AI for P&C Insurance

Drive contact center operational excellence

With Observe.AI, insurance brokers, agents, underwriters, and representatives are empowered with real-time assist and GenAI knowledge access to increase enrollments, efficiently process complex claims, suggest tailored coverage upgrades, and adapt to frequent regulatory and policy changes.

Automated quality assurance (QA) and dynamic evaluation forms help QA teams evaluate more conversations and reduce fraud and compliance risks without increasing headcount. Automated call summaries and detailed omnichannel reporting provide accurate and complete customer journey data to fuel retention and loyalty strategies and reduce cancellations.

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Proven impact across 350+ enterprises

10%

increase in binds closed per agent

95%

containment on L1 calls

15%

improvement in disclosure adherence in 1 month

$700K

per year cost savings with auto QA

Use cases

Your everyday processes: optimized

Property and casualty (P&C) insurance contact centers see remarkable performance improvements and ROI with Observe.AI across these everyday use cases.

  • Policy selection and issuance
  • Claims filing and processing
  • Billing and payments
  • Renewals and cancellations

Insurer benefits

Service with comprehensive coverage

Property and Casualty insurance providers can automate everyday policyholder conversations, ensuring compliance at every touchpoint, and empower agents with real-time guidance, resulting in reduced costs, faster resolutions, and better customer experiences.

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Claims Reporting & Status Updates

Automate first notice of loss (FNOL) and status inquiries to reduce information gathering time and speed up processing.

Policy Information & Coverage Verification

Provide 24/7 deductibles, coverage limits, and plan details without waiting for an agent.

Billing & Payment
Support

Streamline billing inquiries, payment confirmations, and missed payment follow-ups through secure automation.

Fraud Warning & Compliance Monitoring

Automatically flag risky language or deviations from compliance protocols with built-in quality assurance.

See how Observe.AI works

Our AI-powered conversation intelligence solution is here to help your team derive more value at every stage of customer engagement.

VoiceAI Agents

Automate your high-volume, complex customer calls with agentic AI that understands caller intent and resolves inquiries with human-like eloquence.

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Real-time AI

Deliver personalized member assistance and policy upsells with real-time agent assist, smart scripts, prompts, and after-call summaries.

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Post-interaction AI

Automatically QA 100% of interactions to drive better member service quality through targeted coaching and identify insurance fraud risks.

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Business Insights

Tap into millions of critical business insights to drive data-backed revenue, customer engagement, and operational efficiency decisions across the enterprise.

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"Several of our teams now benefit from using Observe.AI: sales management, compliance, and even our marketing and technology teams. The tool is easy to access and navigate and allows us to identify areas of opportunity with our customer interactions so we can improve how we serve insurance seekers."
Mitch Buder
VP of Operations