Summer brings more than just heat—it brings spikes in customer demand, elevated expectations, and intensified pressure on frontline teams. For customer experience leaders, the challenge is clear: how do you maintain quality and consistency at scale during peak periods without compromising empathy, speed, or compliance?
Join us on Thursday, June 26th at 9am PT | 12pm ET as CX leaders Jacquie Kenney and Sneha Iyer explore how forward-thinking organizations are embracing AI not as a silver bullet, but as a strategic partner in delivering human-centered service when it matters most. From real-time coaching and performance reinforcement to scalable quality assurance and adaptive workforce strategies, they’ll unpack what it really takes to stay cool under pressure.
This conversation will explore:
- What summer surge periods reveal about systemic CX gaps—and how to close them
- How AI can amplify human strengths rather than replace them
- Best practices for equipping agents to thrive in high-stakes, high-volume environments
- Lessons learned from the field on building resilience, responsiveness, and real-time agility
Whether you're leading a contact center, shaping your CX strategy, or driving operational transformation, this webinar offers valuable insights into staying steady, smart, and service-oriented during your busiest seasons.
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