Summer brings more than just heat—it brings spikes in customer demand, elevated expectations, and intensified pressure on frontline teams. For customer experience leaders, the challenge is clear: how do you maintain quality and consistency at scale during peak periods without compromising empathy, speed, or compliance?
Join us as CX leaders Jacquie Kenney and Sneha Iyer explore how forward-thinking organizations are embracing AI not as a silver bullet, but as a strategic partner in delivering human-centered service when it matters most. From real-time coaching and performance reinforcement to scalable quality assurance and adaptive workforce strategies, they’ll unpack what it really takes to stay cool under pressure.
This conversation will explore:
- What summer surge periods reveal about systemic CX gaps—and how to close them
- How AI can amplify human strengths rather than replace them
- Best practices for equipping agents to thrive in high-stakes, high-volume environments
- Lessons learned from the field on building resilience, responsiveness, and real-time agility
Whether you're leading a contact center, shaping your CX strategy, or driving operational transformation, this webinar offers valuable insights into staying steady, smart, and service-oriented during your busiest seasons.
