Join industry leaders Farhan Shakeel, Principal Customer Success Manager at Observe.AI, and Lamar Nevels, Director of Collections at Stellantis Financial Services, for a compelling webinar that explores both cutting-edge transformation and critical industry trends shaping automotive financial services.
In this insight-packed session, discover the strategic blueprint Stellantis Financial Services used to balance premium automotive brand standards with stringent financial regulations while delivering exceptional business results. Learn how their innovative approach to quality assurance, agent coaching, and performance analytics has revolutionized customer interactions and financial outcomes.
Live Q&A included.
What You’ll Learn:
- Current technologies making the greatest impact on contact center efficiency and customer satisfaction
- How Stellantis analyzes 100% of customer interactions using AI, replacing manual processes that could only review 10-20 calls per agent monthly
- The strategic coaching program that helped recover $6.2 million in payments in just eight months
- Practical strategies for navigating the intersection of automotive and financial services compliance requirements
