AI analysts that lets You see around corners
.avif)
BENEFITS
The AI business analysts for CX teams.
Insights Agents continuously analyze customer conversations to uncover what is changing, why it matters, and where the business should act. Ask a question, investigate a hypothesis, or let the agent surface patterns you were not looking for. Every finding is quantified, supported by real customer interactions and agent performance, and then connected to recommended next steps.
Find what others miss
Ask questions in plain language to dive deeper, and quickly move from hypothesis to quantified findings, evidence, and root cause.
Proactive investigation
Continuously surface emerging issues, behavioral shifts, customer friction points, and untracked trends.
Turn data into decisions
Turn customer insights into clear, actionable recommendations that help product, marketing, operations, and CX leaders make better business decisions.
THE PROBLEM
You have a lot of data.
You still don’t have the answers.
Every leader wants data. The harder problem is turning that information into information you can actually use. Dashboards, manual analysis, and predefined reports help you understand the things you already know about.
But what about the issues you haven’t identified or can’t capture in a report? That gap between visibility and understanding is where Insights Agents work.
how it works
Find what you didn't know.
Know exactly what to do next.
Insights Agents go beyond static dashboards to investigate customer interactions, uncover emerging patterns, and explain what is driving them. Every finding is connected to evidence, helping teams move from unanswered questions to clear action.
Scan
continuously
Every unstructured conversation, all the time, not on request
Generate a
hypotheses
Spots emerging patterns and drafts candidate explanations
Validate
with data
Independently stress-tests each hypothesis against real evidence
Evidence-backed
reccomendations
You see the proof with supporting evidence and next steps
Ground Every Insight in
Customer Evidence
AI-generated analysis only matters if teams can trust it. Insights Agents connect every finding back to the underlying customer interactions, giving teams the evidence and context behind the analysis.
Ask your data in natural language
Inspect the evidence behind surfaced themes
Validate dconclusions before acting on them
Turn Customer Experiences
Into Business Intelligence
Customer conversations contain signals that matter far beyond your CX Operation. Unlock these insight to give teams get a direct path from conversation to business decision.
Uncover product and process gaps from customer feedback
Bring customer context into cross-functional decisions
Connect CX signals to broader business priorities
Built for the questions
that dashboards can't capture
.avif)
Reporting is designed to monitor what you already know to measure. Insights Agents are designed for the questions that start with “why,” Use natural-language to dive deep into your CX data, then key tabs on your operation with proactive research.
Start with a question, not a predefined metric
Explore issues or ideas that do not fit a dashboard
Proactively follow new signals as the investigation develops
.avif)
From Conversations To Decisons
Give your cross-functional teams a direct way to investigate what customers are experiencing while building a shared confidence in what matters to your business. Then, bring that understanding into the decisions that drive your KPIs.
Reduce the manual work behind customer research
Give teams direct access to customer insights across products, promotions, services, and more.
Clear next steps and measurable outcomes.
Explore the AI Agents
Performance Agents
Consistent, evidence-backed coaching that improves frontline performance over time.
Companion Agent
Real-time guidance for every customer interaction
Voice AI
Handle customer conversations with human-like precision.
One Investigation Can Change
What You Do Next.
This isn't a general LLM looking at data. This is your AI analyst team, built with the context of your customers and your business.
