Product

What's new from the product team at Observe.AI, including platform updates and releases.

When it comes to contact center performance, success is entirely dependent on one thing: its agents. The best agents can drive efficiency, boost sales, reduce risk, and contribute to the overall growth of the business. But how can contact centers ensure they’re giving their agents the right tools to learn, grow, and perform at peak potential?

Top 4 Reasons Contact Centers Need Real-Time AI

Melinda An

Senior Product Marketing Manager

Observe.AI Integrations connect all data, including Gen AI-powered data, across your business systems for unparalleled automation and decision-making.

Unlock the Gen AI Powered Contact Center: Connect Your Conversation Intelligence Data Across All Business Systems

Melinda An

Senior Product Marketing Manager

Run your contact center operation faster and more accurately with predefined machine learning-powered moments

Observe.AI launches Out-of-the-box Moments

Melinda An

Senior Product Marketing Manager

A new era of agent efficiency and performance has begun. Observe.AI has a powerful 30 billion parameter contact center LLM and Generative AI suite for contact centers looking to differentiate customer experience using AI technology.

Meet the First Contact Center LLM and Observe.AI’s New Generative AI Suite

Satarupa Chatterjee

Satarupa Chatterjee

Senior Director, Product Marketing

Strengthening the QA process by introducing the Sharing, Acknowledgement and Disputing of QA evaluations

Make Your Contact Center Quality Assurance Process More Democratic

Melinda An

Senior Product Marketing Manager

For the first time ever, we're combining the power of Post-Interaction AI and live call guidance with our launch of Real-Time AI.

Introducing Real-Time AI: Not Just Another Contact Center Agent Assist Application

Satarupa Chatterjee

Satarupa Chatterjee

Senior Director, Product Marketing

How to turn conversation intelligence into actionable insights

Reporting & Analytics from Observe.AI

Harshit Jain

Product Marketing, Observe.AI

Introducing Auto QA by Observe.AI, the industry’s first adaptive automation solution for boosting agent performance.

A New Era of Contact Center QA Automation is Here

Hila Segal

VP, Product Marketing

Today, we're excited to launch Selective Redaction — the industry’s first solution to redact sensitive customer information from all conversations with the highest accuracy using AI.

Selective Redaction from Observe.AI: Reduce compliance risk without losing the context of your customer interactions

Harshit Jain

Product Marketing, Observe.AI

Observe.AI Resource: One Sheet

2021 Post-Pandemic Contact Center Report

The Agent Performance Handbook

The Agent Performance Handbook

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