Contact center LLM foundational models are wrapped in supervisory layers and fine-tuned with contact center data to deliver the most accurate results.

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Enterprise-grade privacy practices and standards, ensure your data always stays secure.

Human controls, customer-specific instruction and feedback loops minimize hallucinations, compared to black box LLMs.

Transform your contact center with a purpose built LLM

Contact centers require a Large Language Model (LLM) that can adapt to their data nuances, enabling better comprehension of customer-agent interactions, accurate identification of key actions and events, and the development of contextual understanding.

Leverage applications
built over a strong foundational model

Elevate contact center capabilities with our tailored LLMs built over 6 years with 40 billion parameter so you can:

Reduce average handle time with immediate knowledge base answers
Automate the call summary in your preferred format, accurately
Improve agent performance with quick snippet coaching on the spot

Enhancing control and accuracy for your business

Our LLM is 35% more accurate than GPT3.5 and 20% more accurate than GPT4-Turbo (based on evaluation by human annotators). Get more control over the model, as well as a human-centric feedback loop to continuously improve the model and fine-tune it to the needs of your business.

Unleashing growth through continuous innovation

We are continuously investing in our 40 billion-parameter strong Contact Center LLM. Our mission is to build ROI-driven applications powered by our ever-growing LLM to continue innovating across Real-Time AI, Post-Interaction AI, and advanced Business Analytics applications.

Industry-first Contact Center Large Language Model (LLM)

Transform your contact center with a purpose built LLM

Leverage applications
built over a strong foundational model

Enhancing control and accuracy for your business

Unleashing growth through continuous innovation

The Generative AI Manifesto: Experiment Fast, Early, and Responsibly

Meet the First Contact Center LLM and Observe.AI’s New Generative AI Suite

Generative AI & GPT: A Comprehensive Guide for Contact Centers

Download RFP Template

Industry-first Contact Center Large Language Model (LLM)

Transform your contact center with a purpose built LLM

Leverage applications built over a strong foundational model

Enhancing control and accuracy for your business

Unleashing growth through continuous innovation

The Generative AI Manifesto: Experiment Fast, Early, and Responsibly

Meet the First Contact Center LLM and Observe.AI’s New Generative AI Suite

Generative AI & GPT: A Comprehensive Guide for Contact Centers

Download RFP Template

Leverage applications
built over a strong foundational model