Observe.AI helps GridWorks get unparalleled insights into voice sentiment that will help them transform customer service by more accurately supporting client needs in emergency services transportation
GridWorks' mission is to make medical transportation safer and more reliable by using the latest technologies. With Observe.AI, GridWorks will leverage voice insights to deliver a better experience to its customers.
GridWorks will use Observe.AI to:
GridWorks integrates Observe.AI with its contact center solution, Talkdesk Enterprise Cloud Contact Center, via Talkdesk AppConnect. As the world's first enterprise app store, Talkdesk AppConnect unites best-in-breed software to redefine the way businesses integrate their call center platform, facilitating every step of the process, from discovery to purchase.
"Observe.AI helps us unlock unprecedented insights and offer better coaching to our agents to improve the customer experience. In our industry (medical transportation) deeply understanding customer sentiment to triage and prepare staff for potentially critical situations could not be more of a priority. I am thrilled to see how the future of voice intelligence can help us get more customers to appointments safely." - Gaven Singh, Head of Technology at GridWorks
"At Observe.AI, we know that healthcare is quickly becoming one of the most customer-centric industries. We are excited to partner with GridWorks as they use Voice Intelligence to optimize the experience and cost of the emergency transport process." - Pete Lee, Global Head of Strategic Alliances at Observe.AI.
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.
Observe.AI is a Voice Intelligence Platform built to automate Quality Assurance and enable agents through the latest Voice AI. Observe.AI analyzes both speech & text with its proprietary SpeechNLP technology to improve coaching and drive 6X more QA efficiency. Observe.AI is trusted by more than 80 global customers and partners, including Concentrix, Talkdesk, Mitel, Microsoft, Sysco, Employee Bridge, John Paul, GroupOne Auto, and more. Backed by Nexus Venture Partners, Y Combinator and Emergent Ventures, Observe.AI's headquarters is located in San Francisco with an office in Bangalore.
Pete Lee, 1-847-302-5123