call summaries.
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Post-interaction AI
Automatically QA 100% of interactions to drive better member service quality through targeted coaching and identify insurance fraud risks.
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Business Insights
Tap into millions of critical business insights to drive data-backed revenue, customer engagement, and operational efficiency decisions across the enterprise.
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VP of Operations
