Observe.AI Integrations provide a fast and secure way to connect your contact center data — including Generative AI data with multiple business systems.
Reduce ACW and improve agent efficiency by automatically forwarding AI-generated interaction summaries to your CRM.
Empower data-driven decisions by sending conversation insights to external BI systems for advanced reporting and analytics.
Integrate QA evaluation scores and coaching notes into your HRIS for optimized agent performance tracking.
Improve call handling by querying your knowledge base in real-time to deliver timely and accurate information in every interaction.
Stay ahead of potential escalations or legal actions with instant alerts and automated tickets.
Simplify user management by integrating with HRIS, WFM, or CCaaS to automate agent onboarding and offboarding.
Connect all data including Gen AI data in real-time within and beyond the contact center
Improve operational efficiency throughout the contact center with automation.
Minimize IT effort with pre-built connectors to all your business critical systems — CRM, BI, HRIS, CCaaS, and more.