⚡⚡⚡Observe.AI Launches Generative AI Suite, Powered by Contact Center LLM ⚡⚡⚡ Learn More →
⚡ Observe.AI Named a Strong Performer in Real-Time Revenue Execution Platforms⚡ Get Forrester Wave Report →

Industry-first Contact Center Large Language Model (LLM)

Our groundbreaking proprietary GPT model powers our suite of Generative AI solutions. Supercharge agent performance with the next generation of AI tools built on top of our 40 billion parameter Large Language Model.

Trusted by 200+ companies across the globe

Nations LogoFigo Logo
Nations LogoFigo Logo
Nations LogoFigo Logo
Nations LogoFigo Logo

Power your contact center with a language model trained on contact center data to deliver the best accuracy and actions.

Ensure your data (and your customers') stays secure with enterprise-grade data privacy practices and standards.

Attain greater trust through human controls and feedback loops compared to black box LLMs susceptible to hallucinations.

Transform your contact center with a purpose built LLM

Contact centers require a Large Language Model (LLM) that can adapt to their data nuances, enabling better comprehension of customer-agent interactions, accurate identification of key actions and events, and the development of contextual understanding.

Leverage applications
built over a strong foundational model

Elevate contact center capabilities with our tailored LLMs built over 5 years with 40 billion parameter so you can:
  • Reduce average handle time with immediate knowledge base answers
  • Automate the call summary in your preferred format, accurately
  • Improve agent performance with quick snippet coaching on the spot

Enhancing control and accuracy for your business

Our Auto Summarization is found to be 35% more accurate than GPT3.5 (based on evaluation by human annotators). You will get more control over the model as well as a feedback loop to improve the model and fine-tune it to the needs of your business.

Unleashing growth through continuous innovation

We are continuously investing in our Contact Center LLM (currently 40 billion parameter strong). Our mission is to build ROI-driven applications powered by this ever-growing LLM to further enhance applications like Auto QA, Coaching, and Real-Time Agent Assist as well as building net-new applications in the future.

The Generative AI Manifesto: Experiment Fast, Early, and Responsibly

Learn More

Meet the First Contact Center LLM and Observe.AI’s New Generative AI Suite

Read More

Generative AI & GPT: A Comprehensive Guide for Contact Centers

Learn More

Download RFP Template

Learn More