Let’s be honest—traditional voicebots can feel about as warm and engaging as a dial-up internet connection. Sure, they answer calls, but do they understand customers? Can they handle objections like a pro? Do they know when someone is about to rage-quit and cancel their account? (Spoiler: Not really.) Enter, Voice AI Agents.
Join Jacquie Kenney, Director of Product Marketing, Sneha Iyer, Business Value Lead, Kolin Koehl, VP of Product and our special guest Anubhav Singh, Founder of DubDub as we explore how GenAI, advanced text-to-speech, and real-time sentiment analysis, and auto QA are making voice agents smarter, smoother, and more human than ever.
Key Takeaways:
- Discover how advancements in generative AI and Voice AI are shaping the future of customer service.
- Understand the evolving role of human agents and the skills they need to thrive in an AI-augmented environment.
- Learn how to build ethical safeguards and transparency into AI-powered voice interactions.
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