SAN FRANCISCO – April 28, 2021 – Observe.AI, a leader in Contact Center AI, today announced the hiring of marketing executive Sendhil Jayachandran as Chief Marketing Officer (CMO) to lead marketing efforts as the company experiences continued rapid growth.
In his role as Observe.AI CMO, Sendhil Jayachandran will lead corporate, product, and revenue growth marketing as the company accelerates on its path of delivering AI-empowered technology to transform the contact center. The appointment of Sendhil Jayachandran as CMO follows a year of expansion that included a 300% boost in revenue, a $54M Series B funding round, and the hiring of more than 100 new employees, including most recently a VP of Channel.
“We’re continuing to invest in product innovation along with go-to-market excellence in the next chapter of our company’s journey. The hiring of Sendhil marks a commitment towards increasing efficiency and scale within our customer acquisition initiatives," said Swapnil Jain, CEO, Observe.AI. "His product marketing roots align with our objectives to bring widespread understanding and awareness to a contact center market that’s still in the midst of adopting technology driven by AI. And his passion for developing team members is a perfect fit with my personal goal of building a people-first organization.”
Jayachandran comes to Observe.AI with more than 18 years of marketing and product leadership experience. Previously, he served as CMO for xMatters where he repositioned the company to tackle the Enterprise DevOps market and built the organization’s ecosystem marketing strategy, resulting in a Series D funding round. Prior to xMatters, he held several marketing and product leadership roles at innovative startups along with global enterprises including Salesforce and KACE (acquired by Dell).
“I’m thrilled to be joining the Observe.AI leadership team during an exciting period of growth,” said Sendhil Jayachandran. “Observe.AI’s industry leading technology empowers enterprises to re-imagine customer service and deliver stellar experiences. The organization has a tremendous opportunity to build on its current trajectory and bring Contact Center AI to the broader market.”
With Observe.AI, top brands analyze 100% of interactions, automate quality assurance, and improve agent performance. At the same time, contact centers can easily pull Observe.AI’s data into other systems of record, including CCaaS Platforms, CRMs, business intelligence tools, and more via its API.
Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of interactions, extract actionable sentiment and interaction insights, and streamline workflows. With Observe.AI, businesses transcribe every interaction with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams.
Observe.AI is trusted by more than 160 customers and partners, including National Debt Relief, Root Insurance, Alcon Laboratories, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India.
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