AI for P&C Insurance
Drive contact center operational excellence
With Observe.AI, insurance brokers, agents, underwriters, and representatives are empowered with real-time assist and GenAI knowledge access to increase enrollments, efficiently process complex claims, suggest tailored coverage upgrades, and adapt to frequent regulatory and policy changes.
Automated quality assurance (QA) and dynamic evaluation forms help QA teams evaluate more conversations and reduce fraud and compliance risks without increasing headcount. Automated call summaries and detailed omnichannel reporting provide accurate and complete customer journey data to fuel retention and loyalty strategies and reduce cancellations.
Proven impact across 350+ enterprises
10%
increase in binds closed per agent
95%
containment on L1 calls
15%
improvement in disclosure adherence in 1 month
$700K
per year cost savings with auto QA
Use cases
Your everyday processes: optimized
Property and casualty (P&C) insurance contact centers see remarkable performance improvements and ROI with Observe.AI across these everyday use cases.
- Policy selection and issuance
- Claims filing and processing
- Billing and payments
- Renewals and cancellations
Insurer benefits
Service with comprehensive coverage
Property and Casualty insurance providers can automate everyday policyholder conversations, ensuring compliance at every touchpoint, and empower agents with real-time guidance, resulting in reduced costs, faster resolutions, and better customer experiences.
Invest in growth
Claims Reporting & Status Updates
Automate first notice of loss (FNOL) and status inquiries to reduce information gathering time and speed up processing.
Policy Information & Coverage Verification
Provide 24/7 deductibles, coverage limits, and plan details without waiting for an agent.
Billing & Payment
Support
Streamline billing inquiries, payment confirmations, and missed payment follow-ups through secure automation.
Fraud Warning & Compliance Monitoring
Automatically flag risky language or deviations from compliance protocols with built-in quality assurance.
See how Observe.AI works
Our AI-powered conversation intelligence solution is here to help your team derive more value at every stage of customer engagement.
VoiceAI Agents
Automate your high-volume, complex customer calls with agentic AI that understands caller intent and resolves inquiries with human-like eloquence.
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Real-time AI
Deliver personalized member assistance and policy upsells with real-time agent assist, smart scripts, prompts, and after-call summaries.
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Post-interaction AI
Automatically QA 100% of interactions to drive better member service quality through targeted coaching and identify insurance fraud risks.
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Business Insights
Tap into millions of critical business insights to drive data-backed revenue, customer engagement, and operational efficiency decisions across the enterprise.
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VP of Operations
