AI FOR TRAVEL & HOSPITALITY
Customer service AI agents built for hospitality
From bookings and cancellations to loyalty program inquiries, our AI Agents provide secure, personalized, and consistent service experiences that will delight your customers.
Here’s how travel and hospitality leaders use Observe.AI
24/7, on-demand concierge
Fully automate your high-volume, routine interactions with personable AI agents that effectively address your customers’ needs with care in over 25+ languages and dialects.
- Booking and reservations
- Billing and payments
- Website and app support
- Loyalty program and account FAQs
Co-pilot for your team
Help your front desk staff, reservations agents, and guest services representatives focus on interactions that build trust and loyalty by offloading verification, first-touch, and follow-up engagement steps to AI agents.
- Policy and special accommodation
- Complaints and feedback
- Disruption and dispute handling
- Smart routing and handoff
Smarter operations and services
Analyze 100% of all interactions to continuously improve and scale your AI agents and evolve programs and services based on customers’ wants and needs.
Discover:
- Cancellation trends
- Agent training needs
- New service, promotion, or loyalty perk ideas
- Resource planning and forecasting
Seamless integration with your travel & hospitality systems
Connect your AI Agents to the tools your teams already use
View all integrations
Why travel & hospitality companies prefer Observe.AI
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Trusted Partner
As experts in customer experience with a deep understanding of human-to-human conversations, we work with you to identify more opportunities to seamlessly integrate AI Agents into your organization to address immediate needs with measurable results and drive long-term success.
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Agentic Architecture
Easily create sophisticated AI agents that reflect your brand personality using natural language prompts. Your agents will accurately follow your processes and can take action by connecting with 250+ business systems.
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AI Agent Trust
With a long history of successfully delivering conversation intelligence solutions for highly regulated industries, we have adopted rigorous quality assurance to effectively monitor and measure every AI Agent interaction for quality, compliance, and trust. Drill down reporting, alerting, simulations, and fallbacks give you the ability to deploy and scale with confidence.
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Continuous Learning Loop
By continuously exposing AI Agents to real-world simulations and your actual call interactions, your agents will continue to learn and evolve with your business.
Real results from actual customers
Ready to invest in loyalty and growth?
Let us show you how to increase your customer lifetime value and optimize operations with AI Agents powered by leading contact-center AI.
FAQ
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Observe.AI empowers travel and hospitality companies to automate high-volume service requests such as bookings, cancellations, itinerary changes, billing questions, and loyalty program inquiries. AI Agents deliver fast, consistent, and personalized support 24/7, helping guests get the information they need without long wait times.
Yes. AI Agents can proactively assist guests with flight delays, cancellations, hotel changes, or reservation updates. They can rebook travel, share new itineraries, notify guests of changes, and provide follow-up details — reducing stress and improving the overall travel experience during disruptions.
AI Agents can automate a wide range of guest and traveler support tasks, including:
- Reservation and booking management
- Website and app troubleshooting
- Billing and payment questions
- Loyalty program and account inquiries
This reduces frontline workload so staff can focus on high-touch, relationship-building interactions.
Using AI Copilot, staff receive real-time guidance, verification steps, and next-best-actions for handling special accommodations, complaints, feedback, and dispute resolution. By offloading routine tasks, teams can spend more time creating memorable guest experiences and resolving complex issues with empathy.
Observe.AI analyzes 100% of guest interactions to uncover trends such as cancellations, common service gaps, loyalty program feedback, and promotion ideas. These insights help teams improve forecasting, adjust staffing, optimize service programs, and introduce offerings that drive higher guest satisfaction and long-term loyalty.
