AI for TRAVEL & HOSPITALITY

24/7 elevated support starts here

Give travelers 24/7 support with no hold times—no matter how complex their requests.With Observe.AI, you automate bookings and loyalty inquiries, while empowering your team to handle high-touch interactions with real-time guidance and GenAI insights.

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Proven impact across 350+ enterprises

95%

containment on L1 calls

30%

reduction in agent fails

15%

improvement in disclosure adherence in 1 month

$700K

per year cost savings with auto QA

Use cases

Your everyday processes: optimized

Property and casualty (P&C) insurance contact centers see remarkable performance improvements and ROI with Observe.AI across these everyday use cases.

  • Make or change reservations 
  • Loyalty and points questions
  • Smart routing and authentication 
  • Policy or accommodation inquiries

Travel & hospitality benefits

Service that travels well

Companies can automate everyday guest conversations, maintain service consistency across channels, and empower support staff with real-time guidance for faster client resolutions, lower operational costs, and more loyal travelers.

Invest in growth
Loyalty Program & Account Support

Instantly answer points, tier benefits, and redemption questions to improve satisfaction and self-service adoption.

Disruption Handling
and
Rebooking

Quickly assist guests impacted by delays or cancellations with empathetic AI that gets them back on track.

Service Quality & Brand Standards Monitoring

Automatically evaluate conversations to ensure brand tone, compliance, and service consistency, whether handled by AI or a human.

Booking Management
and Modifications

Easily automate reservation confirmations, cancellations, and changes so guests can adjust plans without waiting on hold.

See how Observe.AI works

Our AI-powered conversation intelligence solution is here to help your team derive more value at every stage of customer engagement.

VoiceAI Agents

Automate your high-volume, complex customer calls with agentic AI that understands caller intent and resolves inquiries with human-like eloquence.

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Real-time AI

Deliver personalized member assistance and policy upsells with real-time agent assist, smart scripts, prompts, and after-call summaries.

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Post-interaction AI

Automatically QA 100% of interactions to drive better member service quality through targeted coaching and identify insurance fraud risks.

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Business Insights

Tap into millions of critical business insights to drive data-backed revenue, customer engagement, and operational efficiency decisions across the enterprise.

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"Several of our teams now benefit from using Observe.AI: sales management, compliance, and even our marketing and technology teams. The tool is easy to access and navigate and allows us to identify areas of opportunity with our customer interactions so we can improve how we serve insurance seekers."
Mitch Buder
VP of Operations