NDR needed to uncover insights on customer sentiment to improve service delivery to its clients.
National Debt Relief needed to uncover insights on customer sentiment to improve service delivery to its clients, while also optimizing quality assurance efficiency. By leveraging Contact Center AI, National Debt Relief has increased call monitoring by 97%, streamlining previously manual, tedious aspects of the QA process to enable deeper insights on voice and chat interactions.
National Debt Relief uses Observe.AI to:
“No one wants to talk about debt, but I look forward to a day when it’s no longer a taboo subject,” said Vince Trotter, VP of Quality & Communications. “Using Observe.AI gets us closer to that end goal of helping more individuals get out of debt sooner without spending too much time on the phone managing their debt problems.”