Unlock the Gen AI Powered Contact Center: Connect your conversation intelligence data across all business systems

Observe.AI Integrations provide a fast and secure way to connect your contact center data — including Generative AI data with multiple business systems.

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Push Gen AI summaries  to your CRM

Reduce ACW and improve agent efficiency by automatically forwarding AI-generated interaction summaries to your CRM.

Connect conversation  insights to BI systems

Empower data-driven decisions by sending conversation insights to external BI systems for advanced reporting and analytics.

Sync agent performance data with HRIS

Integrate QA evaluation scores and coaching notes into your HRIS for optimized agent performance tracking.

Integrate with your knowledge base

Improve call handling by querying your knowledge base in real-time to deliver timely and accurate information in every interaction.

Mitigate legal risks with  alerts and tickets

Stay ahead of potential escalations or legal actions with instant alerts and automated tickets.

Streamline onboarding  and administration

Simplify user management by integrating with HRIS, WFM, or CCaaS to automate agent onboarding and offboarding.

More Integrations = More Efficiency

Fully Connected Enterprise

Transform your contact center operations by connecting data sources such as CRM, CCaaS, Knowledge Base, HRIS and BI. By leveraging the power of data, you can enhance workflows and elevate your contact center beyond its traditional role, fostering greater efficiency and effectiveness in customer interactions.

Automation across Business Systems

Improve operational efficiency throughout the Contact Center with automation. With our simplified integration process, our solution ensures faster resolution to customer queries or issues.

Reduced Total Cost of Ownership

Observe.AI has pre-built connectors to key business systems, including CRM, CCaaS, Communication, Project Management, Ticketing, BI, Knowledge Base, and HRIS platforms that minimize IT effort and include secure enterprise grade authentication.